Call Centre Technical Support Supervisor (Former Employee) – Brampton, ON – 4 July 2017
I was a technical support for 2 years and become a supervisor for 8 technical agents. I've learned on how to listen and provide support over the phone while second level support for escalation is just a phone call away.
high volume of work.. feels like you are a small part of big machine, a lot of work, a lot of expectations, a lot of pressure, good place to start your career, but be ready to put a lot of hours to work.
Technical Analyst Level (Former Employee) – Toronto, ON – 17 April 2017
Information technology and business management experience in both the public and private sector with key emphasis on IT services, project management, core business priorities, ITIL foundations, business transformations, productivity, change management, infrastructure management, telecommunications, vendor management and program applications.
Provided service to clients regarding their credit card statement
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Vancouver, BC – 20 September 2016
* A typical day at work- very busy call center depending on the caller. May sometimes received simple calls and other times, somewhat difficult callers.
* What I learned- how to read statements and to how explain their bills to the difficult callers.
*Management- Very Supportive
* Co-Workers- We were all like brothers and sisters. We all helped each other.
*The hardest part of the job- handling with difficult customers who had a hard time understanding their bills. I would be so patient that I would do the best I can to make them understand their invoice. if the call was too long, I would had to escalate the call to either the supervisor or my team lead.
*The most enjoyable part of the job- helping the clients understand their invoice. it would make me feel like I've accomplished my job.
Customer Service Representative (Former Employee) – Edmonton, AB – 17 September 2016
WE were well trained in all aspects of our positions and others as well. I loved that we had events to take part in and always had fun. We also knew that working hard was and opportunity to improve our company rates. Some worked on US accounts while others worked on Canada accounts. We all understood that friendly projections and compititions were always good. We understood that to work hard allowed us to play harder.
My first Job and also the most amazing place to work at
Process Associate / Media Site coordinator (Former Employee) – Hyderabad, Andhra Pradesh – 29 June 2016
I owe it to the management of ALLSTATE - GE Money Servicing for teaching me the work ethics as this was my first job ever. I learnt everything about customer service right here. GE lives up to its name of being one among the fortune 500 companies in the world.
Administrative Assistant/Receptionist (Former Employee) – Edmonton AB – 21 June 2016
Working for GE Capital was very educational experience for me. I enjoyed working with a wonderful group of people, my co-workers and superior bosses where open to training me for the duties I had to preform on a daily bases. We all worked as a team and supported one another when inter acting and needing to complete a work situation co-worker to co-worker.
I did not come to GE Capital with an accounting background, instead I came with an Receptionist / Administration Assistant background and the skills I brought to the Administrator position was skills and training with over 10 years background working in the corporate office setting. My duties were not limited to answering and directing calls, but multi-tasking, providing professionalism and support where needed or requested with courtesy, confidentiality, and integrity,
My co-workers were open to train me the proprietary software programs I would be using to provide precision data entry as it related to volume recognition budget forecast and monthly activities, which were tracked as key performance indicator. Providing different searches Corporate (ensure businesses are registered) or Personal Property Registration (to confirm registration, liens and third party debtors) for shareholders. Provide data entry for account balance details related to a clients account. Multi-tasking photo copying/ scanning and faxing confidential documents and information.
The hardest part of my job was when the software was not working and my laptop was idle for hours at a time and waiting for help desk to fix it and get me up andmore... running to do my work. Sometimes the calls and work load would be slow as any position. However, my boss would allow us to research on google.
The support of my team and having a full-feeling purpose of accomplishment at work when entering critical or researching data correctly. Ones results being of accuracy while multi-tasking is good. The aspects of my job position allowed me to learn data where I had never traveled or had knowledge of, and gain new skills and improve skills, and learn something total new and my superior's where grateful.
Also, GE Capital Solutions embraced team building for our office with events outside the office, where we all had to work as a team to get positive results together cheerfully.less
Individuality was sanctioned and higher management worked on ones strength and helped develop ones weakness, all in a positive harmonious atmosphere. The philosophy, came from the founders. Basically you can work hard, learn hard and play hard together.
Summer bonding activities days, Sugar Cabin lunches, great Christmas parties
Administrative Assistant (Former Employee) – Montreal Qc – 17 April 2015
Worked with a great bunch of employees,no matter what their title was, and it was a well-run, efficient office. There was a special synergy and collaboration/cooperation between employees. Everyone worked towards one goal, being the best they could be in their fields.
A great place to learn in depth about the Fleet Industry
Fuel Card Production Specialist (Former Employee) – Mississauga – 3 February 2014
I was extremely fortunate in that I was able to work with every department within the company. It was a great opportunity to learn the industry inside and out, I was able to assist my co-workers whenever needed. In doing so I gained a valued reputation as a reliable, approachable and knowledgeable co-worker who got the job done with desirable results.
A great group of individuals to work with. Many opportunities to learn and grow
GE was actively looking to sell the fleet department, It created an environment of worry and concern for many, This is the reason that I rated Job Security/Advancement so low, I was very disappointed when the company began lay offs as I truly enjoyed the work, the people and the industry