Process Developer (Former Employee), Hyderabad, AP – December 10, 2013
I loved to walk in every day and send as many surveys I could which helps the organization get known by the consumers when it comes to statistics based on customer service . I was one of the best performer and enjoyed the support I got from my trainers and manager . They give a lot of recognition to the people who perform beyond the required standard – more... so it was always a pleasure being in the limelight of the floor . They changed the whole perception about Customer service that I had . It is not just doing what the customer wants , but to go a step ahead and provide the best solution and ensure the customer doesn't face the same problem by educating them to the best of your ability . – less
Senior Operations Lead (Former Employee), Atlanta, GA – December 3, 2013
Pros: no on call assignments
Cons: medical insurance very expensive
A typical day at the office was managing and monitoring day to day operations to ensure production was meet. I learned how to complete workflow process maps. I enjoyed being apart of management. There was nothing hard about the job. Enjoyed going to work and meeting daily goals.
Collector (Former Employee), Canton, OH – November 25, 2013
Cons: always collecting for some kind of charity.
Logging on to a dialer and calling creditors. Management doors were always open. Co workers were very friendly. The hardest part of the job was having team meetings. I prefer to do my job and go home. The most enjoyable part of my job was smoke breaks and going home.
Risk/Delinquency Analyst (Former Employee), Danbury, CT – November 25, 2013
• Managed Corporate Aircraft and Intermediary portfolio delinquency on pre-30 basis o Headed conference calls with key customers over-seas to insure timely wires, legal documentation and excellent customer service o Reduced Corporate Aircraft portfolio delinquency from $78MM (17%) to $1.1MM (0.24%) o Reconciled 90 Lease Plan delinquent accounts resulting – more... in reduced delinquency by $1MM • Identified troubled accounts to be escalated to the delegation and default process • Evaluated distress accounts to provide restructure solutions based on customer financial information • Coordinated risk analysis, credit write-ups and modification planning. – less
Collections/Litigation (Current Employee), Watford, ENG – November 24, 2013
GE Money is a good place to work. If you are willing to put the work in, then they are willing to do the same. They have a number of management and other courses for their employees to attend to help aid their progression.
The Co-workers are the best part about the job, they make work worth going to.
Customer Service Executive (Former Employee), India Hyderabad – November 12, 2013
As i was in fraud support and retail banking for credit cards my job was intresting in for support where i had Interpol data and FBI data from which we had to investigate and make filtration and assist on credit cards for 100% c sat.
Consumer Solutions Customer Service Representative (Former Employee), Kettering, OH – November 7, 2013
Pros: god health care and benefits
I purposely stayed in the customer service position for two years so that I could learn every aspect of the business and my accounts. I felt if the customer service portion was down, I could go into sales. That is exactly what I did. I earned a spot on the sales team and did very well at first. The pressure to meet their metrics became more and more – more... demanding. I had a 4 minute handle time to assist the customer and sell them an invisible product called debt can. I was ready for something new. This was during the time that the government enforced new banking and credit card laws, demanding more and more from credit card companies. This was a confusing time for the consumer. Regulation Z changed a lot of things. – less
Senior Executive - TL- Customer service (Former Employee), Chennai, Tamil Nadu – November 7, 2013
Pros: good to work place
Had a excellent tenure with GE. As a customer service team leader and mentor for the call centre. Required more of interaction with all the staffs. Process knowledge was the key factor for people to approach me.