Sales Associate (Current Employee) – Toronto, ON – 29 January 2013
A typical day at work is usually greeting and acknowledging customer who come to the store, helping them with finding clothes and assisting where items are. I learned to multitask, and manage multiple duties. My co-workers are professional and esay to work with. The hardest part of the job is pleasing the customer, especially a dissatisfied customer. The most enjoyable part of the job is establishing a rapport with customers by greeting and talking to them, as you would a friend.
Everyone is friendly however I don't believe there is enough employees are at the store.
Sales Associate (Former Employee) – Vaughan, ON – 11 September 2017
I wish there were more people to help out. For example, there should be an employee employed in shoes and another in accessories. Not one for both, since shoes and accessories are located all over the store.
Sales Associate (Former Employee) – Hamilton, ON – 10 September 2017
forever 21 offers a lot of opportunities, meet a lot of great people learn how to do a great costumer service. You learn how to multitask and how to maintain and keep up with the companies budget and sales goal
Sales Associate (Former Employee) – Metrotown, BC – 7 September 2017
Always too much to do, and they tried to get away with as little people as possible to work even on the busiest days. Closings were especially brutal - management would not have enough people on the floor in the mornings, and the mess would build up until the closing people came in. Some sections would be a disaster at that point and take forever to clean.
Sales Associate (Former Employee) – Yorkdale, ON – 5 September 2017
Personal experience staff were nice and chill, disliked the fact that it doesn't have a dress code their dress code is "wear what ever makes you comfortable as long as you don't show too much skin. Shorts, skirts and dresses had to be a work appropriate length"
Sales Associate (Former Employee) – Markham, ON – 25 August 2017
I worked there for a seasonal position and I didn't like it. Management was a little all over the place and I didn't receive any training at all. I would've been able to handle that but my fellow co-workers were hard to work with and I didn't feel all that welcome to be there.
Very welcoming. The atmosphere reminded me of high-school-- Very social.
Stock Associate (Former Employee) – Toronto, ON – 19 August 2017
One would start the day usually at 8am, first removing all the censors below the main cash on the top-floor and bringing them to the stock area, then one would prowl each floor for stray hangers, put the hangers on rolling-racks and then place them near the second-floor cash area wherein the stock stock associates would spend around 2hrs unpacking, organizing, re-pricing (if needed), censoring, re-organizing (to colour, to weight, to gender, to season) onto the rollin-rack. You are taught these things in the first week. During the weekends, one may be working alone (Only if you know what you are doing) and you basically manage yourself. There is also a quota that needs to be fulfilled. As in, the number of boxes of clothes left for you from the previous weekday's stock associates is what one would have to complete in order for the next shipment of product to arrive and be organized cleanly within the stockroom. At the end of each shift, one would do a basic clean-up of the stock area. And also, at the end of each shift, one would report on paper and to a manager whatever one had accomplished or had left for the next day.
Lead Visual Merchandiser (Former Employee) – Mississauga, ON – 14 August 2017
-Lack of communication -I was a glorified sales associate -They over work you -There's no structure -Head office is terrible -Babysitting the associates -Felt very unappreciated -Everything is based on personal opinion not company standard -Rude customers -Managers are always "too" busy with something else -Expectations are way too high -Head Office treats you like garbage -Discount is worthless -Constant change -Getting rushed a lot -no organization
Great for learning the basics of Retail, definitely not long-term
Sales Associate/Cashier (Former Employee) – Scarborough, ON – 14 August 2017
The company is way to big and makes way too little to care about their employees. It was so hard to move up in the company and although you worked hard no one really notices the devotion. I can definitely say I learned a lot and gained many skills from working with the company. However, I can also guarantee it is not a company you would like to stay with long-term. Their DMs and RMs are snakes and they don't like to take the blame so they pin it onto their store managers. Their loss prevention and management was horrible. Many of the great people I worked with have left the company based of the unfair treatment we were given MULTIPLE times there.
Sales Associate, Cashier & Merchandising (Former Employee) – Vancouver, BC – 31 July 2017
I loved the job, but the manager are always angry and there is a lot of gossips! this things changed when they changed the manager. overall I love the costumers, I quit only cause I moved to another city
They made me clock in/out at midnight so I wouldn't get paid overtime. They never trained me (maybe to save money), and expected me to know how everything runs when they were very aware it was my first job. NO HOURS!!!!! Treated unfairly. They hire on too many workers. They let people go people to save money.
Sales Associate (Current Employee) – Toronto, ON – 23 July 2017
I absolutely love this job - the management team is great and super understanding: they follow your availability and allowed me to work 0 hours some weeks when I needed (for school), or to work "full time" hours others. Super kind and all the coworkers are great, we have fun together and I personally love closing shifts just for the conversations and banter. Was initially afraid of the job as there were so many negative reviews - but I'm sure ones experience is largely based on management. A simple look at my day:
- clock in, have a 5 minute meeting with coworkers & managers - "clean" (fold, fix displays, etc) & greet customers - hand customers bags, go around making sure everyones doing alright - do "go backs" (clearing stuff from the fitting room)
For me, the hardest part of the job has been, for lack of a better word, "pushing" sales on customers - i.e bringing them clothing suggestions without them asking, or going up to them when they clearly don't want you to. One thing you have to prepare for is having LOTS of customers flat out ignore or reject you. Then again, I think that's based on personality - and I'm quite shy.
All in all, I love it here, and am only temporarily leaving while I'm away for university.
My pay also went from $11.25 to $11.55 within a few months of working there, and wages are expected to rise again in October (per new laws, I believe).
Great Management, Amazing Staff, Good Hours, Fun Work Environment
Warehouse Worker (Current Employee) – Vancouver, BC – 22 July 2017
The people whom I work with are an amazing group.Unfortunately the warehouse that I was working in is being shut down and we were not given any sort of notice really in advance other than 2 weeks which does not allow for an entire Warehouse of employees time to find new positions elsewhere.
Sales Associate (Current Employee) – Ottawa, ON – 20 July 2017
Sales Associate usually depends on where the managing team likes you to be and where you excel in . For where i work its really good because all the managers are super nice and usually everyone hates their boss its natural but my boss is really nice plus they managers. I like the environment because it is very laid back and its very friendly place and i can get along with most people that work there and make new friends. The hardest part about the job is people that steal because you are technically supposed to watching out for them but at the same time you are not allowed to say anything to them or to "accuse" them of stealing even though you saw them. Another would be an employ slacking and there is usually just one where i work but it can be very frustrating.
Sales Associate (Former Employee) – Richmond, BC – 10 July 2017
Horrible hours in a week Management is terrible Coworkers are fun to be with Managers are unfair Dont know what fashion is Too much drama Visual Merchandisers are rude Managers are mean, disrespectful and rude to their OWN coworkers