Technical Support Representative Bilingual
Global Mentoring Solutions - Ottawa, ON

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Global Mentoring, a leading and growing remote support solutions company, is actively hiring Support Technicians to deliver 24/7 technical support to our customers.

If you’re looking for a support role where you are constantly challenged to quickly deploy new technologies, we have an excellent opportunity for you to grow and excel in a fulfilling work environment.

GMS offers its employees an opportunity to work from their home offices and prides itself on creating a “green” on-line workforce long before it was a “trendy” thing to do. This an ideal opportunity for: candidates with the following qualifications
∗ Ability to multi-task.
∗ Ability to work in a fast-paced environment.
∗ Investigate support issues in sequence and in a detailed fashion.
∗ Assist clients via web-based chat software, email and telephone.
∗ Deliver clear explanations on performing both simple and complex tasks primarily with multiple versions of software applications and operating systems.
∗ Other tasks as detailed below:
∗ Revise online knowledge base as required.
∗ Rapidly and efficiently resolve complex problems in your field of expertise for clients.
∗ Administrative Duties such as e-mail management, documenting, etc…
∗ Personal growth through independent learning and some formalized training.
∗ The role involves shift work hours to be explained to qualified candidates.

Job Requirements (Must have):
∗ Excellent oral and written communication skills, both in French and English
∗ Ability to type a minimum of 35wpm.
∗ Excellent problems solving abilities with the goal of seeing a problem through to its resolution.
∗ Vendor certified in area of expertise.
∗ MCP, CCNA, MOS-Master or equivalent experience (1 year) with Microsoft desktop environments.
∗ Ability to work with limited supervision.
∗ Ability to work in a team environment.
∗ 1 year as any or all of the following:
∗ Help Desk
∗ In-home PC repair service
∗ Trainer / Instructor
∗ Teaching Assistant
∗ 1 on 1 desk-side tutor or coach

Job Requirements (Nice to have):
∗ Key technology skills
∗ PC Repair
∗ Experience with many or all of the following:
∗ Microsoft Windows (all versions)
∗ Cisco Routers and Switches
∗ Microsoft Office (all versions)
∗ Networking, firewalls, TCP/IP and wireless communications
∗ E-mail applications
∗ Browsers (IE, Firefox, Safari, etc)
∗ Online gaming (PC and Console)
∗ Spyware and Antivirus applications
∗ Instant Messaging clients - MSN, AOL, Yahoo, etc.
∗ Digital photography and/or video
∗ Smartphones (iOS, Android, Blackberry)
∗ Web page / site creation
∗ Macintosh OSX and applications
∗ CD and DVD creation
∗ Programming Languages
∗ VB, .NET, C, C++, Java, Perl, XML, UML
∗ Databases
∗ MSSQL, MySQL, Oracle, DB2
∗ PC/Network Security
∗ Internet Servers and Web Development platforms
∗ Websphere, IIS, Apache, etc.

We are looking for people who are into technology, and into sharing their knowledge and expertise with others. This is a dynamic work environment where people who love technology and helping others thrive and have a lot of fun. If this describes you, and you meet many of the above requirements, we want to hear from you!

About this company
Global Mentoring Solutions is a diverse, customer centric support organization; dedicated to our Reseller Channel. We focus on two primary...