Pros: having fun while still working, learning what people around the world think about chicago.
Cons: incentives, recognition, security
A typical day at work would be making daily deposits, making sure that store is ready for opening. Throughout the day I assist the manager with task that have to be completed in a time frame. Customer service is number one priority within the company; our customers have to feel welcome and have an enjoyable shopping experience. At the end of the day, make sure that closing procedures take place one at a time, everyone has to finish their task so that closing would be completed in an efficiently time frame. What I have learned working at Focus/My Chicago would be that a wonderful shopping experience has to be memorable when you come to Chicago as a tourist. It does not matter what language we speak or where we come from, just have fun and have an enjoyable time with the customer. Management staff at Focus/My Chicago would be that of a Leader and a Leader. We as a management team have to be leaders in order for others to follow and learn the adequate qualities that help achieve greatness. Co-workers have different skills and unique personalities that help each of us learn from each other. We all work as a team, communicate with each other, learn and get to know each other so that everything we do is done better than the last time. The hardest part of the job would be dealing with shoplifters. Shoplifters in downtown during summer period is bad for business. Tourist do not like to see crime and we as a team have to look out for each other and our customers. Confrontation occurs no matter what, but as a team shoplifting is minimized. The most enjoyable part of the job will be getting to know your customers, where they come from and what they most like about their visit. You learn so much just by saying Hello.