Customer services assistants work directly with customers. They can work face to face with customers, communicate with them via telephone, email, text messages, fax, post or through the internet. Roles include: answering customers enquiries, dealing with complaints, giving information, taking information from customers and entering it on a database, and arranging services for customers.
Customer service assistant role is to answer the needs and concerns of every customer that calls on phone or comes through the door of business. The customer service assistant is responsible for making the customers experience the best it can be. Depending on the kind of organisation they work for, it's their responsibility to keep up to date with all products, services and procedures.