Opening stores from inception, employee engagement, customer engagment, leadership development
General Manager (Former Employee) – Vernon, B.C. , Calgary A.B. – 14 January 2014
Opening stores from inception and creating a customer focused environment to ensure the highest level of satisfaction from the client and the associate alike. Planning and organizing two general staff meetings a day has helped me to become an effective public speaker who is able to use multiple techniques to keep my audience attentive. Running all aspects of the store operation and responsible for sales exceeding 50 million per year has helped me to learn multiple ways to develop leaders and associates alike and help them find the right fit for themselves. The passion I have for my career shows in the results of engagement, profit and development of the people i work with as well as myself.
Largest electronic retailer in North America
Technology is changing along with the way people purchase products.
Technical Analyst (Former Employee) – Brampton, ON – 20 April 2017
Pros Fantastic range and depth of exposure to industries, functional areas, and business issues. Accelerated access to work directly with senior level managers and the "C-suite" much more quickly than via industry path. Cons Very long hours and substantial travel. Organization is results-driven but there's some risk of frustration / disillusionment about being an advisor and not really owning the results. Advice to Management Continue to invest heavily in training and supporting your people. It's what sets the firm apart.
Sales Consultant (Former Employee) – Moncton, NB – 19 April 2017
There was a lot of traffic in terms of customers. It was always high paced and highlly cmpetitive sales environment. This allowed many opportunitis to ubild on sales skills, customer service skills and multitasking skills.
turned into bestbuy, HQ staff nice, store staff it depends, Overall toxic.
Technician (Former Employee) – Calgary, AB – 5 April 2017
HQ insulated from the toxic store level nonsense. Organisation is rule bound. Creativity and independent employees have the spirit beaten out of them through sheer red tape. Zero job security, customers come last, you will be terminated if someone doesnt like you, it doesnt matter how much the customers love you or how good you are at the job.
They terminate or lay off the most qualified, most experienced techs and salesmen every so often, usually because of politics or staff start asking too many questions or trying to challenge stupidity.
Product Expert (Former Employee) – Mississauga, ON – 2 April 2017
Future Shop was self driven sales job. They had preset employee standards, which gave all associates direction and a development pathway. I throughout the years learned/developed my sales and customer service skills. Also I learned to evaluate, customers, associate preformance, overall department and sales analysis.
Future Shop began with an exceptional "can do" company culture. The level of product, product and overall sales knowledge I gain was very humbling. Everyday the learning library I acquired increased. This was a major driving force in my career there.
Home Theater Sales (Former Employee) – London, ON – 28 March 2017
After spending your time working with clients that are eager to learn about the latest and greatest technology and exceeding their sales targets, you'll find at the end of the day that Future Shop did not really want to reward you.
Merchandiser (Former Employee) – Markham, ON – 12 March 2017
My manager and coworkers were easy going and entertaining at times. It was a fun environment for what it is. During night shift hours we could listen to our own music and during day shifts we were appreciated by our sales team with assisting them in closing sales by going above and beyond to provide the product the customer requested.
Home Theater Product Expert (Former Employee) – Kelowna, BC – 6 March 2017
Future Shop had an excellent work culture. From up-to-date courses on the newest technologies we learned about the newest products specific to our departments. The commissions were fair, but hard to attain. In order to draw commission, each employee had to upsell customers with warranties, services, and accessories. It was a shame that when Best Buy bought out Future Shop the changes that were made ended up with Future Shop closing it's doors forever.
excellent team building and employee satisfaction focus