Pros: relaxed, effective, and approachable management, friendly employees who help out with any and all questions, small and easy-to-learn facility, and emphasized customer support.
Cons: slow during non-rush days, relaxed management style occasionally affects employee output, and quick and mild training leads to some employees having to ask many questions.
During my work at the bookstore, management was very friendly to its employees, to the point of even some of the floor supervisors going by their first names. That, however, did not mean that little was accomplished in the field; every day was a busy one in its own way. Books were always in need of shelving; before the rush, this concept was paramount – more... on the sales floor. Any books that were overstock would then go into the stock part of the store, in the back. Book wrapping was also important, and thus from even the smallest tasks in the business I learned that those "little things" had to get done, or they could potentially have a huge effect. At one point, we had negative inventory on a very important class' book, and I'd guess that this would have set us behind in revenue in that manner. The harder parts of the job were during the rush, or rather, when all of my fellow college students would get their books most often. At one point I waited for another fellow employee to help me with bag check-in (as they couldn't bring a large bag in as a precaution against potential stealing), while I checked them in as quickly as I could. It was not the company's negligence that caused this, it was my insistence that I could do it and the ones who needed their lunch break could indeed go as scheduled; the job needed to be done. This experience was the hardest and most enjoyable experience during my working there.
However, this is not to say that I did not value my co-workers; far from it. I viewed everyone there as a friend who was making just as much of an effort that I was and I respected them for it. We were all in the enterprise together and I enjoyed every aspect of the work involved, save perhaps when it all slowed down and I looked for things to keep myself, the sales floor, and the back of the store moving. I looked for things to clean up, looked for people in need of assistance, customers and employees alike. I did anything to help keep myself useful and others unburdened. Long story short, this was my first time doing non-volunteer work, and it was the greatest and most educational experience I've ever had. – less