Very sales driven and alot of knowledge is needed. Overall Good company to work for.
Sales Associate (Former Employee) – Newmarket, ON – 21 March 2014
Typical day consist of trying to bring customers in from mall hallways or waiting for customers to come in. Fulfilling all their wireless essentials and needs and up-selling accessories as well as Wireless wave's Protection plan.
I learned how to build rapport sell and maintain customer relations.
Managers and co-workers were all great and learned a lot from them and providing knowledge to them pertaining to sales process and what to do to improve.
hardest part of my job was sometimes there were just no customers. Which meant daily sales goals could not be reached.
Most enjoyable part was helping customers find the best plan and device and providing legendary customer service.
good enviroment learned alot
they pushed very hard for sales when there was no traffic.
Sales Associate (Former Employee) – Calgary, AB – 29 May 2017
Providing a great customer service experience Expert knowledge on cell phones, tablets, computers, and any wireless devices Maintain a fast-paced sales environment Meet performance based commission and incentives Carry enthusiasm about technology Know how to keep long-term based relationships with customers Effectively work/cooperate with fellow coworkers to meet store goals
Sales Associate (Former Employee) – Mississauga, ON – 16 April 2017
I worked here for 2 years and it was a nightmare. The management treats you like you are a slave. They harass you, discriminate towards you, and if you are a woman then you might as well just not bother applying. You end up working a lot more than just your hours due to the pressure from your manager. Training is weak and you are to do a lot more than what your job description asks of you. The managers are cold-hearted pieces of *****, the higher level management/HR does nothing about it and if you don't hit your target regardless of where you are, get ready to look for another job. They don't empathise with you, they will make you cry your eyes out and have no feelings towards you as a human being. Benefits are great but that's about it.
Sales Representative (Former Employee) – Mississauga, ON – 13 April 2017
Working at Glentel help me grow more and advance my people & sales skills as we worked in the middle of the mall and got to communicate with many customers as well as dealing with versatile style of sales and being able to offer different solutions to customers to help then get the best deal.
Sales Manager (Former Employee) – Mississauga, ON – 19 January 2017
Talking to customers and coaching teams. Learned a lot about sales and how to work with cross fit teams. Management was great to work with. hardest part was maintaining work and life balance as I was always on emails and other form of communication. Great sales people to work with and teaching sales.
Sales Associate (Former Employee) – Vancouver, Surrey, Langley, and Abbotsford – 28 November 2016
A typical day at work would include plenty of customer interaction, cleaning and caring for the small, limited work space, communication with team members about daily goals, monthly goals, stretch targets and margins of sales. A positive attitude was required to work in this environment, but as long as you are self-motivated and willing to learn and grow you are more than likely bound to grow in the company and do well.
Loved the teams I had the pleasure of working with and all the new people I met through the company events, and I'll forever carry all the things I've learned with the company through my life and apply it into any other job I get involved with.
Commissions payed extra well if you worked hard and kept a healthy competitive edge with work mates.
If you don't do well the company doesn't hesitate to let you know the situation.
Store Manager/Sales Associate (Former Employee) – Waterdown, ON – 29 September 2016
Its been an amazing learning experience and I cant thank the company enough for providing such amazing learning, training resources I've ever had. I came in a novice sales associate, but left more experienced with amazing in depth knowledge of what it takes in providing excellent customer service relations, store operations./management to succeed in any retail environment! My leave was for my own personal development in trying a different atmosphere, but without a doubt I would definitely return to GLENTEL with eagerness and dedication! Thank you for the wonderful experience!
amazing coaching and company training resources, great culture, great benefits, lots of opportunities for advancement
Sales Associate (Former Employee) – Calgary, AB – 23 April 2016
A typical day at work involves inventory/stock maintenance, customer service, customer support, and sales. I personally learned how to communicate more effectively with individuals and more accurately access what needs and wants. Management is strict with personal integrity, which is a good thing, but can sometimes choose to side with customers instead of supporting their employees in difficult situations when the customer is clearly being unreasonable. This comes from Glentel's focus on customer service, but can lead to bad moral. Co-workers can range to very supportive and close-knit team, to potentially very competitive. Ideally you can find both and create a successful work environment and sales team. Hardest part of the job can be a number of things. Sometimes it's the customers, the technology working against you, the billing/contracts, management, or a combination of everything. The most enjoyable part of the job is finding the perfect solution that makes everyone happy. Customer gets a new phone/contract that fits their needs exactly that also saves them money, and employees make a sale. Another great part about this job are the giveaways, benefits, and parties. They really help create a feeling of "the skies the limit" in terms of how much you can make.
sometimes unpredictable hours, a lot of pressure to hit sales targets
Sales Manager (Former Employee) – Saskatoon, SK – 19 April 2016
Glentel was my first position managing a sales team. My team was responsible for selling cellular devices and plans. I worked with BatteryBoys/SaskTel providing UPS system for the mining industry as well (Mostly Mosaic). I was responsible for increasing a targeted sales budget which I exceeded and was presented multiple awards for my work in Saskatchewan. The district manager position would require the sales manager to relocated to Alberta. Saskatchewan is my home, I have no plans on moving out of the province.