Customer Service Representative (Current Employee) – Vancouver, BC – 7 September 2017
Company empowers you to take the lead and make decisions based on core values of the company. You learn to be self-motivated and driven. Company provides you with all the tools necessary to be successful. However, there is no career path to go higher.
Assistant Manager (Former Employee) – Toronto, ON – 22 June 2017
Very challenging environment. The team works on its own. Upper management and HR are awful. They will never respond to any concerns or to emails. The opportunities of advancement are next to none since they will always bring external people to take on the management roles. I would not waste my time with this company. Even though the discounts are a plus the price and quality of the clothing is pretty bad. Also, they are so disorganized they confuse and mislead customers with sales, prices etc. you are going to have to deal with mad customers since the upper management, district and regional manager won't care since they won't have to deal with the complains. There is no type of retribution for your work, the incentive program is ridiculous you will never make comission and they never review the staff nor hold any staff meetings.
Presentations Manager (Former Employee) – Toronto, ON – 26 June 2013
● Assisted customers with choice of cellular phones and set up new phone accounts using a specialized system ● Consistently exceeded sales targets, incorporated up-selling techniques to increase sales volume, and met 200% daily sales goals ● Assisted supervisors in conducting product knowledge sessions and advised sales representatives on specific sales approaches ● Handled customer complaints and requests professionally and efficiently