Outbound Sales Agent (Telesales)
Outside Sales Representative (Former Employee) – North York, ON – 26 February 2018
Had an excellent learning experience working in Gemma, had a lot of learning,enjoyed each and every bit of my duties / responsibilities.
Will certainly miss the place always as I have very good memories in this workplace.
Some of the coworkers were really nice to work with, got many friends, team lead was a very nice and sweet person, it was a pleasure working with her.
However, what I feel is there is a lot of gap yet to be filled in the Organisation. Management should invest a bit towards implementing some training programs for the TLs in terms of retention of best of their employees who can be a consistent asset to the system. High attrition is not just for low pay but also for the unprofessionalism potrayed on the floor. Sometimes it doesn’t look as if we are in office, looks we are in a market place....the floor becomes so noisy! A lot of drama of some employees are tolerated on the floor which again affects business.
Team Leads should be definitely educated about the importance of some of the HR aspects like Grievance handling, Employee Retention, People Management, etc as I feel HR training programs are as important as a Compliance training program because it is the employees who can make or break an Organization!
All in all I feel Gemma is doing a great job, just that the complacent management which is in place at present should be much more ambitious to excel in global competition.
Lot of learning opportunity, ideal place to start your career if you are a fresher or a newcomer to Canada
Pay, Lack of respect, Unprofessional management style, drama on the floor