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GM Financial
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43 reviews

GM Financial Employer Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
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Admin./Customer Service
Admin./Customer Service (Former Employee), Toronto, ONSeptember 12, 2013
In the beginning great place to work, started to go down hill with too much office politics. If you BBQ with a Supervisor/Manager than you would get the promotions. Majority of women in higher positions, need to be in their group before you can be promoted. They surround themselves with weaker team leads to ensure their position.
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Very Productive and challenging.
HR Policy Coordinator (Current Employee), Arlington, TXJuly 29, 2014
Pros: team building, great benefits, awards and recognition, advancement
Cons: short breaks
Awesome Company to work for. Management keeps the employees motivated, weekly meetings, funderaisers, social events, growth in the company
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Excellent
AmeriCredit, Retail Underwriter I (Current Employee), Southborough, MAJuly 20, 2014
Pros: excellent
Cons: excellent
• Analyze credit data to determine the degree of risk involved in extending credit. Make decisions to approve or deny the extension of credit within set credit authority established by senior management and state/federal laws.
• Develop sufficient dealer relationships that ensure volume objectives and credit quality.
• Capture automotive finance contracts – more... that meet GM Financial/AmeriCredit profitability criteria for pricing and performance.
• Ensure compliance with applicable policies and procedures.
• Ensure branch office cooperation with other departments, to maximize efficiency within the company.
• Ensure all queues are worked to acceptable service levels.
• Conduct joint dealer calls with Dealer Relationship Manager (DRM) on an as needed basis.
• Perform outbound telemarketing calls to the dealer customer.
• Establish and track monthly goals for assigned dealers.
• Ensure proper documentation is received on all deals.
• May provide training or assistance to lower level Credit Analysts. – less
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Great Place to work
IT Auditor (Current Employee), Arlington, TXJune 8, 2014
Great Place to work. Lots of people leave the company but return later.
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Poor management low wages
Gm Financial (Former Employee), ArlingtonJune 6, 2014
Pros: location
Cons: #1 pay #2 managers
High turnover! Management super unprofessional. Whatever happened to building a strong workforce within a company. I'm so sick of companies like this one where they hire you then do everything in it's power to belittle and fire you. Heck you can't even focus on your work for focusing on small minded managers and their micromanaging tactics. Work should – more... be about getting the job done well.....not destroy employee morale. Hire some compent mature managers who are not power trippers. Also, we work live in a metro area and these jobs pay what my freaking kid makes. Come on pay a decent wage! – less
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this job do not pay enough
Collections Representative/ Loss Mitigation (Former Employee), Dallas, TXMay 26, 2014
Pros: pay every 2 weeks
Cons: low pay & no job advancment with company
I worked there 5 years from 2007 to 2013 and never make more than 16.00 a hour, and the Manager think they are better than you because they are over you. I have a friend name Dennis still work there and he still making 16.25 a hour and he been there over 6 years but if you need a job it not a bad place to work. One good point is they have great Benefits – more... after 3 months...... – less
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Fast paced call enter environment
Data/Reconciliation Consultant (Current Employee), Charlotte, NCMay 13, 2014
Pros: free lunches, and monthly bonus
Cons: little room for advancement
Execute day-to-day operational strategies and actively contribute to center performance objectives. Handling a high influx of in-bound & out-bound calls pertaining to the reconciliation and collection of delinquent accounts. I learned alot about talkoffs and effective ways to collect payment and set payment arrangements from the coaching sessions that – more... I get from my Team Managers monthly. There is not really anything hard about the job, it pretty easy when you take the advice and coaching from managers which give you tools to suceed. – less
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Great place to work
Collateral Lien Perfection Specialist (Current Employee), Arlington, TXApril 29, 2014
Assisted dealers, branches, and customers with questions and problems regarding their title/lien and explaining the situation or processing requirements
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Should of never left
Customer Account Representative (Former Employee), Arlington, TXApril 21, 2014
Great benefits and pay. Was not a position availablel to move up in so left.
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Excitement quickly faded to disappointment!
Cash Management Rep (Current Employee), Arlington, TXApril 17, 2014
Pros: job stability; good benefits;location
Cons: poor management; long work hours; no positive feedback
I had applied with AmeriCredit but never got a response. But when GM Financial took over, I submitted my application and got an interview and was hired. I was very excited to be working for GM doing what I love most, working with money. It is close to home and everything. I have been working in A/R and Collections for over 15 yrs so I knew I could handle – more... the job.

What I was not prepared for was the position I was put into. The Senior Rep has run off one experienced employee and she started in on me. Talking down to you and watching everything you do. We eventually had a blow up and ended up in an office with the so called "AVP". Still don't know what THAT is! Anyway, I was highly disappointed after working so hard to learn all of the detailed reports and deposit procedures to be told I was too slow! What!?? There was no mention of speed in the interview. I came away from that meeting extremely angry and disappointed in the position I chose. I will not be remaining in this department.

My advice to any one considering employment with GM, do not go to the Payment Services Dept. The management is clueless and arrogant and you work like a dog with no positive feedback. I think GM is a good company but they don't know what they have hired to represent their company. Please ask detailed questions about your job so you know what you are getting! – less
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Call Center
Customer Account Representative (Former Employee), Charlotte, NCApril 16, 2014
Calling customers with auto loans to get delinquent payments.
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Walk in others shoes and really care don't be FAKE!!!
Unprofessional (Former Employee), Fake blvdApril 10, 2014
Pros: give a certain type a position
Cons: fake pride etc...
I thought I was doing good learning my job without the best of help..The one person at randstad was cruel. The two I guess managers or what ever their title was were fake, selfish etc..I couldn't believe how these so call educated managers were so fake.. One manager bragged or gloated about how HE fired someone.. I've seen managers Bragg and even be – more... prideful about Firing people..DO Know your day IS coming..I hope the best for GMF BUT!!!!! do know their day is coming to fail. Rome only ruled for a season..pay back IS coming to those certain people who Bragg and talk bad about people they FIRED..one of the managers need a colon cleanse because their breath is toxic SAD...you reap what you sow. Just listen to your own words that you say about people it's coming back to you 4 times worst, I'm not against GMF but Randstad..EVIL, These people should have known and help me not stab Me in the back but that's how we have learn to do is be fake, low down , dirty, dog eat dog, NICE NASTY... – less
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Productive Area
Freedom Park Valet (Former Employee), Irving, TexasMarch 4, 2014
A typical day at work consisted of pushing contracts to the curing stages of GM Financial contracts.
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Good work perspective for the other side of the auto industry
Senior Credit Analyst (Current Employee), West Chester, OHFebruary 19, 2014
Great employees, fun environment, good place to work to learn the auto business.
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ok
Loss Mitigation Representative (Current Employee), Arlington, TXJanuary 7, 2014
doesn't pay enough for all the work that is being done
too many calls
not enough pto
temp to perm
supervisors are too busy and don't work really just talk and eat
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Low Compensation and No Work/Life Balance
Account Maintenance Clerk (Current Employee), Arlington, TXNovember 21, 2013
Low Compensation and No Work/Life Balance
Must know what each employee is doing at all times of day time in kept in database of how long it takes an assignment to be completed .Every minute of your day is accounted for. Micro-Managed
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The customer comes first
Concierge Team - Customer Service (Current Employee), Fort Worth, TXNovember 20, 2013
Making inbound and outbound calls to customers. Conflict resolution along with first call resolution. Assisting with collection procedures on delinquent accounts. Setting payment arrangements and assisting with deferments.
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Lots and Lots of Politics
Sales Operations (Former Employee), Arlington, TXNovember 1, 2013
Pros: good work/life balance.
Cons: if you are viewed as an "outsider", there is no real career path here for you.
GM Financial is not the "old AmeriCredit" when it comes to corporate culture. What everyone who has worked a long time at the company says about the culture no longer exists. GMF is a typical large company that has "silos" as well as managers, AVPs and VPs who are extremely protective of their silo/turf. They are very knowledgeable, but also very political. – more... Advancement opportunities are far more based upon who you know and whose back side you have kissed than it is about performance and merit. I suppose this is fairly common in the auto finance industry, but GMF tries to portray itself as being something that it most definitely is not. Pay is also below industry average on the sales side of the equation, although benefits are pretty decent. – less
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No Structure. No Room For Growth. Unprofessional Management.
Collections Account Rep II (Former Employee), Arlington TX AOC 2October 10, 2013
Pros: there is a caffeteria down stairs. you get lots of pto, you will need it when you are sick of being there. the regular employees are awesome.
Cons: no room for advancement, count on the most un-professional individuals to be advanced, you are required to break fdcpa, lack of structure (all team leads have different rules), drama (commonly caused by management), and the list goes on and on and on
I spent nearly 8 years at this company and asked for at least 4 years to be made CAR III... I was declined every time, even though I was asked to work special teams that no one else could work, was asked to train people to do what I did (Skip Tracing and working "mandatory" [91+] accounts)... I asked for advancement and was not even considered for an – more... interview... I finally got a team lead that said she would help me advance... She gave me a sentence or two of advice... And that was it... She was moved to another team shortly after and I got another team lead... When I followed the first TL's advice, I got chewed out by the new TL... I finished my day there and left... I never went back... Getting chewed out was normal there... A TL (was a TL but is now an AVP) yelled at me so loud one day that the floor was standing up and looking to see what was going on... And he made AVP shortly after... All because I was talking to him and dialing my phone to keep my stats up... If you don't keep up your stats you get in trouble... It took nearly 8 years to figure out this place is not a good one to work... The employees that mean nothing to the management) were awesome... Anyone who says this is a great place for advancement was either advanced when it was AmeriCredit or is buddies/friends with someone in management... There is no room for advancement otherwise... If there where, I'd been an AVP before I left... I SUGGEST STRONGLY THAT YOU DO NOT WORK HERE UNLESS YOU HAVE NO OTHER OPTIONS!!! – less
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Funds Now Specialist
Funds Now Specialist (Former Employee), Arlington, TXOctober 3, 2013
Pros: leaving
Cons: everything
This is the worst place I have ever worked for.I almost cried everyday after work. It's stressful, you are underpaid, and if you don't kiss butt, you don't get anywhere. The managers were the worst!!!! They are ghetto, unprofessional, and sneaky They find ways not to give you your EARNED bonus and the turnover rate is super high. The best part about – more... the job was leaving at 5:00 pm sharp everyday. – less

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