Chargeback Executive (Former Employee) – gurgaon, india – 30 March 2014
Though the work profile was same...but everyday use to end up with some new experience with new queries, new dificult to handle , challenging customers...even their arrogance, frustrations, rudeness, impatience use to teach me on daily basis that customer is the king...you can win them only through your efficient service. I learned to be patient, empathetic towards others problems, I learned time management. My co workers were excellent, though you can not have same positive chemistry with all, but I believe that is good, because tough people and tough time both comes to teach you what you don't have in you. The hardest part of the job was to take out extra time to learn things related to work. The most enjoyable part of job was to solve and analyse crdit card charge back cases.
everyday there is something to learn. we have a great team. Our management team was great and I always gave 100% of my time and work. The hardest part was when collecting and a customer could be extremely rude but I always managed to resolve the issue without any problems.