Call Centre Representatives - Inbound Sales
Gemma Communications LP - Toronto, ON

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Gemma is currently looking for dynamic individuals to fill several Sales and Customer Care Representatives positions.

Training will commence on February 25, 2013 for TWENTY-THREE days: - Monday to Friday and occasional Saturdays from 8:45am to 5:00pm and full attendance is MANDATORY.

Duties and Responsibilities:

- Convert interested callers into new customers through consultative selling of any and all consumer products that the client offers
- Provide an outstanding customer experience through the delivery of excellent call quality and adherence to business rules and processes
- Utilize computer systems with accuracy and efficiency
- Perform outbound calling activities as directed (in most cases when inbound call volumes are low)

Required Skills/Ideal Candidate:
- Must be available to work from 3:45pm – 12 midnight on rotating shifts. This program operates seven days a week (Monday to Sunday), with 2 days off
- Call centre experience is a MUST
- 1-2 years experience in sales and customer service.
- Detail orientated with a strong ability to learn quickly and multi-task.
- Excellent computer literacy and strong telephone etiquette skills
- Must be able to pass a criminal background check

Pay Structure:
-Compensation will be a combination of a competitive hourly rate of $12.50 per hour plus performance based sales
-No cap on earnings!!!

How to Apply:
By Phone: 416-256-6479
By Fax: 416-840-6404

We are located on the TTC Subway Line (Lawrence West Stop) and offer parking.

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