Collegues are realy good, management very bad.
Outsource Collector (Current Employee) – Toronto, ON – 19 September 2014
Its pretty occupied, soon you enter the work place system generate calls. Sometimes, very frustrating that customers give very bad attitude & rude at the beginning of the shift and ends the day with last call.
I have learnt how to be patient, confident and strong. Management is very bad, strick rules, very less lunch breaks, very frustrated to employees.
Handling customers over the phone sometimes who do not understand or speak english, Someone is very hard to talk to, and tried my best to give very excellent service and collecting debt.Learned to be patient, confident and polite.
Co-workers they are very friendly , helpful and support each other.
No pressure during the work hours from mangement & no targets.
long hours, less breaks and very bad management.