Bilingual Customer Service Representative
IDS - Mississauga, ON

This job posting is no longer available on Indeed. Find similar jobs: Bilingual Customer Service Representative jobs - IDS jobs

A leading Canadian Computer Supplies wholeseller is seeking an experienced, detailed and enthusiastic, Bilingual (English & French) Customer Service Representative. We are seeking to fill a full time permanent position. Individuals will take inbound calls on a product supply line and accurately process customer's orders for supplies and provide solutions to their needs.

# of Positions: 1 Open Position
Location: Closest intersection Hurontario St & 401
Shift: Monday to Friday 8:30am-5pm (no weekend)

Job duties include but are not limited to:

  • Must be fully fluent in both English and French (spoken and written) DO NOT APPLY IF YOU ARE NOT FULLY FLUENT IN BOTH LANGUAGES
  • Provide customers with assistance on information on products, pricing, terms, features, benefits, usage requirements & shipping arrangements
  • Answer inbound calls in a professional and timely manner
  • Identify the callers need and take the appropriate action with the call
  • Generate additional revenue by cross selling and up selling items
  • Data entry of orders
  • Liaise with customers regarding orders

Desired Skills & Experience

  • Must be fully fluent in both English and French (spoken and written) DO NOT APPLY IF YOU ARE NOT FULLY FLUENT IN BOTH LANGUAGES
  • Experience dealing with high levels of inbound customer enquiries
  • High school diploma or equivalent required, Post-secondary education preferred
  • Professional image and mature approach to customer service
  • Exercise professionalism at all times while interacting with clients or teammates
  • Ability to organize, prioritize and multi-task in a fast paced environment
  • Must have good typing skills
  • Good working knowledge of Word, Excel, email skills
  • Quick learner
  • Exceptional communication skills, positive attitude, work independently

Can be reached at 905-362-4274 GARY

Indeed - 11 months ago - save job - block
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About this company
Global Retail Advantage, is the leading, single-source provider of outsource solutions for the retail supply chain providing services for a...