Good for students while attending School.
Pros: good culture, good people.
Cons: high turnover ratio, lack of promotions from within. lack of true long term stability.
At Gap I answered calls from Customers regarding using the Gap.com website. I assisted them with shopping, placing new orders, how to navigate on the website and on how to fully grasp placing orders from beginning to end. Working on a team of about 10 others, we averaged 50-75 calls per day each. We also assisted with billing, complaints, and just about – more... anything the customer needed help with while building a good rapport with each and every customer along the way.
The hardest part about working for Gap was not the customers. It was the drama that tended it take place between co-workers and management. Rules were too frequently being changed. Promises of promotion based on performance were never met. Example - In a class of about 90 other new people that were hired during the Seasonal peak period. We were told by Human Resources and Gap's trainers that if we achieved excellent statistics during the Seasonal period, that we would be offered Full Time positions with benefits. That did not happen for many of us who were rated in the top 20 among all 300+ new employees that were hired for Seasonal.
Management at Gap did admit to their mistake eventually on the process of hiring back those who truly performed better than most others. But they never did much about it. I was let down at the end of the day with Gap. I would not want to work there again. I think this job and company cater more to kids trying to get through school, than it is for a long haul. – less