FortisBC Employee Reviews

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Excellent
Co-op Student - Standards (Former Employee) –  Kelowna, BC21 October 2017
Flexible start and finish times
Lots of opportunity for self directed work
Management was accessible to all levels of staff
Lots of free lunches
Lunch-and-learn sessions we excellent educational opprtunities
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Efficient, family cultured work environment
Operation Service Representative (Former Employee) –  Victoria, BC19 April 2017
Working at FortisBC was a great experience. Very tough process of getting hired on, but would recommend the company to anyone seeking a career in the field of Natural Gas. A typical day at work involves coming in and greeting all the coworkers and management. Also getting the systems open so you can get all software up and running before the beginning of the day. Lots of vigorous work in terms of data entry, but nonetheless very mentally focused work. Hardest part of the job is the unpredictability of your superiors, but overall great company.
Pros
Vacation time off, wage/salary, good work environment
Cons
Lack of communication at times
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great place to work
Customer Service Rep (Former Employee) –  Prince George, BC15 February 2017
Working for fortis was a great place to work, They trained you well and also they took the time to make sure if you needed help they would help you, it was a great place
Pros
Someone always there to help you
Cons
none
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Decent place
Customer Service (Current Employee) –  Burnaby, BC3 November 2016
Decent salary and co-workers, but extremely mismanaged with a lack of direction. No opportunities and multiple unions which make it hard to move around.
Pros
Co workers
Cons
Egos
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Needs to be employee evaluated
Customer Service Representative (Current Employee) –  Vancouver, BC7 June 2016
answering phones all day, and being micromanage.
management has trust issues
lifebalance is not good, but they say they pride them selves in it.
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Great work environment and management. A place to professionally grow and develop with.
Office Services Representative 2 (Former Employee) –  Langley, BC7 December 2015
Worked here for 2.5 years in a supportive and learning environment. Both management and co-workers were awesome and supportive. The hardest part of the job was being laid off and the most enjoyable part of the job was interacting with colleagues and learning new things. Only downside is that they were re-organizing and streamlining procedures to work in a more efficient manner to not duplicate services, so staff were laid off.
Pros
Team Building Activities
Cons
Job Security - Hired on contract so the job was not secure
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Excellent Company
Senior Manager, Contact Centre (Former Employee) –  Burnaby BC2 February 2015
Many good opportunities within the company. Excellent people to work with. Unfortunate budget restrictions. While I was with Fortis I had many challenging roles and I found it to be a very pleasant experience.
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Team Oriented, Corporate environment
Customer Service Representative (Current Employee) –  Burnaby14 November 2014
Great training and management, limited opportunities for growth.
Cons
Terrible hours
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Changing Environment
Manager (Current Employee) –  Surrey, BC26 August 2014
Over time, the company has increasingly been operating pretty lean. All aspects (work/life balance, salary increases, job security, etc) have been suffering.
Pros
5 weeks vacation
Cons
So much work that you have a very difficult time using that vacation
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Not Aplicable
CSR - 24 Hrs. Emergency Team (Current Employee) –  Vancouver, BC18 April 2014
• Provide a high level of customer service and satisfaction through effective call handling.
• Respond to emergency calls, provide and obtain information in accordance with established emergency procedures – Initiate work order for immediate action/dispatch.
• Utilize multiple software/applications such as SAP, Microsoft Outlook to fulfill customer requests e.g. duplicate statements, reference letters, billing history, meter read schedule.
• Handle FortisBC Customer Service’s general inbox with customer’s inquiries and requests.
• Provide support to marketing initiatives via email and perform data entry on rebates and credits.
• Process refunds, credit balance write offs in SAP, Provide administrative support and perform billing related activities.
• Process Pre-Authorized Payment Plan forms for withdrawal on customers bank accounts.
• Excellent interpersonal communication skills.
Pros
Good Work enverolment
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Csr
Customer Service Representative (Former Employee) –  prince george26 March 2014
I answered the phone all day and helped people set up accounts and answer their questions. That part of the job was good but it was not a good place for someone with a family. There is no tolerance for missed days
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Operational support specialist in HR, Safety and Training
HR Advisor, Training Mgr. (Former Employee) –  Kelowna, BC16 February 2014
The best part of working with Fortis was my interaction with my field and operations team. I supported them with all the safety, compliance and regulated training programs along with daily HR coach/counsel for industrial relations and performance management.

The down to earth tradesmen of this gas and electric utility industry made my day real, original and helped keep me grounded in the core business.

I thrived on the ability to make a positive difference as I supported my leadership team at Fortis.
Pros
Changing environment with lots of opportunities for creative and autonomous work.
Cons
As the company grew, it sometimes became difficult to stay connected with all the leadership regularly.
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Used to be great but not a employer of choice anymore.
Maintenance (Former Employee) –  Okanagan8 November 2013
Fortis BC locked out their employees and refused to negotiate a contract with them. Middle managers openly degrade their employees. If the public only knew how much they have ripped them off. They used to be a great company to work for but that is not the case anymore.
Pros
Excellent People in the Field
Cons
Upper managment do not care about their employees
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Productive and diversified functons
Energy Technology Specialist (Former Employee) –  Surrey, BC3 April 2013
Research new and existing biogas upgrading technologies
Manage current and upcoming projects
Management always ready to listen to and adopt new ideas
Great working environment
Pros
diversified functions, never boring
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Productive and competitive work environment.
Senior Customer Service Representative (Current Employee) –  Burnaby, BC15 September 2012
FortisBC is a very good company that you can hone your skills and talent. Its a company to consider for personal and professional growth as management will help you to the best of their ability to achieve your goals.
FortisBC promotes fair and light working atmosphere and its prevalent on the results each and every employee put out.
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Advance technology and great location
Knowledge and Learning Facilitator (Current Employee) –  Burnaby BC2 June 2012
Everyday is different, various projects on the go and fast pace environment.
Learned a lot about the utility industry.
My manager is great and has been very supportive on development of this role. Our team is a fantastic team to work for, everyone is very open, helpful and couldn't ask for a better team.
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Overall rating

3.8
Based on 17 reviews
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Ratings by category

Work/Life Balance
3.4
Salary/Benefits
3.9
Job Security/Advancement
3.4
Management
3.5
Culture
3.5