I was fired from the company after having been there a little over a year. In retrospect it wasn't a role I excelled at but I really enjoyed the energy and people I worked with until I mentally checked out after about 8 months.
A typical workday is spent in excel and e-mail with some powerpoint. The emphasis on client servicing means that there is a strict deliverables schedule which has you generating the same documents daily, weekly, monthly with only minor updates.
All your time will be spent on billable hours to ensure that these documents are free of formatting and programming errors before having them processed. Errors are rampant on both company and client produced databases and you will have to resolve corrupted numbers, formula errors, columns that auto apply specific formatting etc.
Excel templates do exist but are frequently manipulated to accommodate new metrics and data quirks that can't be resolved company/client side.
The management structure was peculiar; the business is growing while suffering from high turnover. At the time of my dismissal I had the most seniority of the 4 account coordinators as 1 had been promoted and 3-4 had either quit or been let go. As well, to adjust to a departing director, 3 directors were hired/promoted. An equal amount of coordinators to managers to directors felt top heavy and micromanaged, especially in an open office.
The workplace culture was fun to be in. It felt like everyone was working hard and doing their best to resolve a new and unforseen problems while trying to make deadlines. It felt good to share in the struggle of clients changing priorities, impossibly tedious databases.
It frequently meant being asked to deliver above capacity and to "just get it done" which eventually took its toll on me. My quality fell and I became despondent. The departing director went to great effort to support me as best she could and facilitated conversation between my manager and I.
The hardest part of the job was trying to stay motivated and positive about my role and tasks. The amount of sheer repetition wouldn't have been so tiresome had there been an effort to develop tools that worked. By the time the director left my manager had assumed a director role and we'd have weekly meetings where we'd dissect my performance issues. I would also have to write daily check-ins about all my tasks which I think went mostly unread. Up to the moment I was fired it may have been 2-3 months since we had spoken. By that time I knew it wasn't going anywhere, I had completely stopped caring by February or March and I'm sure it had a negative impact on the team.
I appreciate the way they handled my dismissal and for keeping me on so long, I would have probably fired me sooner.