Product Support Specialist (Current Employee), Olathe, KS – August 24, 2014
A typical day requires taking phone calls to provide technical support for the various devices to the customers. The supervisors are fair, and willing to work with you and be on your side. There is no dress code, so everyone is comfortable.
Work closely with department managers and with software help desk team to resolve advance system issues with GPS at a tier II level.
Customer Service Tech tier II (Former Employee), Olathe, KS – August 12, 2014
. Use experienced and advance knowledge on personal computers and rebuilding/restoring system files in various GPS products in automotive, handheld tracking, fitness, aviation units and marine units. I have received numerous praise within software management and documented exceptional service emails from customers of my expertise and service
Receiving Inspector (Former Employee), Lenexa, KS – May 27, 2014
Pros: on site chef for meals
Cons: tough procedures
Garmin is a fast paced environment with people that are willing to help teach you about things that pertain to your job. There is a large diversity of workers from all over the world. The hardest part of the job at Garmin was learning some of the technical things needed to complete my job. The most enjoyable part of my job was when the "light bulb" – more... can on in my brain & I realized I just figured out the procedure...Yea me!!! – less
Customer Service Representative (Former Employee), Olathe, KS – May 21, 2014
Pros: co-workers, sales staff
Cons: health insurance not subsidized, fight tooth and nail to get a raise, upper management clueless.
Started in the company's first year. Worked as much as 16 hours a day, 7 days a week. Kept getting the "share the wealth" speech from the owner. The bigger they got, the harder it was to get a raise. Talent and work ethic meat nothing, politics meant everything. Worked there for 9 years, never saw "share the wealth" for anyone. There's a reason why – more... most of the employees who started in the first year are gone. – less
Product Support Specialist (Current Employee), Salem, OR – April 18, 2014
Pros: supportive work environment, low turnover rate
Cons: customer interaction can sometimes be unpleasant on their end
As an employee at Garmin, there is never a sense of worry or dread that one is not doing their job correctly and is going to be fired. Garmin provides a great workplace where co-workers coexist in a fun and helpful manner and customers are taken care of to the best of our abilities. A typical day at work involves answering somewhere between 20-30 phone – more... calls of varying length and helping customers solve their issues with the products in a thorough manner. Management are supportive and available to assist constantly. The hardest part of the job can be the rigid nature of some customers when trying to assist them. The most enjoyable part of the job are the co-workers and being able to collaborate and enjoy each other's company. – less
Product Support Specialist (Current Employee), Kansas City, MO – March 29, 2014
Pros: ongoing training & learning opportunities
As a Product Support Specialist I have the opportunity to assist customers with their Garmin Automotive products. I answer questions about purchasing GPS products and assist customers with the purchase of GPS units and accessories. I answer questions about how to use the products that have been purchased. And, I assist customers with any service, or – more... repair, needs that they may have with their GPS products. – less
Working at Garmin, this is the first time I'm actually excited on my commute in the morning. Management is transparent and shares high-level goals and company changes; they're accessible, and want to see employees succeed. Feedback from managers is a balance of constructive criticism and insight into your strengths, and provides clear direction on how – more... to continue to develop.
My team is motivated and fun - they take pride in their work, and collaborate together. I learn from them, and continue to be impressed by the ways they challenge themselves to improve their skills and knowledge. I feel trusted to make decisions, and help change the business for the better. – less
Place orders via phone, fax or email for Aviation Dealer-Ship for products offered by Garmin Inc. and provide tech help for product that wouldn't need to be transferred. Directing and assisting customers as needed.
Garmin is a global company built on creativity, innovation and market leading products. The culture encourages new ideas and out-of-the-box thinking. Employees are valued and empowered. Hard-work and dedication are noticed and rewarded by leadership.