Team Leader, Risk and Fraud
Permanent position, competitive benefits
Downtown Montreal location
Benefits paid almost in full by the employer
Gym subsidy , RRSP contributions and more
Our client is a pioneer in online payment solutions and R&D development for various online solutions within the online industry , recognized internationally with 700 employees world-wide and, they are presently seeking a Team Leader, Risk and Fraud to join their team.
Reporting to the Risk Manager, the candidate will be responsible for leading the Risk and Fraud Specialists team to conduct fraud detection and investigation by monitoring and investigating merchants’ accounts and transactions. This will include but not be limited to analysis of risk and fraud trends/patterns, merchants’ accounts and transactions, unusual activities and situations. In addition, the candidate will play the role of a subject matter expert in risk and fraud management and will be responsible for coaching and mentoring team members. Lastly, the role will be also responsible for weekly and monthly reporting of key metrics and causes to senior management.
Play a leadership role in fraud detection and investigation: fraud risk management, regulatory investigations, monitoring, preventing and mitigating economic and compliance risk from business customers and related investigative work.
Conduct analysis reports and be responsible for the analysis of risk and fraud trends and patterns, providing insights and suggestions into best methods to manage risk and fraud.
Assist Risk Manager in aligning team objectives, goals and tasks to meet department and corporate expectations.
Assist Risk Manager in assigning, revising and approving previously assigned work to team members.
Assist with mentoring and coaching of team members in relation to business and technical skills.
Participate in hiring and training of new staff.
Ensure the smooth and efficient on-boarding process of new hires by following an established training plan, conducting informal follow-ups and check-ins and setting objectives and goals along with the Risk Manager.
Ensure compliance with governmental, bank, credit card and other payment companies or associations’ rules.
Collaborate with various internal departments to investigate and identify unusual activities and transactions, and escalate them as required.
Assist in setting merchant risk parameters according to merchants’ historical volume and activity.
Research unusual situations and activity by internal means such as: chargeback review, authorization review, and reviewing application information.
Any other duties as required.
Skills and Qualifications
You possess a university degree and relevant certifications are an asset.
Minimum 5 years of relevant experience in fraud control, fraud monitoring and risk management specifically in an online payment processing, e-commerce or banking environment.
Proven staff management or supervisory experience.
Knowledge of financial fraud activities, specifically fraud risk management.
Knowledge of alternative e-commerce payment options.
Experience in the development of risk management strategies.
You demonstrate a flexible and understanding coaching approach and have the ability to instill a sense of team work and spirit.
You demonstrate effective leadership skills and diplomacy when handling difficult and/or delicate situations.
You demonstrate a positive and team-player attitude and have the ability to adapt to a rapidly changing business.
You possess strong organizational, analytical and communication skills as well as great problem solving and time management abilities.
You are highly proficient in MS Office, especially in Excel and have prior experience working with advanced formulas and tools used for more complex analysis