Benefit Eligibility Specialist III (Current Employee), Richmond, Va – November 11, 2014
Pros: the work hours are 7 am until 3:30 pm
Cons: the future is unclear
The Long Term Care Insurance field is interest work, but Genworth is suffering and my future is unclear. Each day at work is different and demanding, which I enjoy. The most enjoyable part of this job is the satisfaction of helping the elderly. The most difficult part of my day is the managing the caseload. Management is doing the best they can in this – more... difficult environment and I am hopeful we will recover. – less
Business Development Manager & Account Manager (Former Employee), Turkey, Istanbul – October 13, 2014
I have a strong sales background having identified, negotiated and signed deals with Turkey’s largest banks and insurance companies,
I am highly motivated, independent, self-starter and have a proven track record of delivering results and exceeding goals for large multi-national companies through effective collaboration with local and regional cross- – more... functional teams. – less
Not awful if you don't have any other option or want to advance your career.
Anonomous Employee (Current Employee), Virginia – October 2, 2014
Pros: time off: 20 days minimum; new management (ceo, svp) seem to want to improve things
Cons: salary, poor deeply ingrained culture
If you're in the Operations group, don't expect to do any advancement in the company, and if you do, don't expect your salary to move with you. Salaries for promotions (which don't actually exist because promotions in the traditional sense aren't allowed) are based off of previous salary, so no matter how much your job responsibilities increase, you're – more... salary will only go a few percentage points.
Also, there is a strong culture of competition in the company, and not in a good way. Every group is constantly trying to defend itself from others and deflect responsibility, and finger pointing is a constant fact of life. Teamwork and shared responsibility are simply nonexistent. And the higher up you go into leadership, the more downright Machiavellian it gets. Watch your back. – less
Genworth was a dynamic enviornment that focused on leadership development.
Regional Sales Manager, LONG ISLAND (Former Employee), New York – August 11, 2014
Pros: great incentives and bonuses for producing agents and managers.
Cons: not getting a clearly communicated vision and commitment from leadership.
I began as a long term care insurance sales rep and later promoted to regional sales manager. I developed a fledgling team of new agents into one of the top offices year after year for 13 years. A typical day at work required me to recruit, train motivate and sometimes terminate agents when necessary. Goal setting and clearly set standards where constantly – more... communicated among the team and we all knew what was expected of us.
The leadership team and upper management of the organization underwent significant change over the years going from AMEX Life to GE Capital Life insurance Company of NY and later being spun off as an IPO now Genworth and this led to an unclear vision that the company is still struggling with today.
The hardest part of the job but always necessary is having a supportive intervention with an agent who is not performing to standard. It's a dual sided coin...when the supportive intervention is effective it leads to positive change...that's enjoyable! On the other hand, when no change occurs it requires probation and possible termination. While terminating is never enjoyable it is best for all involved and allows the non performing agent to move on to hopefully find a more suitable career.
A valuable lesson learned as a new regional with Genworth is that it is always better to perform the supportive intervention sooner than later! – less
Marketing Analyst-Print Procurement-Fulfillment (Former Employee), Richmond, VA – July 20, 2014
Pros: benefits and team camaraderie.
Cons: layoffs due to frequent reorganization.
A job that I looked forward to each day, full of challenge and collaboration with many departments. My team management couldn't have been better and my co-workers all pulled together for the betterment of the team and business. I left each day with a sense of accomplishment.
Doesn't reward excellent performance with retirement
Manager (Former Employee), Raleigh, NC – July 10, 2014
Worked 27 1/2 yrs wwith Genworth. Every performance review was excellent and I used only 3 sick days during my tenure there. Laid off at age 53 1/2. Genworth gave NO retirement benefits because I wasn't 55 yrs of age at time of lay off. I gave 100% each day.
Document Specialist /Cash Team (Former Employee), Raleigh, NC – June 18, 2014
· Processed various time-sensitive commercial insurance documents per · Certain procedures to maintain compliance to certain requirements · Trained in all aspects of Mortgage Insurance Operations Servicing · Systems (MIOSS) with Loss Mitigations and Annuities area. · Scanned, indexed, and performed quality control of certificate numbers and reinstatements · – more... Responsible for data entry of figures on renewal billing statements · Organized and processed all documents according to billing dates – less
Loan Processor and Underwriter (Former Employee), Raleigh, NC – June 2, 2014
Evaluate Loan requests for refinancing thoroughly using HARP guidelines. Processed loans into the system using WAPPVIEW and Microsoft Excel. Provided underwriting in both updated and original systems using proper documentation and precise detail. Exercised prompt response techniques to lenders and customers across the U.S. to insure quality customer – more... service – less
Customer Service Representative (Current Employee), Lynchburg, VA – May 13, 2014
Pros: meet new people
Cons: favortism, limited advancement, its who you know not what you know, management needs to come off their high and listen
The only decent thing about this job is the benefits. Management only wants to believe in what they want and listen to know one. Favoritism is rampid. Racism is bad. They promote people based on who you know and not what you know. Management only cares about making miney and nothing else.