Customer Service Electronic Payment Services
Banking Bill Pay Representative (Former Employee) – Phoenix, AZ – March 14, 2015
The jobs was stressful, as they wanted all employees cross trained in several other positions and sometimes without notice you were switched to a different platform to work. That is stressful and requires quickly changing gears. Supervisors look the other way, and are definitely not people friendly and you must watch your back. Read your annual reviews carefully because they will write false claims about you as an employee. Human Resource Dept not helpful with any issues you may have, and are more than likely to back management and not the employee, so be careful there. Long term employees who had worked 10 years or more began to leave, and management didn't seem to care nor ask why they would want to leave. You are paid adequately, but raises are few and far between. 1-2% is normal, and some years none at all. Fiserv constantly brings in new business and expects already overburdened employees to keep up and do more and more work each day, and pretty soon, more employees seem to be leaving faster than they can hire new ones. Only a good job temporarily.
time breaks down to the minute, piling extra work, expecting overtime, too many employees leaving