Great coworkers... job was aweful
Member experience specialist (Former Employee) – London, ON – 21 January 2017
I worked a few positions with goodlife, but the worst was as a member experience specialist at home office. The culture changed dramatically over the time I was there. It went from providing the best service to the members, to providing the fastest. It was very much a call centre environment.
They expect you to include A, B,C, D, and E in the call, but they want you to complete everything in 3 minutes, which is incredibly stressful. If you don't complete these things, you are reprimanded.
You are also yelled at on a daily basis by members, which emotionally drains you. And it always gets worse when there is a major change made to any of the clubs. You are usually the last to know about it, but you have to deal with all the complaints and backlash.
At the end of the day, the pay is really not worth the amount of work you do and the stress you deal with.
The one saving grace is that the people you work with are really great and I ended up making some really close relationships with them.
Too much stress, little pay, evaluated on quantity not quality.