Lakeside Mall location is a revolving door.
Pros: good work-school balance, flexible schedule, leadership experience
Cons: benefits, compensation, management, cleanliness, safety
Typical day at work included recovery of sales floor, counting deposits and petty cash, ringing up customer purchases, possible projects from accessories manager and/or visual team. Also, I did training and job shadowing regarding shipment, fitting room and register procedures.
Overall, I learned a lot about how a retail business works and was given – more... opportunity to display leadership through the training of employees. I worked here while juggling a full-time school schedule as a college student and research lab assistant at my university and the company was very flexible regarding my changing availability. I started off as a sales associate making more than minimum wage and was promoted to a head cashier position where I consistently worked 30+ hours/week, which was good money for someone working in retail part-time.
At the same time, I also saw the negative effects of bad employee morale, bad management and do-nothing people in corporate.
I was told that I was not good enough to be a manager. Despite the fact that the majority of management in this location regularly showed up late, left the training of employees to cashiers and sales associates (like myself), hired their friends, displayed poor communication to employees and showed rampant favoritism.
Management in this location is (mostly) unprofessional. The best managers I had in this location are either routinely given the worst working conditions or leave due to problems with the current store manager and/or the past district manager who did absolutely nothing to improve the condition of this district (especially this location).
This is a company that will exploit you. I never received a promotional raise when promoted from sales associate to head cashier position, my performance evaluations (which were necessary for me to receive raises) were always filed late and management failed to communicate to me when the company opted to change twice/year raises to once/year until months after my performance evaluation was supposed to be submitted.
Employee discounts were only 10% which covered barely more than sales tax in the state of Michigan and this location frequently violated labor laws regarding mandatory breaks for employees.
The last year that I worked for this company I worked under a store manager who displayed blatant racism that forced an assistant manager to be fired and human resources did nothing about a report I filed regarding the lack of professionalism and discrimination I witnessed in the workplace.
The current store manager does everything she can to avoid doing any real work when she is there, has been caught by an employee doing time clock fraud (changing hours of sales associates to pay them less money), violates OSHA laws (poor cleanliness and safety precautions--employees and customers have been injured on poorly placed shelving and fixtures), violates company policies and expects employees to cater to her wants and needs. In any other workplace, she would've been fired. But, corporate at this company has done nothing to investigate.
This became one of the most unprofessional companies that I have ever worked for. I wouldn't be surprised if this location closes within the next year or two. – less