Pros: Free drinks, and coffee, free lunch, lots of employee recognition
Cons: No cons
Taking calls for customers banking needs, also credit card issues. I learned that having patience is something you need when working customer service. Kindness is also a plus. The customers maybe going through a hard time, or something more deep, so I believe being kind and compassionate is important in any job. I enjoyed working with others, I knew if I needed help, they would be there, and the other way around. The hardest part of my job would had to of been not being able to fulfill the customers request. Such as a lost credit card would need to be deactivated, some customers wouldn't want that in case they found it, but unfortunately we had to do as procedures told us too. So pretty much, not being able to give the customer what they wanted. The most enjoyable part was helping the customers, finding the solution to their problem and being able to fix it.