Client Coordinator – International Freight
Fraser Direct - London, ON

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Fraser Direct Logistics in London Ontario is an enhanced third party Supply Chain Management company. Our team of professionals cares for customers in a variety of industries with complex supply chain requirements. Through consulting projects, daily operations, and continuous improvement initiatives, we provide a level of service and knowledge that is unparalleled. We seek a Client Coordinator – International Freight to join our team:


  • Support external and internal customers with ocean/air service and rate information or analysis.
  • Process orders, source suppliers, negotiate rates, and produce related necessary documentation.
  • Ensure on-time pick-up of shipments, monitor and trace to ensure successful, on-time delivery.
  • Assist in design and maintain customer and internal reports KPI.
  • Liaise with client purchasing department and provide inventory reporting support.
  • Participate in the company Quality Management System, identifying and implementing improvements in processes, procedures, and technologies.
  • Ensure satisfactory supplier qualification documentation for company and customer risk prevention.
  • Ensure corporate guidelines are adhered to relative to pricing.
  • Promote the sale of company services to existing and potential clients.
  • Act in the capacity of Operations team member, cross training and covering other accounts and duties as required.
  • Participate in after-hours rotating on call coverage.


  • Post-secondary education combined with 3 years’ experience in a similar role.
  • Intermediate to advanced skills in the use of Microsoft Products. Experience with TMS, MRP or other related supply chain software an asset.
  • Experience specific to Ocean and Air Import/Export particulars including INCO terms, documentation, insurance, customs, and costing is a must.
  • Understanding of all transportation modes including ocean, air, over the road and intermodal.
  • Creative logistics design capabilities to address unique customer requirements, ensuring best-fit service and cost effective solutions at all times
  • Effective negotiation, problem solving and diplomacy skills.
  • Speed and accuracy is essential in all transactions. Attention to detail is a must.

Self-motivated and able to prioritize and multitask.

  • CIFFA, CCS, CITT, PLog, or other industry related designations an asset.

We thank all applicants for their interest, however only applicants shortlisted for an interview will be contacted.