Customer Service Representative (Current Employee), Lynchburg, VA – March 3, 2015
Pros: great community focus
Cons: limited growth opportunity
Excellent pay for expectations, patience is key! The work load is definitely manageable, however when working with so many people, be ready for delays from management and when putting in requests. KINDNESS IS KEY to handling policy holder requests and issues. It can definitely be challenging.
Overall Genworth is a very good company. I rated it very high. However, due to recent financial loss, there is some concerns about job security.
Sr. Claims Examiner (Current Employee), Richmond, VA – February 18, 2015
Pros: flexible work schedule, free coffee and condiments, and gym is onsite
Cons: currently there is some concerns about layout due to our recent quarterly reporting
Determine Long Term Care claim eligibility determinations based on the claimant's contract and other information provided at time of claim as well as determining need for additional information to properly determine risk.
Customer Service Representative (Current Employee), Lynchburg, VA – February 14, 2015
I have thoroughly enjoyed working with Genworth. The men and women that I work with are hardworking and honest, but they love to have a great time. Our management teams are some of the best and are always involved with the people on their teams. The hardest part of the job was balancing the work that needed to be done, phone calls, emails, etc. The most enjoyable part was resolving issues and making someone happy.
Positive working environment; great support from management
Customer Service Representatives (Former Employee), San Rafael, CA – February 7, 2015
I worked as a customer service representative in a long term care claims inbound call center. I initiate new claims for policy holders and explain policy benefits to policy holders and their representatives.
I have learn listing and communications skill working in the call center so I can better assist policy holder's needs.
The hardest part of the job was the volume of caller.
The most enjoyable part of the job was that I know I was helping policy holder in the time of their need.
Long Term Care Agent (Former Employee), Olathe, KS – January 21, 2015
Pros: set own schedule
Cons: 100% commission
Cold calling, setting appointments for meeting with individuals to discuss long term insurance. Hardest part of the day, sitting on the phone for hours. Most enjoyable, helping families. Coworkers very knowledgable on products and services.
Senior Benefit Analyst for Long Term Care Division (Former Employee), Windsor, CT – January 7, 2015
I worked with some great people and learned a lot about the long term care insurance business. The management was just ok. A typical day was obtaining new work for people wanting to open a claim and going through the process of determining their eligibility and setting it up for services. I enjoyed helping people.
Productive work environment co-workers not so inviting
Case Manager (Former Employee), Lynchburg, VA – January 6, 2015
Pros: great cafeteria, lovely building, 1 hr lunch
Cons: unwillingness to help new employees better there job.
A typical day at Genworth is exciting because you meet new people and an interesting position. I learned Long Term Care New Business. There are many of things that I was trained in doing however there was even more that was not in training and you had to learn on your own. The co-workers were rude, not friendly or willing to help when you had a question. I felt eventually like because we were temporary employees like a "Leper", that was the hardest part of my job. The most enjoyable part of this job was meeting new people(THE TEMPS) and learning about LTC NB insurance.
Actuarial infrastructure engineer (Former Employee), Richmond, VA – January 2, 2015
I worked with Genworth Financial through IT recruiter Randstad. My review of Randstad is great, there were definitely considerate and very helpful.
If you're looking for a place to work that provides a sense of fulfillment and acknowledgement, well this isn't it. More of a cog in the larger machine. During my tenure at Genworth I fulfilled positions such Grid Infrastructure Engineer and Application Analyst.
I met great people at Genworth and I learned a lot in the positions I held. Hardest part of the job is the fact that processes and departments are broken down and require levels of ticketing and permissions. For example, if certain folders need priority in QOS or additional credentials for Grid environment there were different groups that managed each subset. I came from a background where I had access to everything I needed. However, this is expected in such a larger company as Genworth, especially a company that routinely goes through IT audits for security purposes.
Case Management Representative (Current Employee), Lynchburg, VA – December 28, 2014
A typical day at work would include sorting letters to be mailed out for around a hour or 2, then after I finish that take phone calls and process transactions. I am grateful to have learned so many systems and the correct verbage to speak to customers with. My supervisors and co-workers are wonderful and so very positive and keep me motivated throughout the day . The hardest part of my job may be not knowing some processes but the most enjoyable part of my job is learning the hard processes and being able to teach someone else.
Universal Life Case Manager (Former Employee), Lynchburg, VA – December 23, 2014
Pros: the learning experience and the people
Cons: short breaks
Loved the people I worked with and had an amazing team. Learned how to deal with the agents and processed Life insurance cases from start to finish as well through the underwriting process. The hardest part was the stress and meeting the quarterly numbers. In the end it was always rewarding to see how well we had done.
Transaction Management Rep (Former Employee), Lynchburg, VA – December 21, 2014
I loved this job. I started out as customer service for long term care, I did 12 weeks of training which was great because it gave me full understanding, after a year and a half I moved into a new position all together in a different location which I loved even more. If I wouldn't have moved, I would have stayed there.
Benefit Eligibility Specialist III (Current Employee), Richmond, Va – November 11, 2014
Pros: the work hours are 7 am until 3:30 pm
Cons: the future is unclear
The Long Term Care Insurance field is interest work, but Genworth is suffering and my future is unclear. Each day at work is different and demanding, which I enjoy. The most enjoyable part of this job is the satisfaction of helping the elderly. The most difficult part of my day is the managing the caseload. Management is doing the best they can in this difficult environment and I am hopeful we will recover.