Financial Service Representative (Former Employee), Lakeland, FL – August 20, 2014
Pros: very stressful
Cons: great benefits
My typical day consisted of assisting clients with payment arrangements and insisting payments were made to the account to avoid the interruption of their service as well as waiving reconnection fees and reconnecting services after payments were made. I learned to multi task between four separate systems and assisting clients within 2 minutes. Management – more... was very helpful in regards to making sure your goals were being met. Great co workers and very fun and joyful environment. My hardest part of my job was trying to maintain each client within a 2 min call range. What I enjoyed the most was bonuses and contest which inspired myself and other co workers on achieving our goals. – less
Collection Rep/Traffic Analyst (Former Employee), Little Rock, AR – June 18, 2014
Pros: calm and professional environment
Cons: contract work as 3rd party is usually not a permanent position.
Great Job. Started from the bottom as a collector for sprint. Worked hard to become employee of the month on several back to back occasions. Was promoted to Supervisor where my team remained #1 for 6 months straight. Until I was offered another promotion to work in IT networking. This was one of the most gratifying experiences of my life. Excellent – more... motivational speakers kept everyone motivated and moving. – less
Customer Financial Service Agent (Former Employee), Weldon Springs, MO – May 21, 2014
Pros: learning new skills
Cons: my salary paid for the gas (greater than 25 miles one way)
A typical day would consist of answering customers inquiries, such as balance due, payment arrangements, extensions, taking payment via credit card and electronic checking. Document customer inquiries utilizing the iCollect application. Access information through several systems: iCollect, Coffee Anywhere, Datashare. Assist other agents with obtaining – more... information as needed.
I have learned how to multi-task utilizing several systems/applications; and have enhanced my customer service skills.
I work well with my co-workers.
The most enjoyable part of the job is being able to successful assist the customer with their issue. – less
Mnager (Current Employee), Florida – March 18, 2014
Pros: 40 hours garanteed
Cons: health insurance
I have learned how to be a good manager at GC Services but there staff focus to much on getting people where the should be instead of keeping the good employees, GC has too much of a turn over rate because they don't try to keep or help anyone, they don't seem to care as much!
Small Business Account Representative (Former Employee), Weldon Springs, MO – February 6, 2014
Pros: awesome co-workers
Cons: little pay
Working at GC was awesome until I realized how much work they actually had me doing for the amount of pay I was getting. I had a good position but was low on the totem pole. I was also very good at what I did, therefore they handed me more and more work but refused to give me more pay. After several outstanding reviews the highest my pay increased over – more... two years was forty-nine cents. – less
Customer Service/Sales Rep (Former Employee), Mesa, AZ – January 29, 2014
This was a great place to be at. A typical work day was pretty easy. We would answer call on behalf of Apple. I learned how to be a leader of a working team, and take charge when It was needed, My co-workers where awesome. Most enjoyable part of the job was being able to help customer get the answers and products they where looking for.
Sales Representative =Full-time (Former Employee), El Paso, TX – September 23, 2013
Pros: possitive environment
I really loved this job we would take about 25 phone calls a day everybody was very friendly I enjoyed learning new things about our economy and how it works. Our managers were always making sure we were taken care of.
Telephone Operator (Former Employee), Chesapeake, Virginia – September 4, 2013
Pros: talking with people from all over the world.
Cons: unhappy customers.
Troubleshooting customer needs. Charging Customer accounts. Answering questions relating to the company, directing customer to proper department. Making sure the customer is happy at the end of the call.