CRM Analyst - SalesForce
Focus Direct Staffing - Toronto, ON

FOCUS DIRECT STAFFING
Job Title: CRM Analyst
Overview: Medium sized company with 100+ employees located downtown Toronto, Ontario Canada

Position Overview:
Responsibilities:
Our client based in Toronto is looking for a strong CRM Analyst with strong project management experience. The ideal candidate will have a proven track record of working in B2C and has a proven track record of connecting with end users, SalesForce workflow and BI experience.

*Must have experience with SalesForce or Microsoft Dynamics

RESPONSIBILITIES:

  • Responsible for managing a group of projects. Project Management of new and existing products
  • Ensuring that the right resources are applied to the right initiatives and that the talent is developed and the pipeline of resources primed.
  • Identifying project scope, gathering user requirements, needs analysis, creating and managing project plans.
  • Work with the team to design new and enhancements of existing product lines.
  • Deliver core direction and project management and manage e-commerce platform development.
  • Identify process breakdowns and improve process flows
  • Mapping and integrating improvements to the existing CRM – PSI Database
  • Liaison for external software partners

REQUIREMENTS:

  • 3+ years project management experience
  • 2+ years’ e-commerce OpenSource (PHP, MySQL) e-commerce B2C project management experience.

Experience with gathering user requirements, workflow, BI (business intelligence)

  • Experience with CRM enhancements and process flow improvements and enhancements.
  • Must have experience with CRM products such as PSI, SalesForce, Sugar, Microsoft Dynamics
  • PSI Database a great asset
  • Experience working in a start-up environment
  • Business to consumer industry experience
  • Excellent communication and proven project management experience in a fast-paced work environment.
  • Results oriented with the ability to build from the ground up, in a fluid star-up environment
  • * Ability to travel 25% to the US when required.

EDUCATION: Degree or Masters in Computer Science or equivalent experience


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About this company
FOCUS Direct Staffing provides permanent and contract recruitment & staffing services across Canada and USA. Our permanent roles...