Universal Life Case Manager (Former Employee), Lynchburg, VA – December 23, 2014
Pros: the learning experience and the people
Cons: short breaks
Loved the people I worked with and had an amazing team. Learned how to deal with the agents and processed Life insurance cases from start to finish as well through the underwriting process. The hardest part was the stress and meeting the quarterly numbers. In the end it was always rewarding to see how well we had done.
Transaction Management Rep (Former Employee), Lynchburg, VA – December 21, 2014
I loved this job. I started out as customer service for long term care, I did 12 weeks of training which was great because it gave me full understanding, after a year and a half I moved into a new position all together in a different location which I loved even more. If I wouldn't have moved, I would have stayed there.
Benefit Eligibility Specialist III (Current Employee), Richmond, Va – November 11, 2014
Pros: the work hours are 7 am until 3:30 pm
Cons: the future is unclear
The Long Term Care Insurance field is interest work, but Genworth is suffering and my future is unclear. Each day at work is different and demanding, which I enjoy. The most enjoyable part of this job is the satisfaction of helping the elderly. The most difficult part of my day is the managing the caseload. Management is doing the best they can in this – more... difficult environment and I am hopeful we will recover. – less
Business Development Manager & Account Manager (Former Employee), Turkey, Istanbul – October 13, 2014
I have a strong sales background having identified, negotiated and signed deals with Turkey’s largest banks and insurance companies,
I am highly motivated, independent, self-starter and have a proven track record of delivering results and exceeding goals for large multi-national companies through effective collaboration with local and regional cross- – more... functional teams. – less
Not awful if you don't have any other option or want to advance your career.
Anonomous Employee (Current Employee), Virginia – October 2, 2014
Pros: time off: 20 days minimum; new management (ceo, svp) seem to want to improve things
Cons: salary, poor deeply ingrained culture
If you're in the Operations group, don't expect to do any advancement in the company, and if you do, don't expect your salary to move with you. Salaries for promotions (which don't actually exist because promotions in the traditional sense aren't allowed) are based off of previous salary, so no matter how much your job responsibilities increase, you're – more... salary will only go a few percentage points.
Also, there is a strong culture of competition in the company, and not in a good way. Every group is constantly trying to defend itself from others and deflect responsibility, and finger pointing is a constant fact of life. Teamwork and shared responsibility are simply nonexistent. And the higher up you go into leadership, the more downright Machiavellian it gets. Watch your back. – less
Genworth was a dynamic enviornment that focused on leadership development.
Regional Sales Manager, LONG ISLAND (Former Employee), New York – August 11, 2014
Pros: great incentives and bonuses for producing agents and managers.
Cons: not getting a clearly communicated vision and commitment from leadership.
I began as a long term care insurance sales rep and later promoted to regional sales manager. I developed a fledgling team of new agents into one of the top offices year after year for 13 years. A typical day at work required me to recruit, train motivate and sometimes terminate agents when necessary. Goal setting and clearly set standards where constantly – more... communicated among the team and we all knew what was expected of us.
The leadership team and upper management of the organization underwent significant change over the years going from AMEX Life to GE Capital Life insurance Company of NY and later being spun off as an IPO now Genworth and this led to an unclear vision that the company is still struggling with today.
The hardest part of the job but always necessary is having a supportive intervention with an agent who is not performing to standard. It's a dual sided coin...when the supportive intervention is effective it leads to positive change...that's enjoyable! On the other hand, when no change occurs it requires probation and possible termination. While terminating is never enjoyable it is best for all involved and allows the non performing agent to move on to hopefully find a more suitable career.
A valuable lesson learned as a new regional with Genworth is that it is always better to perform the supportive intervention sooner than later! – less
Marketing Analyst-Print Procurement-Fulfillment (Former Employee), Richmond, VA – July 20, 2014
Pros: benefits and team camaraderie.
Cons: layoffs due to frequent reorganization.
A job that I looked forward to each day, full of challenge and collaboration with many departments. My team management couldn't have been better and my co-workers all pulled together for the betterment of the team and business. I left each day with a sense of accomplishment.
Doesn't reward excellent performance with retirement
Manager (Former Employee), Raleigh, NC – July 10, 2014
Worked 27 1/2 yrs wwith Genworth. Every performance review was excellent and I used only 3 sick days during my tenure there. Laid off at age 53 1/2. Genworth gave NO retirement benefits because I wasn't 55 yrs of age at time of lay off. I gave 100% each day.