Low Compensation and No Work/Life Balance Must know what each employee is doing at all times of day time in kept in database of how long it takes an assignment to be completed .Every minute of your day is accounted for. Micro-Managed
Collections Agent (Former Employee) – Peterborough, ON – 12 February 2018
To put it succinctly, they are extremely smug about collecting money from poor and old people. Run of the mill call centre with the strongest sense of superiority I have experienced from a work place. Management blatantly hire only white women if they can. Advancement seems to be driven by 'favors' if you know what I mean. Team Leads are the laziest employees outside the management. Management lies consistently to justify not informing employees what the benchmark is to receive bonus. Like a carrot on a stick but they won't even tell you if the carrot is there before you start running. Incredibly unethical place to work.