Forever 21 Employer Reviews

Forever 21 is great from the outside, but is hectic and extremley unorganized in the back. Workers never have consistent hours.

A typical day at work for the company Forever 21 is balancing your work time between customer servicing, keeping the store recovered and shoppable for each customer, and pushing out go backs from the fitting rooms for other shoppers to consider. Working in a popular retail store I think one of the biggest lessons you learn is how to deal with different – more... customer situations and how to approach a customer without offending or making them feel uncomfortable in the environment. The management team at this this store is very helpful, organized, and each do a huge part in making our store run smoothly. My coworkers are just the same. Our management has done a great job at hiring people who are hard workers and learn very quickly. Without them our store would not run as smoothly and I couldnt say enough good things about our Forever 21 team. The hardest part of the job I would say is reminding yourself not to stress when the store gets too busy and things start getting overwhelming. The most enjoyable part of the job is helping customers find an outfit that makes them feel good about themselves. Its rewarding to help someone who has had a long day or who doesnt feel good enough in there own clothes. Finding something they are comfortable in, that looks great and is afforable is probably the highlight of the job. – less

Working at forever 21 is good. You learn to work with people. The co-workers are great.

Working at Forever 21 is not as bad as most of these people are making it seem. It has its advantages but it also has its disadvantages. The cool things about this job are the atmosphere. I get to be surrounded by all different styles, and it's really expanded my wardrobe due to the cheap prices. I get to see the new merchandise right when it's pulled – more... out of the box and put on a rack. I have an amazing boss who is so accommodating. She's pretty fair with hour distribution among the sales associates, we're all within a few hours of each other. If we request days off, she's really great about giving us them off. A lot of our employees are students or have second jobs and she's awesome about working around our other schedules. I also love all the girls I work with, we've become friends and even hang out outside of work often. The downfalls of working at Forever 21 are.... well abundant. The company doesn't provide us with the tools to keep our store looking amazing. Other stores have crews who clean their stores often, jet pack vacuums, and other varies tools. We have loose tiles that the company has taken forever to fix, we have dirty curtains in the fitting rooms, tons of dust all over the store and so on. The store is so packed that it's cluttered and looks a hot mess. The discount is 10%, that's barely anything! Overall though, I like working at Forever 21. – less

meet new people everyday
how to use the cashier
co-workers were nice
great enviroment

Working here sincerely made me happy every single day! I got to do what I loved and work with those with a positive attitude!

a typical day at work is very stressful. managers don't communicate with one another well so associates have to take it upon there selves to find out what they are doing, i have learned a lot within my year, such as counting money more efficiently and better customer service. the most enjoyable part of the job is being able to talk with customers, find – more... out where they are from, and its interesting to see what styles fit different regions in the world. – less

You always want to strive to be a good employee. You have to be consistent and remind your managers constantly about stuff. You can't be a push over but be rough around the edges so you can get things done. Customer servicing is really serious here. Advancement is hard to get if you're not a suck up.

my typical day at work is like the everyday. i wake up get ready to go to work. when i get to work i start putting things in order and smiling for the customers to enter to buy some things and my co-workers are like family we talk, share things with each others. i enjoy everything during my job

some days can be stressing especially in busy days, I did learn a lot such as visual merchandising and using a different cash register, management usually works with and can be flexible.

When I first began at Forever it was a small store, the bottom level being under remodeling. Business was slow but fun, and it was a very easy environment to learn the skills in. Once the remodel was done on the bottom, we all moved down there and the store was slightly bigger but the top was now being remodeled. Business picked up a lot and I started – more... getting very fast-paced experience both on the cash register and the sales floor. It was a fun and friendly environment with great coworkers and there was always something to do. After the top floor opened, my management changed and communication sort of fell apart and I didn't enjoy myself at work anymore. That is when I decided to leave. The hardest part of the job was the manual labor such as floorset changes and unloading semis and constructing shelves and displays for the brand new remodeled store, but I still enjoyed that because it got me in nice shape. The most enjoyable part of the job was the customers and co-workers who made my days worthwhile. – less

- customer service, replenishing clothes, cashiering.
- communication is very important
- co-workers usually fun
- dealing with time and payroll
- only 10% discount

Management is not up to par.Company would make a lot more money if management would take care of the employees. Employees are somewhat lazy, and down because of the way they are treated. There is a lack of a sense of meaning and direction with a lot of the employees.
The most enjoyable part of the job is when customers actually thank you for the work – more... that you do.
The hardest part of the job is when the managers do things that are not allowed, but will bust a sales associate for doing the same thing. The work place has a lot of unnecessary stress. – less

Forever 21 does not care about there employee's at all. One week you'll have 30 hours the next week you'll have 3. The managing is a joke, they clearly play favorites when it come to promotions and forcing work upon others. Some nights you stay til 2-3 am just putting back clothes when the "favorites" and management sit around talking. They'll make – more... false promises to you and not think twice. The employee discount is a joke of 10% and the clothes are of the cheapest material made by slave driven children. The customers that come in are rude and disrespectful, there were times we had to pick up used tampons or pads in the fitting room. Definitely NOT worth minnimun wage. – less

It is a good store to work at if you are a college or High School Student.

I helped open th Davis store

It is a very easy job, you just go do your job and leave.

At first everyone got lots of hours then all of a sudden we would show up and they would send everyone home except 3 people. Or you would be scheduled for 8 hours and only work 2. Very inconvient.

Good – more... part is you are never bored always something to do.

If you work a full day, you get one 10 min break, you couldnt leave the store during that time. And you get one 30 min break;you can leave the store at that time.

You dont have to wear their clothes; you can dress how you like just shoes had restrictions.

The clothes were cute but the employee benifite made the company look greedy.

We had like 5 managers, for the most part they were all nice and fun. And if you didn't like one, it doesnt matter because there were 5 others. – less

A typical shift started with everyone during that shift to meet and discuss the goals and tasks set for the day and then I'd assign associates to zones. I meet and communicate with managers about the sales floor and our goals. Throughout the shift I'd check up on associates to ensure they are effective on sales floor, help out in each zone to maintain – more... sales floor, cashier, and help with customer service. The hardest part of the job would be having to deal with a unlikeable return policy. The most enjoyable part of the job was the fashion and fun environment. – less

A typical day here was extremely busy. Working here I learned time management as well as leadership skills. The management here was inconsistent at times but helpful when needed.Most of my co-workers became some of my best friends due to the friendly environment. The hardest part of the job was the customers and keeping them happy. The most enjoyable – more... part of the job was interacting with my co-workers as well as regular customers. – less

Working at Forever 21 was a great privilege because I came to a place where the culture was relaxing, fun and everyone was friendly while remaining focus on customer satisfication. The retail store was located at the very center of tourist attractions at Times Square, New York City. It made this a busy and lively place to work where we were consistently – more... working and helping customers. Each day was filled with something new to learn and contribute. For example, every season we got together to contribute ideas on changing the store themes that attract customers and keep the workplace looking different each time. Over the course of my times employed there, holidays were fun because we had small employee parties and dressed to accomodate the occasion. . – less

Well educated and a hard worker. worked of lots of overtime.

People, fashion, and music all coming together. You're always learning something new from customer service to merchandising. Its a team of people set out to help make someones evening, with a perfect dress; to making you feel confident in the new blazer for that important interview. It is hard not being able to meet a customers needs but must always – more... make the next one count. – less