CHROs, CMOs, CFOs, Chief Culture Officers (Former Employee) – San Francisco, CA – 5 October 2017
Gallup has a great culture. The global brand is very strong. There are so many services to offer small, medium and enterprise clients. the K-12 and Advanced Educations business is also very strong. StrengthFinders training is excellent
System Application Developer (Current Employee) – Omaha, NE – 28 September 2017
It is hard to find the opportunity to got improve myself. Bad micromanagement. For IT department, they hire a lot of un-professional manager to manage IT department. Medical insurance and dental insurance is very bad.
Teleservice Interviewer (Former Employee) – Omaha, NE – 10 August 2017
Interesting job to learn how others think and get the opinions of others. However, if you do not obtain enough surveys, you risk getting a pay decrease and getting terminated. You can work as many hours as few hours a day as you want as long as you get your 20, 30, or 40 hours in by the end of the week, depending on what set hour team you are on.
Flexibility; can come and go when you want as long as you complete your hours at the end of the week
Pay heavily depends on the amount of surveys you conduct with customers
Telephone Interviewer (Current Employee) – Omaha, NE – 9 August 2017
Everything about the job is fine by me, however, one of the most important aspects of the job is that it is based on performance. The part that I do not like about it being based on performance, is that most performance, on many nights, is based purely on luck, either you are going to get people to take the survey, or not. Your performance seems more predestined, rather than by how persuasive you are in getting the respondent to take the poll/survey. In other words, MOST of the time, the respondent will know whether they want to do the poll or not, before they even pick up the phone, and since its random digit dial, its completely random whether they want to take the poll or not.
Interviewer (Former Employee) – Lincoln, NE 68516 – 1 August 2017
Great company environment for first time in customer service. Management is well organized, and clear goals are set from the beginning. Gallup had outstanding pay with the opportunity to make quite a bit of money if taken advantage of.
Performance Team Leader - Project Leader (Current Employee) – Omaha, NE – 25 July 2017
Gallup is a great company with great people. The culture is incredible and unmatched by any company that I have seen or experienced. They are the experts in employee engagement, Clifton Strengths Finder and the strengths movement, along with anything consulting and analytics. Overall a wonderful company in so many ways.
Intelligent, hardworking staff hindered by lack of effective senior management.
Consultant (Former Employee) – Orange County, CA – 24 July 2017
Extremely bright, hardworking people, leveraging unique, powerful products to help clients. However, company is hindered by senior management that lacks a consistent strategic vision and frequently shifts the focus and direction of the company.
Phone Interviewer (Former Employee) – Lincoln, NE – 23 July 2017
Being hung up on the phone by lots of people takes thick skin, even though I have thick skin it wasn't exactly for me. Management could not communicate what it was they wanted from me thus I missed goals and obligations. Working with 200 people closed in a small space people's opinions of others get voiced and people get written up for things that can not be helped and then let go. I was fired right before Christmas.
Telephone Interviewer (Former Employee) – Lincoln, NE – 8 July 2017
It's an okay job if you're in high school or college but it's not a career job whatsoever. You're pretty much independent, you're often assigned to certain surveys and they'll pull you out of a certain survey to do another survey often even if you're doing pretty well at it which is frustrating.
It's not a job where's it's an hourly position. You're paid to do surveys. It's not for everyone. You have to grow a thick skin because there will be times when you'll get screamed at over the phone and possibly threatened so try not to let that get to you if you work at Gallup.
Management will provide you with feedback on some of your calls once a week or every other week and if you don't correct your mistakes, you're not going to last very long.
During my time there, I worked 20 hours and once in a while they required overtime which is either adding a couple extra hours or working a couple hours either on a Saturday or Sunday.
Interviewer (Former Employee) – Lincoln, NE – 8 July 2017
A typical day spent working here was always fun, the people were nice, the managers even nicer. Aside from yelling people on phones, it was great. There was a wide variety of people who worked here, and overall I loved the experience. I learned how to talk to people over the phones, able to practice reading aloud and verbatim, and overall worked on my people skills.
Telephone Interviewer (Current Employee) – Omaha, NE – 6 July 2017
I hate to bash on a company, but I really have nothing positive to say. Hours are flexible, but it's not really worth it as the center is open only nights on weekdays and it's honestly hard to want to wake up early on the weekends to try and work during the day (which, people who you are calling DO NOT take kindly to). Management leaves their door open to basically yell and scold at employees who make errors that are usually not at all detrimental, even though they are treated as so. The only redeeming quality is the pay, and even that is taken away after 8 weeks. They reel you in with the promise of $11 an hour, but after two months it is taken away to basically pseudo comission. This organization will hiring almost every one. I feel as though the fact that they don't drug test attracts the wrong type of people. Many people are starting to quit here as they realize just how dead end this position really is. I had just graduated high school when I began this job, and am currently in the process of writing up a two week notice as now have realized I do not want to be associated with this organization.
Relaxing and easy going, but at the same time competitive.
Telephone Interviewer (Former Employee) – Bellevue, NE – 14 June 2017
This job was very relaxing and easy going but as time went on it was very repetitive. Also with all the new people being hired constantly they are looking for any mistake to fire you in other to keep the cycle going. But the first 8 weeks are very fun and easy going.