Customer Service Representative
Global Medical Services - Vancouver, BC

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Global is a Vancouver-based health care consulting and training firm. We specialize in AED (Automatic External Defibrillator) programs, provide health care consulting in a wide range of areas, and offer medical education programs to industry professionals. We also employ paramedics in remote industrial sites in the oil & gas, utilities, and mining industries, and support Fired Departments and First Responders through physician advisory services. We are committed to providing high quality services to our clients so that we are THE recognized name when it comes to medical health services in Canada. As a leader in the marketplace, we have the opportunity to work on exciting projects with a dynamic and diverse team of staff and consultants. We’ve been named one of BC Top 100 Fastest Growing companies two years running. Please visit our website at to get to know us.

Global has an open, diverse culture that encourages participation and innovation. We reward exceptional work and creative ideas. We have great benefits and perks including a generous training allowance, days off for volunteer work, profit sharing and twice monthly “Lunch and Learns” where we buy lunch!

Position Summary

This is full-time one-year term position, with the potential to grow into a permanent position. The Customer Service Representative will work closely with the Manager of AED Sales Programs to assist with activities in Global’s AED (Automated External Defibrillator) sales department. The primary focus for this position will be to administer Global’s AED programs. We are looking for someone who will help us deliver an exceptional customer experience in all aspects of AED sales and support. The job will also include some inside sales, attending trade shows and other sales events, preparing reports, providing administrative support and assisting the sales department with increasing AED sales annually.

Are You a Fit?

If you’re applying for this position we assume you have exceptional communication skills (verbal and written), are people-oriented and able to quickly establish rapport with existing and potential clients. You are able to handle a fast-paced work environment and can juggle many tasks at once. You are a strong team player who works well with others and has an open, willing spirit to pitch in wherever needed. You have a proven high level of attention to detail and a strong customer service background. You’ll enjoy this role if you are a self-starter who takes on challenges with initiative, enthusiasm and energy. We hire people who demonstrate an entrepreneurial attitude, look for innovative ways to do things, and are driven by values. If this sounds like you, we’d love to hear from you.

Application Instructions

Send us a resume of your skills and experience. In addition, please also submit a proposal letter telling us why this position is of interest to you and what you would enjoy about this type of role. We’d also like to hear what’s important to you about a company’s culture, and in what kind of environment you are a best fit.

Please email your package as Word or PDF attachments. Deadline for applications is January 4, 2013.

Compensation for this position is $40,000 per year.