Management at my particular location was little to none. People did as they pleased, with phones in the front, eating from the chocolate window, and even drinking coffee's or their tea's in front of customers. I worked there for a bit and quickly realized these flaws, and after being bullied into submission, I got fired. Godiva has great quality chocolate, wonderful flavors, and the managers when they're at their specific location are absolutely wonderful. The employees are not the same whatsoever.