Technical Web Manager
Free The Children - Toronto, ON

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Are you a self-motivated and driven developer, who is highly technical with strong people and process management skills?

Free The Children empowers youth to fulfill their potential to be agents of change. Through our organization's unique youth-driven approach, more than one million young people have been involved in our innovative programs in more than 45 countries. Founded by international child rights activist Craig Kielburger, Free The Children has an established track-record of success, with three nominations for the Nobel Peace Prize and partnerships with the United Nations, and Oprah's Angel Network. In 2011 Free The Children, was awarded Canada’s Top Employer for Young People for our amazing opportunities for young employees!

Free The Children seeks a driven and experienced Technical Web Manager with at least one to four years of web development experience. The candidate should have exceptional project management and programming skills to manage, maintain and improve organizational websites, internal websites and various internal systems. The technical manager will work closely with technical, business development, and marketing members of our organization, so strong communication skills are needed. He/she will have experience in some of our technical programs including salesforce.com, Act-On, Git, Shopify, Vend, Litmus, and more.

Our work environment appeals to self-directed, flexible team players who have great interpersonal skills, learn quickly, and relish the opportunity to develop and execute retention strategies to promote long-term youth engagement.

The position is based out of Free The Children’s International office in Toronto (233 Carlton Street). A minimum two-year commitment is expected. Salary is to be negotiated. There is a six (6) month probationary period, upon reaching the three (3) month period, all staff members are offered a health plan including dental and Employee Assistant Program.

While resumes are important, we want to know what makes you a great fit for our team and culture. We will consider resumes on a rolling basis and would like the right person to join us as soon as possible.

Responsibilities:

  • People management

o Along with the Web Content Manager, co-manage a team of 6-8 web developers.
o Effectively and clearly delegate work to the web team and oversee work flow, process and progress.
o Accomplish work requirements by orienting, training, assigning, scheduling, and coaching employees; following production, productivity, quality and customer service standards.

  • Quality control on all platforms

o Stay current with technology and best practices in order to identify if internal web solutions are timely, on-trend and industry-accepted.
o Ensure quality of all components of the websites, databases, CRM, e-commerce systems
o Own the performance and upkeep of websites and all web properties, including scaling, load testing, performance optimizing, and uptime.
o Perform routine maintenance audits of websites, online forms, salesforce.com processes, email templates and blasts, nurture flows, data integrity and security across all platforms
o Stay on top of security issues and updates to all platforms for vulnerabilities, holes in security, and areas of vulnerability.
o Be the main point of contact for special projects requiring load management for increases in traffic such as television airings, special campaigns which occur outside of regular hours.
o Ensure the web development team adheres to strict process including coding practices, process guidelines, logging procedures and methodologies.
o Advise of improvements to any areas of quality control including staffing, skill sets, process or programs

  • Project management of all internal projects and web assets

o Involved in all stages of web projects—from conceptual development to execution.
o Responsible for wireframing, scoping and executing on all web projects.
o Provide direction, leadership, and coordination on web projects.
o Set and continually manage project expectations with team members and other stakeholders.
o Delegate to and liaise with web developers and project stakeholders on a daily basis.
o Coordinate approvals from various stakeholders.
o Maintain prompt and thorough email correspondence with internal and external project stakeholders, as well as project documentation (timelines, project plan, etc.).

  • Cost Effectiveness

o Ensure all paid and non-paid web entities are being used and removal of redundant or underutilized systems and programs.
o Ensure all current platforms and programs are being utilized in an efficient and cost effective way.

  • Analytics and reporting

o Regularly analyze, interpret and report on usage of web platforms.
o Spot trends in usage and advise of strategy to move forward and allocate hardware resources.

Reporting and Relationships:

  • Reporting to the Associate Directors, Creative Communications and Director, Information Technology
  • A member of the 12-person Creative and Communications Management team, as well as the Information Technology team.

Skills and Qualifications:

  • Must have experience managing web projects, ideally in an agency environment.
  • Certificate or Degree in web development, computer science or related field or experience
  • Strong research skills, knowledge of emerging technologies, social media
  • Must be highly organized and able to develop and maintain organizational systems and processes.
  • Displays good judgment, with an ability to identify risks and manage expectations.
  • Strong knowledge of cross browser optimization including responsive and mobile design.
  • Experience of several API interfaces such as paypal, Google analytics, e-commerce.
  • Detail-oriented and highly meticulous.
  • Independent and self-driven.
  • Experience with people management is a strong asset.
  • Working towards Agile development certificate

Languages:

  • PHP, MySQL, JavaScript, jQuery, CSS, HTML5

Programs:

  • Dreamweaver, FTP, Wordpress, Drupal, GitHub, Amazon Web Services, Litmus, Act-On, salesforce.com

What makes Free The Children unique…

A Top Employer for Young People, Free The Children is filled with passionate, driven, hardworking, entrepreneurial, shameless idealists, this means we work late, set high goals and exceed them, and then push hard the following year to beat and exceed last year’s goals of empowering youth to change the world.

If you are looking for a predictable 9-5 work environment, this won’t be the right fit.

If you are inspired and excited by collaboration, making friendships with the most incredible people, unique additional responsibilities like working on our We Days and your personal values align with our core values, we would love to hear from you.

Free The Children sincerely thanks all those who apply, however only those considered for an interview will be contacted.


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