RENTAL CUSTOMER SERVICE REPRESENTATIVE
Go West RV Centre is a well-established RV Rental and Sales company that provides an exceptional outdoor experience of Western Canada to clients from Europe, Australia and North America through a team of quality oriented people.
We are looking to hire a PART-TIME RENTAL CUSTOMER SERVICE REPRESENTATIVE
If you are an enthusiastic individual who speaks English as well as German or another European language and enjoy providing great customer service to tourists from all over the world we want to hear from you.
REPORTS TO: Rental Manager
- Check units before they are picked-up to ensure that they meet our company standards for excellence
- Greet all customers in a friendly, professional and helpful manner
- Provide exceptional customer service to Rental customers from pick-up to drop-off
- Demonstrate RVs so the customer leaves feeling comfortable operating it
- Walk the customer around the RV to check for damage
- Explain the rental contract and the customer’s obligations
- Explain the insurance options so the customer can make an informed decision
- Assist customers with trip and route planning
- Provide advice on where to go so the customer has an exceptional experience of Western Canada
- Process customer returns in a friendly manner
- Check return vehicles, bikes and other rental equipment for damages and ensure payments are received according to the customers insurance options
- Process the return contract and final payments using our software
- Assist customers with their luggage
- Report repeat issues and contribute ideas on how to deal with them to ensure a smoother process
- Fluent in English and German, Dutch or other European languages with preference given to German language skills
- Excellent interpersonal and customer service skills
- Proven ability to calm irate customers so they leave happy
- Enthusiastic with a can-do attitude
- A great sense of humour and the ability to make the work place fun
- Proven ability to explain complex materials (contracts, insurance and RVs) in a simple understandable way
We offer a fun work environment, training and the opportunity to work with others from around the world. Please visit www.go-west.com for more info about the company.
If you can see yourself as a part of this team please send a resume and cover letter.
This is a seasonal position starting immediately.