Pros: free membership, commission, supportive staff
Cons: long hours
I worked here for a year and overall it was a pretty good experience.
A typical day would be that I would come in at either 10 or 11, make a few confirmation calls to potential clients, then a team meeting to discuss the days layouts (ie; how many appointments you had for that day, how many more you needed in order to hit your daily quota, how many appointments you had for the next day, how many people you needed to prospect for members, then you would be given your expectations (those of course being included in it but in addition; sell personal training, get extra leads,memorize your scripts, make sure you are setup for your next shift, etc.) Then you would hop into a call canvas where you would call potential members for appointments then between that meet with potential clients and sell them.
They really push using scripts and selling personal training. They do this obviously because it increases the companies revenue and you'll get more commission. Their idea on how the commission works isn't that fun personally. It's actually pretty stressful. They have you work crazy hours in order to reach new levels. There were times when you'd barely meet their "BAM" and the payout wasn't that high. You really have to keep ontop of everything as it's easy to fall behind. One of the worst things was not only did you have to worry about competition at other locations throughout town, but there were numerous times where my own management/coworkers stole my clients! That was what I had found to be one of the worst things about the job. Well that and there were times when management was – more... two faced.They would gossip about you -personal matters to how you did your job- to the other co-workers while you weren't present and then act like your best friend when you were around. Personally I found that very unprofessional.
Minus that experience I had made good friends at the company, as for the most they do hire good people. The district manager was also very kind, and he even shows compassion to his staff. Which I found very rare/but of course good as that rarely happens when you have someone high up that genuinely cares about all their staff.
Overall I found working as a fitness adviser was a good experience. I learned how to become better organized, and had sharpened my sales skills. My co-workers were all very supportive and fun to work with. The company had hosted different events -some outside of the clubs and others within- which really did help keep things fun I found. Sometimes alot of hard work the commission wouldn't always quite pay out, but it also depended on the month -If it was a slower time for business that generally explained it! My only recommendation to the company would be that they try to work on the long hours thing (Seriously working from 11-9 or 10-8 with a mandatory 2 hour break that HAD to be taken 1-3 if you wanted a break that day is ridiculous, most people like to eat around 6 after not having eaten since about one, not 9. I understand that it gets busier at night, but if that persons agenda fits they should be able to take a break between 5-6:30 even if it's just a short half hour. After all we boosted that eating properly and on a certain schedule is healthy, we should practice that by allowing a 15 minute or half hour break so you can eat.
And the commission should be increased in the slow times to make it more worth working as hard. I understand the company needs to make profit but if they just increased it by say an extra 10-15 cents would make a difference. All and all Goodlife wasn't a bad place to work for. My overall experience was a good one. – less