Web Content Manager
Free The Children - Toronto, ON

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Are you a self-motivated and driven professional, who is web-savvy with strong people and project management skills?

Free The Children empowers youth to fulfill their potential to be agents of change. Through our organization's unique youth-driven approach, more than one million young people have been involved in our innovative programs in more than 45 countries. Founded by international child rights activist Craig Kielburger, Free The Children has an established track-record of success, with three nominations for the Nobel Peace Prize and partnerships with the United Nations, and Oprah's Angel Network. In 2011 Free The Children, was awarded Canada’s Top Employer for Young People for our amazing opportunities for young employees!

Free The Children seeks a driven and experienced Web Content Manager with at least one to two years of web project management and web content development experience. The candidate should have exceptional project management skills to manage, maintain and improve organizational websites, user experiences and online content. The content manager will work closely with technical, business development, marketing members, as well as senior Directors in our organization, so strong communication skills are needed. He/she will have experience with writing and designing for web and have a keen eye for user experience.

Our work environment appeals to self-directed, flexible team players who have great interpersonal skills, learn quickly, and relish the opportunity to develop and execute retention strategies to promote long-term youth engagement.

The position is based out of Free The Children’s International office in Toronto (233 Carlton Street). A minimum two-year commitment is expected. Salary is to be negotiated. There is a six (6) month probationary period, upon reaching the three (3) month period, all staff members are offered a health plan including dental and Employee Assistant Program.

While resumes are important, we want to know what makes you a great fit for our team and culture. We will consider resumes on a rolling basis and would like the right person to join us as soon as possible.

Responsibilities:

  • People management

o Along with the Technical Web Manager, co-manage a team of 6-8 web developers.
o Effectively and clearly delegate work to the web team and oversee work flow, prioritization, process and progress.
o Accomplish work requirements by orienting, training, assigning, scheduling, and coaching employees; following production, productivity, quality and customer service standards.

  • Quality control on websites

o Stay current with technology and best practices in order to identify if internal web solutions are timely, on-trend and industry-accepted.
o Ensure quality of all components of the websites including written content, design, information architecture and more.
o Own the quality of the websites (www.freethechildren.com, www.weday.com and www.metowe.com) over the long-term, including developing growth and continuous improvement strategies for website usability, performance and design.
o Perform routine maintenance audits of website content, online forms, images, layout, and more through the use of a content management system.
o Responsible for ensuring all organizational websites are SEO-compliant.
o Oversee and coordinate all web updates, errors and projects- from small typos to large website redesigns.

  • Project management of all web projects

o Involved in all stages of web projects—from conceptual development to execution.
o Responsible for wire framing, scoping and executing on all web projects.
o Provide direction, leadership, and coordination on web projects.
o Set and continually manage project expectations with team members and other stakeholders.
o Delegate to and liaise with writing team, design team on web content.
o Coordinate creative feedback and approvals from various stakeholders.
o Maintain prompt and thorough email correspondence with internal and external project stakeholders, as well as project documentation (timelines, project plan, etc.).
o Be a main point of contact for special projects for increases in traffic such as television airings, special campaigns which occur outside of regular hours.

  • Digital marketing

o Coordinate, plan and oversee the execution of digital marketing campaigns (email blasts, newsletters, etc.).
o Gather, interpret and report on analytics and outcomes of email blast campaigns.

  • Analytics and reporting

o Regularly gather, interpret and reports on web analytics.
o Spot trends in digital marketing and putting forward recommendations based on them.

Reporting and Relationships:

  • Reporting to the Associate Directors, Creative and Communication.
  • A member of the 12-person Creative and Communications Management team.

Skills and Qualifications:

  • Must have experience managing web projects, ideally in an agency environment.
  • Degree in web management, communications, marketing, project management or relevant field.
  • Web savvy with strong familiarity with usability principles, as well as web standards and information architecture.
  • Exposure to mobile applications and social media platforms.
  • Is able to command authority naturally.
  • Must be highly organized and able to develop and maintain organizational systems and processes.
  • Displays good judgment, with an ability to identify risks and manage expectations.
  • Possesses strong writing and communication skills, with an eye for good content (both written and design). Experience with writing and designing for web is a must.
  • Detail-oriented and highly meticulous.
  • Independent and self-driven.
  • Experience with people management is a strong asset.
  • Experience working in Wordpress is a strong asset.

What makes Free The Children unique…

A Top Employer for Young People, Free The Children is filled with passionate, driven, hardworking, entrepreneurial, shameless idealists, this means we work late, set high goals and exceed them, and then push hard the following year to beat and exceed last year’s goals of empowering youth to change the world.

If you are looking for a predictable 9-5 work environment, this won’t be the right fit.

If you are inspired and excited by collaboration, making friendships with the most incredible people, unique additional responsibilities like working on our We Days and your personal values align with our core values, we would love to hear from you.

Free The Children sincerely thanks all those who apply, however only those considered for an interview will be contacted.


Indeed - 19 months ago - save job - block
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