Gemma Communications Employee Reviews in Canada

Found 94 reviews matching the search
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Excellent place to work
Customer Service Representative (Current Employee) –  Toronto, ONMay 12, 2016
Great management and staff! Great training. Supervisors excellent. Timely and excellent coaching. Supervisors are excellent at providing accurate and timely feedback.
Pros
Excellent training and feedback
Cons
Great place to work
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Very Nice
Customer Service Representative (Former Employee) –  Toronto, ONMay 5, 2016
Excellent trainers and very supportive in completing the targets
really nice place to work and learnt so much from supportive colleagues and management
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Lunch room renovated with, coffee machines , good seating and TV for entertainment
Team Supervisor - Quality Assurance Department (Former Employee) –  Toronto, ONApril 28, 2016
A busy environment Co-workers friendly but management not very approachable . I loved coming in because I loved my job and what I was doing and I loved my team.
Pros
free lunch at Christmas time
Cons
na
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great incentives and company activities
Sales Representative (Former Employee) –  Toronto, ONApril 19, 2016
A typical day at gemma would be selling discount plans to customers for everyday activities, restaurants and hotels. I would also provide information to customers regarding discounts
Cons
no room for advancement
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Good
Call Centre Representative (Current Employee) –  Toronto, ONMarch 28, 2016
Good experience working out here. Nice management. Lovely and diversified culture. Balanced working hours, good Team leaders and trainers. Fun at work.
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sales agent
Sales Agent (Former Employee) –  Montréal, QCMarch 15, 2016
good working environment.great experience as sales agent, good commission and salary
cowerkers friendly and ready to help .Hardest part was to make sales but with patient it paid al well
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too competitive
Sales Agent (Former Employee) –  Toronto, ONFebruary 25, 2016
Based on how many sales you made during the first half of your day would determine whether or not you were sent home. Co-workers was fine most of the time.
Pros
in a mall with a food court
Cons
long hours
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Productive and fun workplace
Q.A. (Former Employee) –  Toronto, OnFebruary 19, 2016
Buyer beware.... favoritism and ethnocentric nepotism is rife within an organization which otherwise has a good business plan, providing customer and sales services to organizations.. Indians appear to be given a lot of breaks and offers for advancement....
Pros
Good business concept.
Cons
favoritism and ethnic nepotism and low pay
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People are great, management unstable as it's constantly changing.
Call Center Team Leader (Former Employee) –  Toronto, ONFebruary 5, 2016
Very multi-cultural environment. People are quite friendly...you gain experience that will help you in the future. Schedules are a mess...not stable at all.
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fun working environment
Agent de télévente (Former Employee) –  Montréal, QCNovember 12, 2015
manager was very professional and always ready to help. Excellent job environment with targets. My first job and work experience in Canada.
Pros
free gifts cards
Cons
no cons
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Supportive peers and leaders encouraging to do well
TD Canada Trust customer service representative (Former Employee) –  Toronto, ONOctober 26, 2015
One thing that was great working for Gemma Communication was the co-workers were very friendly and helpful, they will always support you and encourage you to perform well. I was guaranteed to learn and gain a new experience everyday.
Pros
Flexibility, Friendly Environment, Understanding leaders.
Cons
Poor scheduling.
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Very low morale, agents are friendly but you are extremely micro managed.
Inside Customer Service Agent (Former Employee) –  Toronto, ONSeptember 29, 2015
Not much to write... constant training classes going on for new recruits... my class had 43 in the beginning and now there are 5 left just after 9 months so they have to recruit new people constantly. The start pay is just $11.45 and then after training it increases to $12.50/hr + some minor commissions (which can add up on average to about $400-600 per mth). They encourage you to work more than 8 hour days and they deduct pay for going to the washroom...taking 5 min to go speak with someone and they DO NOT PAY YOU FOR THEIR MANDATORY 15 MINUTE BREAKS!!!

They blame their client(s) for everything... your hours...your pay (even though they keep over 1/2 for themselves).

Most people who work as agents are either new people to Canada or mature people who have a hard time finding a job.

Why did I leave? I moved to Guelph and driving for 90+ minutes twice a day became too much for me.
Pros
Friendly atmosphere
Cons
Constant reviewing of your calls, very low pay, terrible hours.
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Good place to work at.
Inbound Sales Representative (Current Employee) –  Toronto, ONJune 28, 2015
It is a decent place to work at with lots to learn. I have gained quite a bit of experience with sales and how to interact with customers on a daily basis.
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3RD PARTY INBOUND CALL CENTRE FOR ROGERS
Inside Sales Rep (Former Employee) –  North YorkJune 9, 2015
Don't know where to begin. This place is absolutely terrible. I lasted 7 months i don't know how people last more than 3 years. The co-workers are nice and friendly, but the Team Leaders on the rogers floor are clueless. Management is mismanaged. There is no communication between middle management and upper management.
People get fired and hired all the time. In my time at Gemma i seen TL's get fried and hired, Production Managers get fired even the Chief operator of Gemma left the job.
And oh yeah, if you dont make sales you wont LAST. be prepared to be hounded for sales but stupid TL's who don't even know how to use the systems. Get ready to be underpaid and over worked. If you are looking for a dead end job to get by this is the job for you.
Pros
none
Cons
UNPAID BREAKS, LOW HOURLY PAY, NO COMPANY CULTURE, POOR MANAGEMENT
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Fun
Call Centre Agent (Former Employee) –  Toronto, ONJune 6, 2015
Workplace is fun. The team leaders are nice. all breaks are unpaid. They make and agreement to put you on work on saturday but they compel you to work on sunday.
Pros
fun, friends
Cons
strict, low pay
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Productive and fun workplace
Team Leader (Former Employee) –  Toronto, ONJune 2, 2015
Was a Team Leader at Gemma Communications. Typical day would consist of coaching and developing team members in a sales environment. Attend quality sessions once a week and provide feedback to reps. Great people at the company with a great support staff. Really turned things around for the better in recent times.
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Aweful place to work
Customer Service Advisor (Former Employee) –  Toronto, ONMay 29, 2015
A very cliquey environment with a poor selection of team leaders. Instead of constructive feedback, they preferred to make snide and often inappropriate remarks. Very dated equipment and furniture made it an uncomfortable place to work and the training was substandard for the job. Sales, sales, sales. If you cannot hard sell useless products to people who clearly have no intention of taking it, then I highly recommend not working here. They also have not heard of a personal life. They change the schedule on a weekly basis, and you could be working anything from 8am - Midnight, 7 days a week. Was usually 40 hours a week, but you could not plan your personal schedule more than a week in advance, because the schedule would change.
Pros
Large lunch room with vending machines and mircowaves
Cons
Inconsistent schedule and poor middle management
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okay environment
Customer Service Representative (Former Employee) –  700 Lawrence Avenue EastMay 9, 2015
its a good place to start your CSR experience, breaks are not paid, hard to get day off during emergency,, other than nice co workers.
Pros
no free breaks and lunches
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Young environment and fun place to work
Rogers Inside Sales Representative (Current Employee) –  toronto, ontarioMarch 25, 2015
Fun place to work however no room for advancement and pay is horrible. Call centre job, meant for beginners. Job is stressful and management is critical about breaks and schedule
Pros
weekly and monthly prizes for top sellers
Cons
long hours and short breaks
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Productive work environment.
Customer Services Representative- TD Inbound (Current Employee) –  Toronto, ONFebruary 24, 2015
A typical work day is acceptable.I have learned how to enhance my customer skills more efficiently and effectively. However, the management for this call center needs to be improved. My co-workers are excellent. The hardest part of the job is to be perfect. The most enjoyable part of the job is when there is competition between agents to get the most sales.
Pros
free gift cards for the top sellers
Cons
poor wages
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Overall rating

3.4
Based on 95 reviews
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