Fitbit Employee Reviews

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Very Poor management
Engineer (Former Employee) –  San Francisco, CA4 November 2017
Fitbit Managements are really poor. Actually, they have not any technical understandings and strategic planning for manufacturing tests. The hardest part of the job was management failed to understand the technicality. As a result, Engineering communication was always in crisis mode! The workplace culture was changed in the negative direction. I'm glad that I left!
Pros
free coffee
Cons
worst management
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Hard job to do
Tier II Technical Support (Former Employee) –  San Francisco, CA2 November 2017
Overall, not a bad place to work. I only had experience with customer support and it wasn't the job for me. Working was monotonous and stressful which is why I decided not to pursue this career.
Pros
Free lunchs, ping pong
Cons
short breaks, working holidays
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great if you like the product
Fraud analyst (Former Employee) –  San Francisco, CA26 September 2017
not my cup of tea, im oly writting the review because i cant continue without doing so. a job is a job and a career is a career do what makes you happy
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Dead end company
Long term contractor (Former Employee) –  San Francisco, CA15 September 2017
Awful management in many departments, ranging from simple incompetence to toxic management.

They lost the culture that made them special soon after going public. Now they are a lifeless company struggling to stay relevant and dreaming of being like their tech giant competitors.

When I started the company was about free and expensive goodies, lavish parties, and wildly varying compensation. By the time I left almost all of the major perks had gone. Not that perks are a reason to work somewhere, but in the course of a year they went from over-spending on everything, to getting increasingly stingy.


Only work here if you are just starting out. There are much better options in larger, established companies or younger startups.
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a good place to work with
IT Security Acct Mgmt and IT Support Specialist (Former Employee) –  San Francisco, CA15 August 2017
ppl are young and aggresive and helpful, most of the Tech travels not only locally but internatinally (but base on their job task).

There's always food in the break room. but lunch was cut out but there's still happy hour.
Pros
none to say
Cons
they removed the free lunch
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Productive and Fun Place to Work
Reliabiltiy / Component Engineer (Current Employee) –  San Francisco, CA11 July 2017
A very rewarding work environment that presents an opportunity for the working professional engineer to grow and excel in the technology field of wearables. Fitbit has recently moved to new offices in downtown San Francisco that are nothing short of luxurious.
Pros
Free Food and Drinks
Cons
Not enough experience combating entrenced competition
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Passionate developers, blocked by poor management
Technical Specialist (Former Employee) –  San Francisco, CA9 July 2017
Working at Fitbit for 3 years, I've seen some smart talented peers. The majority of non-managers were passionate about health, fitness and making customers happy.

Good:
1. Really passionate employees (below manager level)
2. Can wear workout clothes
3. Good location (Embarcadero)

Needs Improvement
The issue comes with very poor management, especially when it comes to making big decisions. Common things:

1. Shipping products that aren't done

2. Say you'll patch old issues in order to ship a product, and then never address it because the previous owner of the product/feature has already moved on to the next thing that needs to be rushed out the door

3. Compensation is well below average for the area, though benefits are pretty good

4. Overall, short-term gain is prioritized with managers and above, and this hurts products in the long term

5. Career advancement is non-existent. It is an afterthought to allow employees to grow into new or more advanced roles, rather it's all about shoving a new (poorly decided) product/feature

6. Employees opinions on the product aren't taken seriously, even though PLENTY of data from departments specifically made to gather that information (Customer Support for customers, Beta testing for internal employees).

7. Talented employees looking to go into different departments, but unable to due to culture of "I only want to ship my product, I don't have time to help others." Short-sighted because it helps those teams to have newcomers that already know the ecosystem.

8. HR is poorly structured and is consistently
  more... understaffed. Has by far the most turnover, which is the last department you'd want that to happen to

9. Lots of turnover, with higher ups more concerned about backfilling rather than addressing why people are leaving in the first place

10. Because of the culture of "I only care about my immediate team's workload", cross-department teamwork is bad. This means that a feature that needs 5 departments cooperating doesn't work because no one is aligned or communicating. Many times, one team finishes implementing their portion, and shove it to the next department with no advanced warning and saying they need it done in an unrealistic amount of time
  less
Pros
Happy hours
Cons
Poor compensation, Mismanagement across the board, poor leadership decisions, lack of employee growth
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Company has a great culture, with lots of great energy.
Market Development Specialist (Current Employee) –  San Francisco, CA27 June 2017
A day in the life of Fitbit, was pretty active. Always looking for ways to promote and train on the trackers. The best part was getting free Fitbits to wear.
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Innovative product category
Director (Former Employee) –  San Francisco, CA12 June 2017
Company full of very talented people. They have been hiring great talents for the last 2 years. Unfortunately, the wearable space remains uncertain and so is the future of the company.
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Unfortunate Leadership Failings
Pgm Mgmt (Current Employee) –  San Francisco, CA8 May 2017
There are so many smart, passionate people in this company who desperately want to deliver great products and life-changing experiences for customers.

Sadly, many of those dreams are dashed by executives who are out of touch with current development cycles and brag about "wanting their cake and eating it too." Teams are overworked and have to sacrifice quality in order to meet aggressive and arbitrary deadlines set not by engineering, but by marketing.

If the company could get out of that cycle and back to its roots, it would be a fantastic place to work again.
Pros
Cool technology, great mission, really smart, fun, and interesting colleagues.
Cons
Poor management with little accountability, top-down decision making, the troubling beginnings of a boys club culture
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Great Company Culture
Product Program Manager (Current Employee) –  San Francisco, CA7 May 2017
Great company culture but change in company strategy causing loss in talent.
Located in San Francisco.
Encouraging the employees to live a healthy, fit life.
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Great place to work while it lasted.
Research (Former Employee) –  San Francisco, CA20 April 2017
It was a great place to work until market pressure led to layoffs. The work was fast paced and exciting. The most enjoyable part of the job was the smart/hardworking fellow employees that you got to work with.
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Uncertain future
Electrical engineer (Current Employee) –  San Francisco, CA.11 April 2017
Some smart engineers here doing some great work. Problem is management people have very little experience. Most promoted to Director and Manager because they were early employees but lack real management skills and it shows. Upper management lacks direction and clarity. People leaving weekly. Not a positive work environment anymore.
Pros
Interesting technology
Cons
Management lacks experience. Most have 0-2 years experience and they are directors and managers.
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Has it's ups and downs
Test Engineer (Current Employee) –  San Francisco, CA10 April 2017
Communication across departments need work. Takes too much time to be directed to the right person to solve a simple problem or question. Questions are not always answered in a straight forward approach and waste more time. Reflects on products and impacts quality as whole.
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Fitbit a bit unfit
Senior Soft Goods Product Developer (Current Employee) –  San Francisco, CA8 March 2017
Massive growing pains, work life balance is good, espp and rsu compensation is pointless being that the stock is worth slightly more than dirt, no 401k matching, no more free lunches (not a bad thing, the food was on par to prison meals). Work there if you hate good upper management. The hardest part of working at fitbit was trying to see through your projects - they either would last so long that they became useless b/c the management would pussyfooted around making any sort of decision without holding at least 12 meetings before hand, or out of the blue with no explination your project was canned. Another issue, way to many meetings for how little work people were doing. Best of luck if you work there just make sure you keep a bug-out bag ready... this company employes to many people for the little work they need to actually do.
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Courte expérience mais positive
Animatrice commerciale (Former Employee) –  Rennes, Nantes6 March 2017
Travail sur 4 jours entiers durant le mois de Décembre.
Journée type : arrivée 11h15, inventaire des produits disponibles puis renseignement, démonstration et mise en avant du produit durant tout le long de la journée.
Equipe de Decathlon très à l'écoute et disponible en cas de problème ou question.
Le plus difficile fut la présence d'un concurrent sur une des dates et le manque de clientèle.
Le plus agréable fut l'intégration dans l'équipe.
Cons
Ne pas pouvoir garder la montre de prêt
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Fast-paced start-up evolving to mid-sized company
Manager of Training and Development (Former Employee) –  San Francisco, CA27 February 2017
Expectation of "start-up" type hours and workload
Developed Customer Service Training Program/team
Opened training programs for 6 international contact centers
Learned a lot about international contact center operations
Pros
Free lunches, exercise programs, snacks, device testing opportunities
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Disappointing
Research Associate (Current Employee) –  San Francisco, CA8 February 2017
A disappointing place to work - hopes are high when joining the company but you are quick to learn that there is little to no chance of career advancement no matter how great your performance reviews.
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Average Experience
Research Associate (Current Employee) –  San Francisco, CA7 February 2017
Great coworkers, poor management. Rewarding day-to-day work but limited potential to move up or obtain any personal growth. Stock price plummet is also not a plus.
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Great place, great people.
Recruiter (Current Employee) –  San Francisco, CA30 January 2017
I've been working here since they were 300 people, watching it grow has been great, working with interesting people on great challenges. Day to to day you're tackling interesting challenges, and they've been able to handle the growth well.
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Overall rating

3.6
Based on 29 reviews
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Ratings by category

Work/Life Balance
4.0
Salary/Benefits
3.7
Job Security/Advancement
2.7
Management
2.8
Culture
3.3