Interview, hire and make necessary discipline decisions,
including terminations, for store personnel Inspire and engage
employees by motivating team to succeed Lead by example.
• Develop employees for growth and promotion by delegating
appropriate responsibilities and inspecting completion Improve
employee engagement throughout territory through appropriate
behaviors – more... and actions.
• Develop and execute individual development plans for store
personnel. Observe and coach employees to provide feedback
around sales technique effectiveness and providing excellent
• Conduct On The Spot (OTS) Coaching Execute A & D process for
direct reports Ensure personnel adhere to the Code of Business
Conduct and conduct investigations with HR as needed.
• Resolve quickly any Rep or Store level fraud issues
communicated by ARSM, may involve working with Asset
Protection and/or HQ Credit and Collections.
• Fully understand and assist in educating personnel on the
compensation plan and ensure employees know how to maximize
Ensure Fair Labor Standards Act (FLSA) compliance.
• Phone Support, AT&T | DIRECTV Support, AT&T Billing and
Account Support, Troubleshoot and Repair all devices.
• Inventory counts and much more. – less