Account Representative (Former Employee), San Antonio, Texas – September 28, 2014
Pros: long lunches.
Cons: short breaks.
A typical day at work was fun until you have those co workers who pretended as if they were managers. I learned to be more vocal, typing improved, talking on the phone with clients and learning how to stay positive towards that client and being able to smile through the phone. The management was okay, until it started becoming unorganized and unprofessional. – more... My co-workers was fun, well the ones who I associated with. The hardest part of the job was listening to yourself talk with another customer and knowing what you should have said verses what you said at that current moment. The most enjoyable part of the job was making a huge payment for the day and your supervisor acknowledges it for your hard work. – less
Customer Service Representative (Former Employee), Mesa, AZ – September 10, 2014
It was never a typical day, it was always fun Management was amazing very helpful and understanding co-workers was friendly and willing to help if needed hardest part of the job was trying not to make the customers mad if I was not able to complete there needs was making sure my customers was happy at the end of the call
Financial Service Representative (Former Employee), Lakeland, FL – August 20, 2014
Pros: very stressful
Cons: great benefits
My typical day consisted of assisting clients with payment arrangements and insisting payments were made to the account to avoid the interruption of their service as well as waiving reconnection fees and reconnecting services after payments were made. I learned to multi task between four separate systems and assisting clients within 2 minutes. Management – more... was very helpful in regards to making sure your goals were being met. Great co workers and very fun and joyful environment. My hardest part of my job was trying to maintain each client within a 2 min call range. What I enjoyed the most was bonuses and contest which inspired myself and other co workers on achieving our goals. – less
Collection Rep/Traffic Analyst (Former Employee), Little Rock, AR – June 18, 2014
Pros: calm and professional environment
Cons: contract work as 3rd party is usually not a permanent position.
Great Job. Started from the bottom as a collector for sprint. Worked hard to become employee of the month on several back to back occasions. Was promoted to Supervisor where my team remained #1 for 6 months straight. Until I was offered another promotion to work in IT networking. This was one of the most gratifying experiences of my life. Excellent – more... motivational speakers kept everyone motivated and moving. – less
Customer Financial Service Agent (Former Employee), Weldon Springs, MO – May 21, 2014
Pros: learning new skills
Cons: my salary paid for the gas (greater than 25 miles one way)
A typical day would consist of answering customers inquiries, such as balance due, payment arrangements, extensions, taking payment via credit card and electronic checking. Document customer inquiries utilizing the iCollect application. Access information through several systems: iCollect, Coffee Anywhere, Datashare. Assist other agents with obtaining – more... information as needed.
I have learned how to multi-task utilizing several systems/applications; and have enhanced my customer service skills.
I work well with my co-workers.
The most enjoyable part of the job is being able to successful assist the customer with their issue. – less
Mnager (Current Employee), Florida – March 18, 2014
Pros: 40 hours garanteed
Cons: health insurance
I have learned how to be a good manager at GC Services but there staff focus to much on getting people where the should be instead of keeping the good employees, GC has too much of a turn over rate because they don't try to keep or help anyone, they don't seem to care as much!
Small Business Account Representative (Former Employee), Weldon Springs, MO – February 6, 2014
Pros: awesome co-workers
Cons: little pay
Working at GC was awesome until I realized how much work they actually had me doing for the amount of pay I was getting. I had a good position but was low on the totem pole. I was also very good at what I did, therefore they handed me more and more work but refused to give me more pay. After several outstanding reviews the highest my pay increased over – more... two years was forty-nine cents. – less
Customer Service/Sales Rep (Former Employee), Mesa, AZ – January 29, 2014
This was a great place to be at. A typical work day was pretty easy. We would answer call on behalf of Apple. I learned how to be a leader of a working team, and take charge when It was needed, My co-workers where awesome. Most enjoyable part of the job was being able to help customer get the answers and products they where looking for.