Personal Trainer (Former Employee) – Oshawa – 18 October 2013
No pay, no benefits, no time off. Want to work a 60-80 hour week, days, evenings, weekends and receive no pay or benefits? Then GoodLife Penitentiary is the place for you. That and the management are essentially adult children. Their job advertisements include "Competitive base salary" ($0.00/hour), "Benefits package" (just kidding) and "flexible hours" (as in ALL the hours). Don't be fooled, flipping burgers, delivering flyers, or stripping will all pay you better - by better, I mean at all.
Other Personal Trainers are kind and supportive
Long hours, no pay, no benefits, no days off, punished for sick days, berated by management, garbage company. The whole thing is basically one big scam.
Personal Trainer (Former Employee) – Calgary, AB – 28 February 2017
Work as a Personal Trainer for 7 month, crazy schedule 5-9am and 4-8pm split shifts training clients the rest of the time prospecting, 60+hours a work week to meet the goal, no overtime pay, pay for your own training, very little training provided by GL, management is always on your case to hit numbers, get written off every week, workplace culture sucks - everybody for themselves, no help from anybody. The hardest part is finding time for family and friends, staying happy working long crazy hours. The most enjoyable part of the job is meeting new people and socializing.
Free Membership, meeting new people, making friends
Long hours, no work/life ballance, unpaid OT, very little training, pushy sales tactics, early hours, split shifts
Motivator (Current Employee) – Brampton, ON – 2 March 2017
You have your regular people who are great, there's some people that are a pain and stupid and complain about the most ridiculous things - it's disgusting how people don't have any respect to clean up their own equipment. Managements a joke, very bi-polar. The culture is amazing with the location I'm at. Hardest part? Dealing with management over stupid things. Most enjoyable part of the job? The members.
No other benefits for employees, their benefits is equivalent to that of the members of the gym
Expected to work past your shift doing paperwork with no overtime paid out.
Fitness advisor (Former Employee) – Edmonton, AB – 21 November 2016
Didn't agree with the fact that they expect you to stay late everyday filling out a page of math/data entry which management should be doing. Essentially this consists of inputting your sales goals/targets and what you actually met, then doing math to get the percentage of different numbers so they could track you. I found this something the manager should be doing. At the same time, the day was spent having many useless meetings, when in fact we could be taking customers and making money. This job may be for some, but was not something I agreed with.
Long hours, no overtime paid out, unfair/unequal sales system
Personal Trainer (Current Employee) – Greater Toronto Area, ON – 3 August 2016
Management sucks unless they have been in the role for years and actually know how to lead. Micromanagers galore. IT IS A SALES JOB. That is all you learn how to do.. you essentially teach yourself how to be a trainer. Long hours which are unpaid after your 3 months. The money you make in your probation period is essentially "loaned" and then you pay it back with your commission from sales. You get written up if you don't have enough clients or hours after probation... this happens every month until you hit target hours. Co-workers and clients will be the only thing that keep you sane but it is not worth it overall.
working with clients and getting people results
management, no work/life balance, no job security or stable income
Fitness Advisor (Current Employee) – Toronto, ON – 18 October 2016
This job is a very hard job, is fun for a bit but it is not for people who want a life or sleep, the management is very bi-polar in what they want so be prepared to always be on your toes, The company itself is great great ideas, just very hard job to do and there is literally no slack given in this fact, there is lots of positives and negatives though, just know what youre getting yourself into.
Personal trainer (Former Employee) – Calgary, AB – 27 January 2017
Do not apply here to be a personal trainer!... unless you're a car salesman at heart. If you can do the pushy sales thing, give it a go, otherwise don't waste your time. You are expected to gain your own clients by using extremely pushy sales tactics. Management makes bonuses off of your sales. When you don't meet sales goals or lock people into at least 6 months at 3 times a week (roughly $5000), you get scolded in front of everyone. It's been so stressful trying to make ends meet and being scolded on a weekly basis by management. They put your numbers on boards and in pamphlets for other co-workers to embarrass you even more. Very negative environment... unless you're good at the pushy sales, like I said. I've lost my training passion working here. You'll never get ahead, and you'll work split shifts constantly to accommodate clients.
You get minimum wage to start. They make it sound like it's easy to gain clients... it's not, especially in this economy. You need 15-18 clients at 2-3x/week to make any sort of a decent income. No benefits or paid vacation. Clients cancel on a daily basis, and that's money out of your pocket, so be aware.
Personal Trainer (Former Employee) – Guelph, ON – 27 September 2016
The environment is great, I loved being at the gym all day everyday and working with individual clients. Working with a bunch of young aspire trainers was great also and developed some good relationships. On the other hand, this company has way too much priority on sales, I didn't want to become a trainer so I could worry about selling all day everyday. The management puts so much pressure on all of its trainers to sell sell sell, if you do sell you get praised for about a day then the following day you're expected to sell more sessions and if not you're back to getting yelled at for not making the company money. At the end of it, they're was much more pressure to sell than there actually was training clients. If you want to do sales everyday all day then this is the job for you but for me I'd rather be training clients than continually harassing members on getting started with training.
In summary, a great atmosphere and most people are good. Could probably complain about the way they go about things all day but I won't, too much pressure on sales management doesn't care about you personally only about if you're making sales. Feels like you have to be a robot working for an evil corporation.
Better options out there for trainers.
Management, not caring for you, more sales than training.
Fitness Advisor (Former Employee) – Guelph, ON – 8 October 2016
I was employed by GoodLife for a year, where I worked full time as in Membership Sales. A very demanding job. Quotas are hard to hit consistently, and the hours are not very friendly towards work-life balance. In spite of this, if you work hard and do meet quotas, the compensation is very fair. Working in a gym is also a very motivating environment, and the networking opportunities are incredible. You meet people from every walk of life, and if you foster these relationships they will benefit in the future.
Fitness Trainer (Current Employee) – Pitt Meadows, BC – 20 January 2017
As a Fitness Trainer, I would make recommendations of available health and fitness services based on personal member needs and preferences. Reception and clerical duties including handing paperwork, filing, computer entries, bookkeeping and collecting payments. Greeting of new and regular clientele while providing a friendly and welcoming atmosphere. Also building strong personal rapport and providing facility and equipment orientations. All staff have to be CPR and AED every year. My manager was awesome, unfortunately our location was converted to a different branch and most if not all staff were laid off. The workplace culture was one of a kind. We were not just a ladies only fitness club, we were a community. From the staff to the members, we were always there for each other. Hardest part of the job was the low pay, but the highlights of the job made it so worth it. Giving ladies a safe place to be themselves and improve, as well as help to change their life by making healthy choices. It will be missed!
Member experience specialist (Former Employee) – London, ON – 21 January 2017
I worked a few positions with goodlife, but the worst was as a member experience specialist at home office. The culture changed dramatically over the time I was there. It went from providing the best service to the members, to providing the fastest. It was very much a call centre environment. They expect you to include A, B,C, D, and E in the call, but they want you to complete everything in 3 minutes, which is incredibly stressful. If you don't complete these things, you are reprimanded. You are also yelled at on a daily basis by members, which emotionally drains you. And it always gets worse when there is a major change made to any of the clubs. You are usually the last to know about it, but you have to deal with all the complaints and backlash. At the end of the day, the pay is really not worth the amount of work you do and the stress you deal with. The one saving grace is that the people you work with are really great and I ended up making some really close relationships with them.
Too much stress, little pay, evaluated on quantity not quality.