Forever 21 Employer Reviews

Management is probably the worst part, especially at Scarborough Town Centre. The managers only care about themselves. Employees are bossed around and treated poorly.

Learned folding clothes
Excellent management
It is an easy job

•operated cash register performing purchases, returns, exchanges, and offered help to customers, also worked with the visual merchandising team, filling product on the floor by merchandising through various specified themes.
• how to make sales, upsell merchandise, prevent loss prevention, visual eye, organizing shipment
• great management team
•hard-working, – more... team oriented co-workers
•handling angry customers
•satisfied customers – less

A typical working day at Forever 21 would be helping customers to the best of my ability. I always make sure that i present myself in a professional manner when working with the customers. Management team is great. They are very friendly and approachable making working there more comfortable. What I enjoy most about working there is the team. Everyone – more... is friendly, and it is great working with them. – less

Hard work, good managers, co-workers are friendly, have to deal with customers a lot, schedules are flexible

my shifts were 5 hours on weekdays and 8 hours on weekends.
my job was a sales associate, i helped out customers by reaching their needs of merchandise by assisting them on finding specific articles of clothing. I would great customers and ask them if they needed any help or how their day was going. When it would get busy we work as a team to keep the – more... store tidy and reach customer service goals. Some days i worked in the fitting room and helped out other associates in their department. – less

working at Forever21 taught me about customer service and also how to work as a team in order to provide the highest level of service to customers. Also Maintained friendly and professional customer interactions.My co-workers were friendly to work with.The hardest part of the job was serving some customers because they walk in the store not knowing – more... what they are looking for or what they want. The most enjoyable part of the job was having friendly conversation with customers. – less

A typical day of work is folding clothes, tending to customers who actually need your help, keeping ht eplace clean,etc...managment at my location was horrible they didnt care about their workers, they made up they own rules and showed favoritism to others. they gave horrible hours also.the only cool thing was there was good co-workers everybody was – more... nice...overall retail is a horrible job lol – less

Loved working at forever 21,
hard working team
fun environment

-Clean
-Help Customers
-Co-workers are friendly and easy to get along with
- I enjoy making customers happy and having leave the store feeling like they will return

When I worked there I mostly sorted the clothing, keeping my area of the workplace clean, and making sure everything was in its place. I assisted customers with their needs and answered any question they had based on a clothing item.The managers were always on the go but made sure everyone was doing their job. The co-workers were cooperating with each – more... other in order to keep the store organized for all the customers. The hardest part of the job was to assist every customer as fast as you can especially when it came to being busy. Other than that the job in general was enjoyable. – less

A typical day would begin at 9:45 during the week which I worked quite often in which I would help customers on the floor and was promoted to cashier because of customer compliments. I learned that the customers needs are important and that team work makes the dream work. I was always asked to stay later and I did I enjoyed my fellow co-workers and – more... we did are best to make the target for the day and the weel – less

A typical day starts off as you clock in and have our opening meeting of where we are placed in the store for the remainder of the night. Through the day of work we greet customers, help customers and keep our shop clean. What I've learned is that customer service is very important in the business world. I have some amazing co-workers, I have made many – more... good relationships with workers. The hardest part about working in such a enormous store is finding the proper place for a particular article of clothing, so you tend to see a lot of blended clothes which is not appealing. – less

Always new challenges, and learning opportunities everyday to help expand on knowledge and growth within merchandising.

was a great experience to work here, but overall was very stressful when i was in highschool i got off at very late hours which was the hardest part since i would have school the next day.

Always busy which the day passes by quickly, coworkers could be better.

Working for Forever 21 was my first work experience that thought me about the retail industry. As a stock I learned the procedures and process of handling clothing merchandise and the type of merchandise.

I didn't really like working in retail at all. I thought that I would love it but it was completely the opposite. I worked at the one in Hollywood that was brand new and my first shift there everyone stayed until 3am closing the store when it got closed to the costumers around 10pm. I thought that was completely ridiculous. My days working there involved – more... in folding clothes, doing go backs, and making sure things were organized (which seemed to never seem possible during a work day) – less

Upbeat and fun environment. This is a great place to work if you're just starting out and need a job or just have extra time. They're always busy so make sure you have lots of energy.

I would clock in check emails go over the employees (which could be anything from 10-25 people at a time) I would have that day and as the manager I would have to zone them all out. They would then have to maintain that area and be aware of theft. I learned that customer service is'nt always a walk in the park. Some days I would just walk in and already – more... there's a raging customer and they would automatically get sent to me, for I was the manager. I was blessed with alot of patience so I didnt mind calming down the customer and trying to compromise but it was tough specailly on a saturday 2pm-12am shift it gets very exhausting. This job definitely tested my patience but I appreciated every situation that came my way because I took it as a lesson learned you learn certain words to use to calm down someone and you also get a rewarded feeling when you get that smile and "thank you" after you were just getting screamed at two seconds ago. – less