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Gemma Communications
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54 reviews

Gemma Communications Employer Reviews

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Sales, sales, sales!
SALES COACH (Former Employee), Montréal, QCMarch 5, 2014
If you like selling, this is the place for you! You'll just love it...
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work place is fun and relaxing
Call Centre Associate Toronto (Former Employee), Toronto, ONMarch 1, 2014
Pros: understanding management
Cons: long hours
Promoted, explained and sold Rogers products and services
• Analyzed and interpreted customer inquiries and offered appropriate products and services
• Provided excellent customer service by resolving issues during a single phone call
• Used knowledge of new products, packages and procedures to thoroughly answer customer queries promptly and accurately
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Fun workplace
Team Supervisor (Former Employee), Toronto, OnFebruary 20, 2014
Pros: didn't feel like work
I had an Amazing time working at Gemma. One the most diverse and fun team i have had a chance to be a part of.
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Productivity
Customer Service Representative (Former Employee), Toronto, ONFebruary 11, 2014
Pros: good starting pay
Cons: no job security
The representatives carry ha lot of stress due to stringent targets. Employees are not valued if they are not seasoned performers. the benefits and perks are there but hard to come by at least n the campaign that I worked on. other departments had better outlook.
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Its a job.
CUSTOMER SERVICE \ SALES (Former Employee), North York, OntarioFebruary 7, 2014
Pros: new sales skills, better people skills, good commission.
Cons: needs more proffessional management.
Typical day was selling people Rogers products on the phone.
I learned how to sell to people and how they like to be worked with.
The managers were as diverse as anywhere else, there were quite a few and some were good and some lacked people skills.
Hardest part of the job was balancing your energy throughout the day to work with people because a lot – more... of the time the volume of customers spoken and the needs of each call could take a lot of energy. Also enduring the work environment which lacked proffessionalism and good work ethic on almost every level of the business.
The best part of the job was learning sales skills, meeting new people, and an opportunity to make good commission. – less
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Productive work place
Call Centre Agent (Former Employee), Lawrence WestJanuary 29, 2014
Pros: putting a smile on the customer's face.
Cons: working in shifts and commuting.
I had in shifts, mostly from 3.30 pm to 11.30 pm. Learnt to interact and deal with different types of customers and internally, learnt to handle pressures of working with people of diverse background and cultures. The most enjoyable part of the job was putting smile on the customer's face, by meeting or her requirements. The hardest part of the job – more... was working in shifts. – less
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Location is central
Customer Service Represntative/ Verification Agent (Former Employee), Lawrence West SubwayJanuary 27, 2014
-Good starting point for people that want to enter telesales
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TD Canada life insurance
Sales Representative (Former Employee), Lawrence Square MallJanuary 23, 2014
was a really good place to work lovely environment the supervisors were very attentive when very good with the staff I've learned how to operate and use the automated calling feature on a computer my co- workers was such great team players i enjoyed talking to my clients and customers it felt like I've known a few of them for quiet some time
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Great place to work and gain discipline on the job.
Customer Service Representative (Former Employee), Toronto, ONJanuary 2, 2014
Learnt great sales skills, polished communication skills, good team work and good management.

Good work place environment and goal oriented approach aids in building a desirable work ethic in young professionals.

Did not enjoy the long hours that do not allow for other extra-curricular activities e.g student life to balance with work.
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high stress environment
Sales Associate Rogers (Former Employee), Toronto OnDecember 17, 2013
Pros: 12.50 + commission.
Cons: breaks not paid for (even getting out of your seat for 2 minutes), unprofessional staff, promised incentives denied on multiple occasions
sales, sales, sales. you are only as good as your sales for that day.
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Productive and opportunity for growth
Customer Service Representative (Former Employee), Toronto, ONDecember 15, 2013
Pros: incentives
Cons: long hours
It was a challenging job, also I have learnt more professional way to deal with customer. and also the team was great to work with as I have got opportunity to learn new tips from the co-workers
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very fast past enviroment
sales (Former Employee), torontoDecember 10, 2013
Pros: good eviroment
Cons: too far from home
3rd party company working with rogers products. SALES ON THE PHONE FOR 9HRS
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very easy work
Customer Service Representative (Former Employee), Toronto, ONDecember 2, 2013
the only thing needed to perform this job is the ability to read and manipulate your voice.
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Productive and friendly atmosphere
Td Canada trust inbound csr (Current Employee), North York, ONDecember 2, 2013
Pros: overtimes, daily incentives
Cons: might be demotivated by numerous no-sell calls.
The team leaders are very friendly and make the environment fun and motivating. they help the agents with daily incentives such as gift certificates and game tickets.

I am currently learning to advance my skills in customer service and soft selling. This is a great place to learn while getting one on one coaching with the team leaders and making your – more... niche at gemma communications.

I believe the hardest part of the job is to convince the re-issued cardholders the product is beneficial for the protection of their credit balance.

I would definitely recommend prospects to pursue this opportunity at Gemma communications. – less
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cool people, decent environment
Inbound Sales Representative (Former Employee), Toronto, ONNovember 25, 2013
some days can be fun, but most days were just blah especially for the type environment we were in.
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Good environment
Telemarketer (Former Employee), Toronto, ONAugust 27, 2013
Good company, good management and good environment.
I have learned a lot of communication skills including listening skills, empathy towards client's concerns
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gemma communications
Sales Agent/Supervisor (Former Employee), Toronto, ONAugust 14, 2013
ok job if you enjoy answering phones all day. pay definitly is not worth it.
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Not bad
Sales Representative (Former Employee), Toronto, ONJuly 25, 2013
Worth

not desirable pay but then again what did you expect

become the robot of your dreams..
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fun workplace
Sales Associate/Customer Service Representative (Former Employee), Toronto, ONJuly 22, 2013
It wasn't a bad place to work however everything is on demand you have to make sales or you don't get paid that was very hard to do sometimes.
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good for customer servivce experience
Inbound Credit Activation Representative (Former Employee), Toronto.ONJune 15, 2013
Pros: easy money
Cons: not secure placemrnt
A nice melting pot of representatives of different experiences

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