Field Service Representative - On call
Grenville Management & Printing - Burnaby, BC

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Position: Field Service Representative
Reports To: Store Manager

Excelling in client service is at the heart of everything we do at Grenville Management and Printing. Grenville is owned by Grenville Management Inc., a company with a proud 40-year history in providing a range of specialized outsource services and printing services to clients and the public. Across Canada and the United States, Grenville offers its clients knowledge, expertise and innovation in access, office, printing and document management so that they can focus on their core business. Grenville staff provide advice, experience and creative skills that clients rely on to look after their facility and document management needs. As a thriving company, enjoying a steady pattern of growth and success, we're looking for the right people who value diversity, career challenges and opportunities, and who also share in our passion for excellence. If these attributes match your qualifications, and you are prepared to exceed the expectations of our clients, we welcome your response.


  • Assist/Operate a variety of digital print and copy equipment to facilitate completion of orders
  • Process inbound and outbound courier shipments by Purolator, UPS and other couriers
  • Sort, deliver and collect mail to and from designated areas
  • Provide reception/concierge duties and customer service support as required
  • General upkeep of designated meeting rooms and boardrooms
  • Assist with mail slot changes and moves
  • Assist with supplemental office services
  • Other duties as required


  • Excellent and upbeat attitude, with the ability to maintain a professional image at all times
  • Able to adapt to different work settings with the ability to prioritize in a fast-paced environment
  • Excellent organization, communication, interpersonal, customer service and time management skills
  • Knowledge and experience using UPS, Purolator and FedEx shipping systems (an asset)
  • Knowledge of copiers and finishing machines (an asset)
  • Completion of secondary school plus 6 months to 1 year experience in mailroom / customer service or office services environment
  • Must have access to a vehicle daily

About this company
For our customers and employees, joining Grafikom is the next logical step in the evolution of Grenville. With such similar client focused...