Pros: happy callers, new faces, mentoring, vendors for lunch, ato
Cons: talkative or loud co-workers, people whom dont do their job but just play around or disturb, lack of knowledge from certain staff when needing answers, flux in building temperature, scorecards, understanding in circumstances due to distance/weather.
Generally I arrive there fairly early so it makes it easier to keep to a routine but essentially you get there, check your outbox and then empower (schedule) before you have to get on phones. There are three break times consisting of two fifteen minute breaks and a thirty minute lunch break. It does vary as to what schedule that is assigned to you but – more... they also do have rotation in schedule times. but the current shift given is 8am-4:30pm. call volumes tend to vary from day to day but it is generally higher on weekends as well as when the days draw closer to the enrollment date in the time line. As far as management is concerned , it is fairly decent but there is often a shift in supervisors and it is not always a seasoned supervisor but one that has just come out of training which in some aspects is troublesome. For co-workers there is quite the variety and what I am meaning is that some are quite the socialite while others are quiet and to themselves. There are also those that are there to work and tend to be the few that seem to think its a place to pick up women or men when thats truly not the case. The hardest part is the scorecard and how they go about scoring said card.Often it is found that compliance cannot be entirely maintained due to the fact that a call can typically run over the break times that are set explicitly in your schedule so it brings the score down. Also it has been noted that the cards are not always updated or properly calculated at times. I however do believe one of the most enjoyable aspect of the job is actually making a consumer feel at ease or helping them through their problem and they are very appreciative of the fact. It is a good feeling to know that I can help those through what seemed like impossible situations in their eyes or in some cases my own as well. So no, the system isnt always the greatest but to be honest, what internet system really is ? – less