Sales Associate (Current Employee) – Toronto, ON – 29 January 2013
A typical day at work is usually greeting and acknowledging customer who come to the store, helping them with finding clothes and assisting where items are. I learned to multitask, and manage multiple duties. My co-workers are professional and esay to work with. The hardest part of the job is pleasing the customer, especially a dissatisfied customer. The most enjoyable part of the job is establishing a rapport with customers by greeting and talking to them, as you would a friend.
They made me clock in/out at midnight so I wouldn't get paid overtime. They never trained me (maybe to save money), and expected me to know how everything runs when they were very aware it was my first job. NO HOURS!!!!! Treated unfairly. They hire on too many workers. They let people go people to save money.
Sales Associate (Current Employee) – Toronto, ON – 23 July 2017
I absolutely love this job - the management team is great and super understanding: they follow your availability and allowed me to work 0 hours some weeks when I needed (for school), or to work "full time" hours others. Super kind and all the coworkers are great, we have fun together and I personally love closing shifts just for the conversations and banter. Was initially afraid of the job as there were so many negative reviews - but I'm sure ones experience is largely based on management. A simple look at my day:
- clock in, have a 5 minute meeting with coworkers & managers - "clean" (fold, fix displays, etc) & greet customers - hand customers bags, go around making sure everyones doing alright - do "go backs" (clearing stuff from the fitting room)
For me, the hardest part of the job has been, for lack of a better word, "pushing" sales on customers - i.e bringing them clothing suggestions without them asking, or going up to them when they clearly don't want you to. One thing you have to prepare for is having LOTS of customers flat out ignore or reject you. Then again, I think that's based on personality - and I'm quite shy.
All in all, I love it here, and am only temporarily leaving while I'm away for university.
My pay also went from $11.25 to $11.55 within a few months of working there, and wages are expected to rise again in October (per new laws, I believe).
Great Management, Amazing Staff, Good Hours, Fun Work Environment
Warehouse Worker (Current Employee) – Vancouver, BC – 22 July 2017
The people whom I work with are an amazing group.Unfortunately the warehouse that I was working in is being shut down and we were not given any sort of notice really in advance other than 2 weeks which does not allow for an entire Warehouse of employees time to find new positions elsewhere.
Sales Associate (Current Employee) – Ottawa, ON – 20 July 2017
Sales Associate usually depends on where the managing team likes you to be and where you excel in . For where i work its really good because all the managers are super nice and usually everyone hates their boss its natural but my boss is really nice plus they managers. I like the environment because it is very laid back and its very friendly place and i can get along with most people that work there and make new friends. The hardest part about the job is people that steal because you are technically supposed to watching out for them but at the same time you are not allowed to say anything to them or to "accuse" them of stealing even though you saw them. Another would be an employ slacking and there is usually just one where i work but it can be very frustrating.
Sales Associate (Former Employee) – Richmond, BC – 10 July 2017
Horrible hours in a week Management is terrible Coworkers are fun to be with Managers are unfair Dont know what fashion is Too much drama Visual Merchandisers are rude Managers are mean, disrespectful and rude to their OWN coworkers
Stock Associate (Former Employee) – Toronto, ON – 26 June 2017
I didn't work here for long but in my short time, I had a very fun experience. The easy part about working here was putting out the clothes, it was easy to identify where everything was put, which made work much easier.
Manager (Former Employee) – Yonge and Dundas – 15 June 2017
Reactive instead of Proactive. Do not understand fashion retail. No support from Head Office. Almost all locations way under sales targets yet company itself blames individual stores instead of looking to what actually is the overall issue. Sales Associates know very little about fashion or customer service.
Sales associate/stock-room associate/fitting room (Current Employee) – Windsor, ON – 19 May 2017
My typical day at work varies with what they need/expect to be done throughout the day. I have experience with every position within the company. I have learned a lot about the company & how they do things throughout the store to ensure the best customer service. The management includes an abundance of people and every one of them have the best intentions for the store and the employees. I don't find anything to be significantly challenging about this particular job. The most enjoyable part of my job here at Forever21 is just being apart of the company and working my hardest.
Sale associate (Former Employee) – Toronto, ON – 6 May 2017
it was very fun working with different people with different views, values and beliefs. altho the hours where long and hard, the people I was working with made it all with it, we had laughs, had lots of fun and at the end of the day the work got don on time.
As anyone should know, working in retail, especially such a big brand like forever21, is a pain. However working there i developed very important work related skills such as customer service, back stock management, selling skills, and so on. The team is relatively changing but you still manage to make very nice connections with almost everyone and it helps to keep the job bearable because you are with nice relatable co workers. The pay is too low for anyone who isnt new. And the employees ''advantages'' feel like a joke. I wouldnt work there again but I do feel like it made me a much better worker.
Sales Associate (Former Employee) – Surrey, BC – 28 April 2017
Fast paced busy enviormnt to work in. Best part - Constantly meeting new people. Promoting inside sales and deals.Learning new things. There were more than 200 employees in the store and wasn't receiving enough hours to move up/get noticed for the hard work i did do when there. Staff was fun to meet/work with by meeting so many new people. Typical day- promoting current deals/sales. Greeting customers. Assisting customers to find particular piece of clothing they are looking for. Folding/hanging/orginizing. Responsible for a new section each shift. etc.
meeting new people, working in fast paced environment
little to no hours, management wasn't to friendly, wouldn't approve long requested time off.
Great start to gain experience about Customer Service
Sales Associate/Head Cashier (Current Employee) – Scarborough, ON – 28 April 2017
Typical day at work would include talking to customer and identifying what they need. Cashing customers and dealing with different personas. I learned to handle customers in a very positive and kind attitude. Managements are very nice and the place is really diverse. The hardest part of the job would be closing late and not getting enough pay/raises. The most enjoyable part of the job is working with all the great people even when the day gets incredibly tiring.
Part-time Store Associate (Former Employee) – Markham,on – 25 April 2017
- great place to work as a part-time position Full time is good to only if you feel that it should be the place for you for many years ahead. Management at the time i was working was great, however it has made many changes since then.