Optimist (Former Employee), Somewhere – August 7, 2014
One of the most significant factors to the enjoyment of any career is the environment in which you work in. The relationship you uphold with faculty, staff, students, and fellow employees for this particular job has a great impact on your outlook of this job. Believing in company policy and entertaining the thought of stability and upward achievements – more... is an another factor to keep in mind. Throughout my experience, I was able to create lasting relationships with different members on campus. The support and outlook of the college community on the services that the bookstore provides will only increase the faithfulness between the employees and the copious amounts of people they provide services to. I can proudly say that I will walk away from this experience with more a greater understanding of the business in Higher Education. With that being said, I would not recommend working for Follett. Last year, after less than a year of my employment, the company had significant cutbacks with no warning to the hundreds of employees who had been cut from positions that they have upheld for years. Many of those people had established relationships on campus. It does does not shed a positive light on the company as an entirety to remove someone from a community, because that's what working on a college is supposed to be: A COMMUNITY. Follett fails to address this establishment. Understandably, this is a business (and one in dire need of attempting to uphold footing as technological advances are empowering the way the business is currently structured.). Initially, I was proud to say that I was working for this company. They seemed to provide more-than-adequate training. However, it's all a facade. As it currently stands, their is a significant dissonance between not only the company and campus relations, but the company and itself. They are attempting to change their policies and procedures and structures at a pace that most stores cannot keep up with, which is resulting in a distaste between actual campus locations and the 'quote, end quote' higher-ups. If you care about people, if you want to help students, if you care about higher education, if you care about making a difference,
Application Developer (Former Employee), Illinois – June 4, 2014
Company hires full time employees having them work over time during week and work all day on Saturday and does not pay them since they are considered exempt. When project is complete, management gets rid of all employees who gave so many hours for FREE to company so they would keep their job. Company should hire contract workers who get paid every hour – more... they work but save money in pretense of hiring employees who will be there a short time anyway. Company has been operating like this since the mid 70's when I first was introduced to them. Nothing has changed at all at this slave joint in the past 40 years.
Fairfield University Sales Representative (Former Employee), Fairfield, CT – May 26, 2014
Cons: lack of communication, breaks suck, not enough pay
This place sucks! The hours are horrendous. The money is horrible. Three years (since opening day) and a 35 cent raise is not enough to live of a week if only working one to two days a week. $9.00 starting. Management is horrible.
The management were I worked changed and the new manager wants to get rid, and has gotten rid of, the staff that has built – more... that place up. The management has no appreciation for any of the staff, only taking suggestions from employees they like. – less
Temporary Store Associate (Former Employee), Downtown Miami – April 15, 2014
Pros: questions will always be answered, understanding of employees personal commitments
Cons: short breaks
It was an enlightening experience, never a dull moment in the workplace. The fast-paced environment keeps you on your toes, on every corner there is always a customer in need and something to do. Co-workers the majority of them were either students or highly experienced retail personnel that help you along the way.
Customer Service Representative (Former Employee), Tempe, AZ – April 15, 2014
I personally liked my job with follett corporation at Rio Salado. I would get to interact with people all day while still get everything done around the store i needed to. The few managers that ran that store were great. They were very encouraging and helpful. The hardest part of the job was the middle of the day rush when 20 people would be in the – more... store at once all trying to check out at one time. the most enjoyable part of that job was definitely interacting with new people constantly – less
Fast paced and repetitive but management is very helpful and considerate
Sales Associate (Former Employee), El Centro, CA – March 25, 2014
A typical day at work consists of helping students find the books they need and then ringing them up at the register. I learned how to use the programs for looking up books and how to inventory process works. Management and co-workers made the job worthwhile. The hardest part of the job is dealing with the amount of students that come in during rush – more... week. The most enjoyable part of the job is helping the customer find everything they need as quickly as possible. – less
Great hours until Rush when you work 12-14 hours a day 6 days
Store Manager II (Former Employee), Chicago, IL – March 5, 2014
Pros: bankers hours 9-5 m-f until rush then it's 7am-9pm m-sat
Cons: training is lacking, no job security, massive lay-offs, no authority, little support from corporate and dm
No formal training. I was given 4 days to shadow another store manager. I was not formally trained on the course materials ordering system or the store policies and procedures. There is only one person at each store who knows course materials, and everyone else is terrified of learning the textbook system. The store manager is a glorified supervisor – more... and not given the authority to discipline the employees. Approval is needed from Corporate and the Regional manager just to discipline a problem employee. When the school closes for snow days or inclement weather you are required to use your personal/vacation days. The company has done many lay-offs to full time employees. Store managers are required to learn course materials, deal with publishers, accounts payable, loss prevention, and daily operations of the store. This is very overwhelming and stressful. During rush the store manager is required to work 12-14 hours a day with no break. The manager also has to deal with textbook rental collections. The manager has to deal with upset instructors and school administration when books are sold out. There is little to no support from the staff or assistant managers because they are college students who don't give a care because they are only making minimum wage. Salaries here are not competitive and managers are under paid for the amount of work/stress that this job entails. – less
Follett financially unstable, recently downsized ~600 jobs .
IP (Former Employee), Oa Brook – January 15, 2014
Pros: nice coworkers
Cons: no work / life balance, unreasonable expectations for performance, lack of resources to perform job, weak middle management.
Anyone looking to start a career at follett, stay away. This company is undergoing major structural changes as well as having new senior leadership, who has cleaned house extensively. Roughly 600 jobs were downsized in November alone. Many talented individuals have already left and countless more are looking to leave. The situation at follett will only – more... get worse before it gets better. – less
Receiving clerk (Former Employee), Mchenry, IL – November 30, 2013
Pros: flexing hours, working schedule.
Cons: poor management. the hr dept. will always side with management.
This is the worst company I have worked for. I have had over 20 different jobs in my 30 years working. This company management are bullies and dictators. I have personally seen a assistant "Supervisor" make 3 woman cry in one day. I have seen him throw things and make racist remarks about employees. When I reported him, I was told that he must have – more... been provoked. WHAT??? Do yourself a favor and keep looking elsewhere for employment. – less