In a typical work day i work about 40 accounts an hour which consist of inbound and outbound and i work in a timely manner to assist each individual account as needed. Since working at GMF I have learned to be patient,gained better customer service,being efficient. I work with about 200+ people and each person is different, with that being said i am – more... allowed to see and learn a lot of different personalities in addition to different cultures and backgrounds. There is not a lot that is difficult about my job just have to make sure you stay on task so you are completely what is expected of the company. The different activities the job gives to motivate reps to meet goals. – less
csr (Former Employee), arlington,tx – May 30, 2013
Pros: half days on fridays
Cons: low pay
Typical work day was very productive. Iearned how to work with others. Management was very helpful.My co workers always were willing to assist when needed. hardest part of the job was for the company as a whole to reach company goals. The most enjoyable part of the job was reeiving a bonus.
Analyst (Current Employee), Texas – April 18, 2013
Pros: competitive salary and friendly colleagues
Cons: everything else
And this is not an exaggeration. I can only believe that people who say this place has great benefits haven't really experienced great benefits anywhere, because they are the absolute worst I have ever had. Although the salary is competitive, if you have any medical condition at all, you will be paying out the nose for benefits - both from your paycheck – more... and high out of pocket for many medical costs. If you have health benefits elsewhere, then take it for the salary if you can deal with a negative workplace. Position that I accepted is not the job they have had me do since day 1. Most employees in the department are miserable and actively seeking jobs elsewhere, 6 have left in last 3 months, many are afraid to speak up. Management team micro-manages, is indicisive, and doesn't trust the teams, despite hiring highly skilled workforce. – less
collections (Former Employee), Arlington, tx – March 27, 2013
Pros: lunches were held when we were center of the month.
Cons: did no encourage bathroom breaks.
bonuses were given when meeting certain standards. This was a sit at your desk type of job. I got along well with my co-workers. We had birthday lunches each month there was a birthday in our area. hardest part of my job was being agressive with customers when they told me about there problems and why they couldn't pay. the most enjoyable part of my – more... job was the people I worked with and being able to help customers find solutions to help bring them current. . – less
TEAMLEADER-FUNDSNOW (Current Employee), Chandler, AZ – March 10, 2013
Pros: the feeling you get when we hit goal
Cons: the high school mentality that management allows
come in and assign out subprime deals to the team members, get the team members together to let them know the changes and goals we need to set for that day, review emails, calls or verbally finding obsticals to remove so we can get the deals funding. Motivate team memebers to make sure the daly and monthly goals are met. Dealing with esclations from – more... customers, dealership and team members. It is not really the hardest, just the most demanding is if we are not close at the end of the month, the pressure you have to make sure we hit it the monthly goal or come as close as we can and know we did everything we could to get it. I enjoy my team and other team meber. I like the goal setting and the determination we have to ensure are goals are set. – less
Customer Service Representative (Former Employee), Huntersville, NC – December 21, 2012
Cons: managements not showing good work ethics
A typical day at work would be fulfilling my collection duties. Management did not show good ethics and morals within the company. My co-workers were great to work with and we developed meaningful relationships. The hardest part of the job was not knowing one day to the next if you would have a job the next day. The most enjoyable part of my day was – more... helping my customers and interacting with them. – less
Collections Account Representative II (Current Employee), Arlington, TX – May 26, 2012
Pros: great health benefits and room for growth and trainning as needed.
A typical work day is a handling 2000 plus calls per day and has learned to negotiating with customers to bring account current and addition to clearing up accounts. Working well with management and handling any special needs that are required. Working well in a team enviorment and hardest part of the job is handling an irate customer and getting them – more... to calm down and reslove the account. The enjoyable part of my job is getting a win win out the account. Meaning that the customer is happy to have there account resloved and on track and the company has gain the fees that were need to get the account cleared. – less
Do they actually hire you after your three months temp with Randstand? Have you ever seen them let anyone go after the three months?
Job Work/Life Balance
Great place to work long term
Non Collateral Team Leader (Former Employee), Arlington, Texas – May 23, 2012
Pros: great benefits, great pay, great atmosphere
A typical day at work was to go in, great my team members, updated time sheets for absences and tardies. Next would pull reports to update everyone on their objectives. Answer questions the rest of the day and review accounts. I learned different areas in the auto collection field. Management was great for the most part. My last manager lacked time – more... management skills and personal skills. My co workers were the best people in the industry. The hardest part of my job was meeting deadlines and then my work was not looked out til the last minute when i had already sent it way in advance. The most enjoyable part of my job were my peers and team members. The company as a whole was great and i have made many lifetime friends there. – less