FortisBC Employee Reviews in Canada

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Great work environment and management. A place to professionally grow and develop with.
Office Services Representative 2 (Former Employee) –  Langley, BCDecember 7, 2015
Worked here for 2.5 years in a supportive and learning environment. Both management and co-workers were awesome and supportive. The hardest part of the job was being laid off and the most enjoyable part of the job was interacting with colleagues and learning new things. Only downside is that they were re-organizing and streamlining procedures to work in a more efficient manner to not duplicate services, so staff were laid off.
Pros
Team Building Activities
Cons
Job Security - Hired on contract so the job was not secure
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Team Oriented, Corporate environment
Customer Service Representative (Current Employee) –  BurnabyNovember 14, 2014
Great training and management, limited opportunities for growth.
Cons
terrible hours
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Changing Environment
Manager (Current Employee) –  Surrey, BCAugust 26, 2014
Over time, the company has increasingly been operating pretty lean. All aspects (work/life balance, salary increases, job security, etc) have been suffering.
Pros
5 weeks vacation
Cons
so much work that you have a very difficult time using that vacation
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Not Aplicable
CSR - 24 Hrs. Emergency Team (Current Employee) –  Vancouver, BCApril 18, 2014
• Provide a high level of customer service and satisfaction through effective call handling.
• Respond to emergency calls, provide and obtain information in accordance with established emergency procedures – Initiate work order for immediate action/dispatch.
• Utilize multiple software/applications such as SAP, Microsoft Outlook to fulfill customer requests e.g. duplicate statements, reference letters, billing history, meter read schedule.
• Handle FortisBC Customer Service’s general inbox with customer’s inquiries and requests.
• Provide support to marketing initiatives via email and perform data entry on rebates and credits.
• Process refunds, credit balance write offs in SAP, Provide administrative support and perform billing related activities.
• Process Pre-Authorized Payment Plan forms for withdrawal on customers bank accounts.
• Excellent interpersonal communication skills.
Pros
good work enverolment
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CSR
Customer Service Representative (Former Employee) –  prince georgeMarch 26, 2014
I answered the phone all day and helped people set up accounts and answer their questions. That part of the job was good but it was not a good place for someone with a family. There is no tolerance for missed days
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Used to be great but not a employer of choice anymore.
Maintenance (Former Employee) –  OkanaganNovember 8, 2013
Fortis BC locked out their employees and refused to negotiate a contract with them. Middle managers openly degrade their employees. If the public only knew how much they have ripped them off. They used to be a great company to work for but that is not the case anymore.
Pros
excellent people in the field
Cons
upper managment do not care about their employees
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Productive and diversified functons
Energy Technology Specialist (Former Employee) –  Surrey, BCApril 3, 2013
Research new and existing biogas upgrading technologies
Manage current and upcoming projects
Management always ready to listen to and adopt new ideas
Great working environment
Pros
diversified functions, never boring
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Productive and competitive work environment.
Senior Customer Service Representative (Current Employee) –  Burnaby, BCSeptember 15, 2012
FortisBC is a very good company that you can hone your skills and talent. Its a company to consider for personal and professional growth as management will help you to the best of their ability to achieve your goals.
FortisBC promotes fair and light working atmosphere and its prevalent on the results each and every employee put out.
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Advance technology and great location
Knowledge and Learning Facilitator (Current Employee) –  Burnaby BCJune 2, 2012
Everyday is different, various projects on the go and fast pace environment.
Learned a lot about the utility industry.
My manager is great and has been very supportive on development of this role. Our team is a fantastic team to work for, everyone is very open, helpful and couldn't ask for a better team.
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Overall rating

3.7
Based on 10 reviews
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