Pros: nice customers that made my day when i was able to resolve their issue, great co-workers, pot lucks, random drawings for ipads, ipods, iphones, good benefits.
Cons: micro management
Inbound technical calls regarding customer's Google account. Anything from e-mail, their pin marker not showing on Google maps, 2 or more pin markers showing on maps. FAQ's on how to get higher in the rankings when people search for services. I would also respond via cases which are in an e-mail form if there were no calls coming in.
I learned how – more... to increase your rankings for your business when people search in Google. I learned there are some people who try to "take over" rival business owner's location on maps so they don't show up during searches. I learned new ways to serve customers in a "Googly" fashion, which was awesome.
Most managers were very very helpful. There were a few that had a short fuse to put it lightly.
Co-workers were awesome.
Hardest part was dealing with a rare upset customer. I always calmed them down and let them know we will get this issue resolved and they are in good hands.
Nice customers that made my day when I was able to resolve their issue, great co-workers, pot lucks, random drawings for ipads, ipods, iphones, good benefits. – less