Pros: continuous training, place for advancement, selection of my shifts
Cons: the length of the shifts, and punctuality issues of relieving operators
My shifts were rotational and were either 11pm to 11am or 11am to 11pm
The position entailed me and my team to answer calls, respond to alarms, and take reports of any and all occurrences/incidents with TD's ATM machines and bank branches across Canada. These reports were then, to be transmitted, via email to suitable departments, and TD bank officials.
I learned to multitask, meet tight deadlines, utilize different software's, work well under pressure, take complaints, and enhanced my customer service skills.
My favorite part of the day were my night shifts as the most interesting calls came in during the night.
The most enjoyable part of my job, was the enviroment and my co workers.