Pros: monday to friday job with reasonable salary
Cons: long thankless hours, poor corporate atmosphere
Overall the job of Route Manager at G&K Services was fun. You arrive to work for 6:30am, get all of your employees on the road after they all approach you indicating they are short product. (Uniforms, Mats, Linens).... This is where the term "The Supply Company that Cannot Supply" comes from.
Once the employees are off on their routes, depending how you scheduled your day, you would either be on the road or working in your office, unfortunately ALWAYS putting out fires. There's never a day where you can be proactive with this company. Unfortunately they stray far away from their CORE VALUES and the CUSTOMER PROMISE which are posted around the office and warehouse. Customer invoices are touch negatively on what seems to be a quarterly basis. Inventories are increased without their knowledge, annual increases which state 5% on the agreements are only 5% for garments and 10% for all other products they receive (mats, soaps, linens).... Then there's the garment protection packages which should be reviewed with the customers, but instead isn't. All of the above play key factors in customers wanting to quit their accounts with G&K.
The hardest part of the job is trying to make your customers happy and believe in the company that ripped them off for the last 5 years, and then hid behind their auto-renewal clause on their agreements.
I learned that no matter how hard you work, no matter how many hours are put in, and no matter what kind of positive return you bring to the company, at the end of the day you're just a number. It's a corporate environment with no care for employees personal well-being. As a member of management, I seen first hand how employees were treated.
The most enjoyable part of the day.... Meeting with the customers. Getting an understanding for the many businesses out there and all of the interesting contacts you come in touch with.