GE Capital Employer Reviews

Incorporated supporting IT related issues of GE Employees within Australia (including GE Branch Networks), New Zealand and India.

Serviced over 600+ Inbound calls during the day, in a team of 8-10 Service Desk Analysts.

Along with Inbound calls, supported employee queries over Click-To-Chat (live online assistance) servicing follow up and application – more... related queries of the employees.

Performed Operations Services Analyst responsibilities (in addition to the Service Desk Role), which involved monitoring of Business Critical File Transfers.

Involved corresponding with External Vendors and Senior Incident Management Teams on Urgent/Critical issues.

Followed up on resolution/completion of previously logged issues with employees/vendors.

Updates to the Knowledge Base (scripts).

Working on a rotating roister, shifts could be varying from Business Hours (8:00AM - 5:00PM) or After Hours (5:00PM - 8:00AM).

A busy environment to work in, but with a great team of supportive individuals. An excellent opportunity to learn from work and colleagues.

Management was very supportive and communicative on updates / change in processes.

Equal opportunity to put your hand up and take up a new responsibility. – less

Huge call center where hundreds of calls would come through daily. Fast pace 75% of the time and med. paced the rest of the time. Cow-worker were great to work with and derangement was professional.

Kind of slow during the week and busy on the weekends. Also a great place to work. Huge hotel and hosted a lot of celebrities. My co-workers and I got a long really well.

Terrible place to work. Management is terrible starting at the top. Culture in Billings is horrible, back stabbing and throwing you under the bus at every chance they get. I wouldn't recommend this job to my worse enemy! Stay clear of this place. I can't stress enough how awful this place is! They hire and fire like its nothing. My manager didn't talk – more... to me for 3 weeks! She sat on the cubicle across from me every day, with her back to me, and never acknowledged me. I can't stress enough how awful this place is – less

Productive - ongoing support - friendly work environment. Customer focused.
I enjoyed working at GE, however the travelling time did not work out due to young kids etc.
Ge was a great working environment. GE is is customer service focused in negotaiting relaistic arrangements with each and every customer. Strong support networks, staff are freindly – more... and always there to help when needed. The job I undertook was collections. Exceptional negotation skills, polite and fluent phone manner, honest and able to build a rapport with each customer, gain trust and understanding.
I enjoyed my time there, I decided to end my employment due to my partners time scehdule and our young kids.

It was a tough decision to make, - ending my employment, but family comes first and I am now looking for a job that is flexible, closer to home and as I am studying, I would like a job that starts later in the day, to enable me time with my kids and time at uni. – less

The call load is horrible, there are never enough people......Supervisors spend their time screwing around with each other instead of helping, it is a very flat organization with little room to move up..

everything is perfect
atmosphere is also good
new things get to learn
improved knowledge on how corporate works

As my first position out of university, I started with GE Capital within the 2-year management development program, where I was rotated every 6 months to a new geographic location and new business line. I learned skills to be a manager who could come into any new business, quickly build a strong team dynamic environment, adapt to the new management – more... team and business, and immediately provide value. This unique skill set has served me very well in every new position and company that I have worked within. I have always exemplified and applied those skill sets throughout my career. – less

I handled customer service questions with efficiently and with efficient follow ups. I have learnt to solve complex customer queries with ease. The hardest part of the job was sometimes i faced with irate customers and handling irate customer queries gave me a sense of satisfaction as though iam able to diffuse the situation which was very challenging. – more... The most enjoyable part of the job was it gave a sense of satisfaction that i could make a customer happy just by listening to their needs and demands. I always ensured that the customer felt understood and that they were been taken seriously. – less

There are so many typical days at work as every day is a new day in collection where you need to indulge yourselves with a different person so overall challanging role.Learned a lot of new things, management is good, co-workers are very cooperative as usual.

I have learned the importance of the PIE model, Performance, Image and Exposure. This is a formula for success that I can utilize to further my career and growth at GE. For this reason I strive to be a top performer at every job role, professional, and network whenever possible.

A typical day at work including finding correct accounts numbers so checks could be processed into the correct account, opening and sorting express mail, sending damaged checks back to customers so they could re send their payment, changing exchange rates in the computer systems, and going to group meetings.
I learned how big the finance world is and – more... how credit card payments get paid.
The hardest part of the job was the turn over rate in the building. It was hard to progress due to so many employees staying for 20 plus years. Also, the people who stayed so long made it hard for the company to change.
The best thing about the job was always learning new things, a consent pay check, and all the health benefits. – less

My day generally started at 6:00am to handle the downloads for the office. I worked split shifts so I left between 11:00 and Noon. Returning at 8:00pm to 11:00pm to handle the upload for the collections departments.
Management was a pleasure to work with as well as the co-workers.

Excellent co-workers all within a fun professional atmosphere.

Everyday we compiled sorted and verified the accuracy of data before it was entered. We re-entered data in verification format to detect errors.I learned to stay focused an accurate when doing data entry. Management was great with training. Co-workers were helpful when needed.The hardest part of the job was trying to make sure everything was done by – more... our deadline. I enjoyed working with numbers. It was a easy job done well. – less

GE is a company that strive to perfection, lots of job training.

GE is one of best work places to work with.....it is famous for its culture, integrity and the customer centricity.

Management had their favorites that they would give projects to and would help advance. Quality team do not want to review deals with you to help you improve. Worked every holiday. Stuck with late night schedule and working weekends. Very hard to get out of that department. If management do not want you to move on, they will find ways to keep you in – more... that department. They would recognize employees who do not deserve it. Tied to the phones and if you're away from your desk too long (for example - going to the restroom when it wasn't your scheduled break time), the managers will come looking for you and question what you were doing. They hold you responsible to track 100% of your time. If you forget, they want to write you up. They made me feel like I couldn't make an innocent human error. Senior leadership isn't even aware of our processes.

I was above satisfactory with my reviews and still couldn't get promoted. I had to leave the company in order to move up elsewhere. Too mush micro management and stress for minimal pay. – less

Overall: GE Capital balances the work with good benefits for all employees.
Reason of leaving is: they closed & sold the facility in Macon, Ga

Flexible atmosphere, work life balanced organization. Innovative and adapts new and upcoming trends.