Pros: learning new skills
Cons: my salary paid for the gas (greater than 25 miles one way)
A typical day would consist of answering customers inquiries, such as balance due, payment arrangements, extensions, taking payment via credit card and electronic checking. Document customer inquiries utilizing the iCollect application. Access information through several systems: iCollect, Coffee Anywhere, Datashare. Assist other agents with obtaining information as needed.
I have learned how to multi-task utilizing several systems/applications; and have enhanced my customer service skills.
I work well with my co-workers.
The most enjoyable part of the job is being able to successful assist the customer with their issue.