Forever 21 Employee Reviews

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
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Big store with young energetic staff.
Cashier/Stock Associate (Former Employee), Markham, ONAugust 27, 2015
Very big store with many tasks that need to be completed during the day to function at an efficient and productive level. As a stock associate the typical day would be receiving product, getting the product prepped and ready for the floor, and working hand in hand with the merchandising team to get said product to the floor. As a cashier, it can be pretty monotonous ringing through transactions as there aren't many slow periods especially during holidays or special sales. The staff is quite young and it is easy to make quick connections. The management team was very flexible and understanding when it came to scheduling. The most enjoyable part of the job was working closely with my co-workers.
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needed a job
Sales Associate (Former Employee), Etobicoke, ONAugust 20, 2015
thought it would be fun and beneficial

staff was great but management lacked a whole lot of structure and organization, new management all the time, never knew who was staying

too many employees were hired, not enough hours, people would quit quite often

pay not reasonable for what employees are required to do, hours not consistent

since day one i knew i would not want to work there for long, thankfully i got another job
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Very busy atmosphere, with things to keep you constantly entertained.
Sales Associate (Former Employee), Chinook mall, Calgary, Alberta.July 24, 2015
Pros: Keeps you busy from the start of your shift to the end.
Cons: The hours are long.
Right from the moment i sign in, for my shift, there is a boat load of things for you to do. There is never a moment where you stand around and do nothing. The atmosphere is very busy but fun. The co-workers are so kind, and all around amazing. The hardest part of the job is when the store is closed. There are so many clothes piled up and ready for you to put away. You also have to clean your section, which can take hours, if you don't do it correctly. You also aren't allowed to leave the store unless every section is perfect, and ready for the next day. Overall it's a great learning experience, that will teach you to be patient and how to get things done at a fast pace.
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It was nice in the beginning
Pointe Claire, Montréal QC (Former Employee), Montréal, QCJuly 22, 2015
Pros: The clothes
Cons: Bad management
I had fun in the start, it was all fun and games working in a big store with friends. Until you realize the management isn't all that great.
You always felt like you were not doing well enough. You were never working " fast " enough.
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Productive fun workplace with great people
Sales Associate (Current Employee), Burlington, ONJuly 16, 2015
Pros: Good people
Cons: Less hours
I loved working at Forever 21, it was a great first retail job and I absolutely loved the people I worked with. Its always been a fast pace job, where you need to juggle two or three tasks at hand but if you're comfortable with that you will do great here. I wish I could have stayed but the hours they give you vary very much and it doesn't pay enough for the amount of hours they give you.
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Overall a very positive and energetic work environment
Sales Associate (Former Employee), Surrey, BCJuly 10, 2015
My day would usually start of with being assigned to either Fitting Room or a specific area of the store.
We will be notified of sales and promotions that we need to know of to make sure we let customers know.
I would get familiar with the work area, if I am on the floor then I will walk around familiarize myself with the items located in my area.
Once my shift start we keep the work area clean, retrieve clothing from fitting room that is specific to my area and out them back to their designated area.
If I am doing a closing shift, then we would make sure all clothing are clear from the fitting rooms and organize and clean all displays.
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sucked
Sales Associate (Former Employee), Toronto, ONJuly 2, 2015
Pros: none
Cons: short hours and only 2 shifts a week.
worst job ever. Managers treat you like horrible even though they get paid like $2 more. They hired way more people then they needed to and then out of nowhere decided to just not give like 60% of us any shifts. They kept us there till like 2am cleaning the store and all the managers sucked and got switched around like 5 times and they only gave us two shifts a week.
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Be a people person
Cashier/Sale associate (Former Employee), Hamilton, ONJuly 1, 2015
Pros: Employment achievement recognition, fabulous Management, first look at new stuff
Cons: horrible staff discount, limited hours, minimum wage
This job you have to be able and willing to talk to who ever walks through the door. Have full knowledge of the entire store regardless of the size. They stretch you think by giving you the responsibility of the whole floor at times. I'm sorry minimum wage is not worth it.

They Management on the other hand was fantastic. They get to know you as a person and see your strengths and utilizes them. They are very understanding and run a tight ship to make sure things are done.
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A fun workplace
Sales Associate (Current Employee), Toronto, ONJune 25, 2015
A typical day at forever 21 would be you would sign into the computer and then the manger would give you a section to look after and for the rest of the time you would be looking after your section picking up clothing and putting things away and helping costumers. I learned about a lot more about costumer service how to improve. The Mangement is very good they care about there employees. All of my co workers are very nice fun to be around. The hardest part of the job would be standing for long periods of time but i have learned to work around it. The most enjoyable part of my job would be seeing the costumers walking out of the store with a smile on there face cause they have found what they wanted .
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It was challenging and fun.
SALES (Former Employee), Ottawa , OnJune 24, 2015
Pros: Discounts and learnimg more about fashion
Cons: long hours
I liked working in forever 21 , because I learnt to work with other people , I learned to understand peoples individuality and problems . Although , sometimes it could get challenging having to balance out time .
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Sales Associate
Co-op Education (Former Employee), BramptonJune 22, 2015
Decent place, they would always pick favourites. Did what I was asked to do, it was more for myself and school then them. Management was very unorganized.
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Forever 21
Sales Associate (Former Employee), Winnipeg, MBJune 22, 2015
Though I worked for Forever 21 for a short time, I enjoyed the experience working as a sales associate. Management could have been a little more enthusiastic about being at work. I found their attitude affected my overall performance at work. The other sales associates were easy to work with and had helped me quite a bit.
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Terrible Experience
Sales associate/cashier (Former Employee), Newmarket, OnJune 11, 2015
Pros: Staff members
Cons: High turn over, 10% discount, unorganized
Management had been terrible from the very first day I started working for the company back in 2011. Over time it just got worse, always unprofessional & on major power trips and have no clue how to treat people. Majority of gossip came from the management team. The company itself isn't good to their employees either. They randomly started making major changes to the company and cut hours drastically, started getting rid of positions & deducting people's pay.

Never received any incentives, bonuses, or gratis! Company does absolutely nothing for employees.

Work/life/balance doesn't exist with this company either- overworked & underpaid.

Best part of working here was my co workers (Not managers) because we all got along & it made work enjoyable.

As for customers on average they're pretty understandable biggest issue I ever had with customers was the company store policy (NO REFUNDS) but honestly such a high volume store you learn how to deal with a lot.
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Fun place to work with.
Cashier/Sales Associate (Former Employee), Burnaby, BCJune 9, 2015
Good opportunity
Nice Managers
open schedule
nice co workers
salary is ok
management is professional
clean
nice
fast learner
busy
sometimes messy
need a lot of people on the floor
hanger is easy to break
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Fun place to work at !
Sales Associate (Current Employee), Toronto, ONJune 8, 2015
Pros: Great environment to wok in.
Cons: None!
My typical day at work, would be mainly helping people out and making customers feel welcomed. I would put away clothes from change rooms to the racks, make sure all hangers are facing one way and all pieces of clothing are where they should be. Everyone is very nice, my co-workers and mangers are nice. The Job isn't that hard, its pretty easy you just need to learn how to deal with certain customers, but once you've been in retail for a while, you get the hang of it. I love helping people choose outfits and seeing them sastifyid with my help. Seeing a customer smile makes me happy that I'm there to assist them on their shopping experience, just as I hope to receive on my shopping experience at any other store.
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Fun quick and easy
Sales Associate/Cashier (Current Employee), Etobicoke, ONJune 3, 2015
Your day at Forever 21 starts off by reviewing the daily target, ADS and UPT scores and yesterdays overall finish. Aside from helping customers accessorize or build an outfit for their evening, I have learned to work with cash and Interact transactions. I have also got to work in stock unboxing items for the new floor set and also will fill in spaces needed. The co-workers at Forever 21 make it very enjoyable to go back. After being there for almost two years, it's almost too sad to leave. I feel that the company's managerial skills are exceeding more than ever before as well as security. Nothing is hard unless you make it hard but it's about prioritizing. Your section will be messy at the end of the night if you don't keep an eye on it as well as your racks that you have to maintain within the fitting room. Aside from cleaning the sections that can sometimes take extra minutes, it's really fun working with customers who love the product they get and with all the co-workers who are more than happy to help.
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Fun workplace with great management
Sales Associate/Cashier/Store Greeter (Former Employee), Burlington, ONJune 1, 2015
Lots of put backs and customer service. Have to be fashion-forward. Employees are all part of a team which makes the job easier and more fun.
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Positive environment to work
Head Cashier (Former Employee), Toronto, ONMay 29, 2015
Pros: Down town core
Cons: Long hours
The workplace environment was overall very optimistic and very fast paced. Managers and co-workers communicated with each other over any issues customer or store related. The most difficult part of the job was handling go backs at the end of the night (8 racks). The most enjoyable part of the job was working with an amazing staff and keeping up with the latest trends.
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Not so good working at f21
Sales Associate (Former Employee), Dufferin, ONMay 13, 2015
Pros: Small shifts
Cons: No over time pay
Maybe it was because i joined the team when the store was opening, but i personally didnt enjoy my position at forever 21. It was very un organized, The manager made everyone come in to work even when there was too many of us.
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Productive workplace
Sales Associate (Former Employee), Burnaby, BcApril 28, 2015
I started off as a sal assoctiate, and I learned to work in high pressure enviroments. Management was understanding, and the coworkers were intimidating. The hardest part of the job was that I did not get much training so I lacked where some of the clothing went but I learned along the way.