Operation Service Representative (Former Employee) – Victoria, BC – 19 April 2017
Working at FortisBC was a great experience. Very tough process of getting hired on, but would recommend the company to anyone seeking a career in the field of Natural Gas. A typical day at work involves coming in and greeting all the coworkers and management. Also getting the systems open so you can get all software up and running before the beginning of the day. Lots of vigorous work in terms of data entry, but nonetheless very mentally focused work. Hardest part of the job is the unpredictability of your superiors, but overall great company.
Vacation time off, wage/salary, good work environment
Great work environment and management. A place to professionally grow and develop with.
Office Services Representative 2 (Former Employee) – Langley, BC – 7 December 2015
Worked here for 2.5 years in a supportive and learning environment. Both management and co-workers were awesome and supportive. The hardest part of the job was being laid off and the most enjoyable part of the job was interacting with colleagues and learning new things. Only downside is that they were re-organizing and streamlining procedures to work in a more efficient manner to not duplicate services, so staff were laid off.
Team Building Activities
Job Security - Hired on contract so the job was not secure
Senior Manager, Contact Centre (Former Employee) – Burnaby BC – 2 February 2015
Many good opportunities within the company. Excellent people to work with. Unfortunate budget restrictions. While I was with Fortis I had many challenging roles and I found it to be a very pleasant experience.
CSR - 24 Hrs. Emergency Team (Current Employee) – Vancouver, BC – 18 April 2014
• Provide a high level of customer service and satisfaction through effective call handling. • Respond to emergency calls, provide and obtain information in accordance with established emergency procedures – Initiate work order for immediate action/dispatch. • Utilize multiple software/applications such as SAP, Microsoft Outlook to fulfill customer requests e.g. duplicate statements, reference letters, billing history, meter read schedule. • Handle FortisBC Customer Service’s general inbox with customer’s inquiries and requests. • Provide support to marketing initiatives via email and perform data entry on rebates and credits. • Process refunds, credit balance write offs in SAP, Provide administrative support and perform billing related activities. • Process Pre-Authorized Payment Plan forms for withdrawal on customers bank accounts. • Excellent interpersonal communication skills.
Customer Service Representative (Former Employee) – prince george – 26 March 2014
I answered the phone all day and helped people set up accounts and answer their questions. That part of the job was good but it was not a good place for someone with a family. There is no tolerance for missed days
Used to be great but not a employer of choice anymore.
Maintenance (Former Employee) – Okanagan – 8 November 2013
Fortis BC locked out their employees and refused to negotiate a contract with them. Middle managers openly degrade their employees. If the public only knew how much they have ripped them off. They used to be a great company to work for but that is not the case anymore.
Senior Customer Service Representative (Current Employee) – Burnaby, BC – 15 September 2012
FortisBC is a very good company that you can hone your skills and talent. Its a company to consider for personal and professional growth as management will help you to the best of their ability to achieve your goals. FortisBC promotes fair and light working atmosphere and its prevalent on the results each and every employee put out.
Knowledge and Learning Facilitator (Current Employee) – Burnaby BC – 2 June 2012
Everyday is different, various projects on the go and fast pace environment. Learned a lot about the utility industry. My manager is great and has been very supportive on development of this role. Our team is a fantastic team to work for, everyone is very open, helpful and couldn't ask for a better team.