As a technician, having first hand, hands on experience with new consumer technology was like Christmas came early (on a regular basis). That was the experience at Future Shop, especially after CES.
Future Shop sharpened my technical knowledge, diagnosing, troubleshooting, maintenance and repair of computer systems and peripheral devices .We were faced with new and ever so weird issues all the time. Some not so technical while others were. The amalgamation of different people and personalities from the tech savvy to tech inept, from the rich to the poor, from the nice to the not so nice customers, helped to hone and strengthen my consumer service skills.