• Have deep understanding of system architecture and experience with large complex distributed transactional systems. • Full Software Development Life
QA Analyst (Current Employee), Herndon, VA – November 12, 2013
• Have deep understanding of system architecture and experience with large complex distributed transactional systems. • Full Software Development Life Cycle experience, involved in requirement analysis, design, development, testing, deployment and support in Web-based and client-server testing. • Strong experience in developing & executing Test Plan, – more... Test Cases, Test Scenarios, Test Scripts and creating RAR, TAR, Executive Summary, LOE. • Have knowledge to customize the features in Quality Center. • Experienced in Creating and Maintaining/Monitor Domain, Project, Users. • Exposure with QA Methodology to ensure good Quality Control. • Reviewed Use Case to write Test Case for functional testing. • Strong experience in developing & executing Test Plan, Test Cases, Test Scenarios, Test Scripts and creating RAR, TAR, Executive Summary, LOE. – less
Fraud Specialist (Current Employee), Phoenix, AZ – March 27, 2014
Cons: no coaching
I go into work get my log in tokens, sit at my desk open all of my necessary windows and auto in. Management was alright, there was no advancing within the company. Co workers were very friendly and family oriented. The hardest part of the job was not being able to help customers the best way possible after all options were gone. The thing I enjoyed – more... the most was being able to speak to customers all day and assist them with any concerns that they had – less
Item Processing Clerk (Current Employee), Omaha, NE – March 26, 2014
Pros: casual environment
Cons: too much downtime
Not at all what I expected. It's casual and not that difficult of a job. I'm for a job that keeps you constantly busy. This is not it. Would be a great place for someone who has kids that needs a job that isn't so in depth. They do have few good perks but overall its not for me.
Team Lead/Customer Service Representative (Former Employee), Dallas,Texas – March 18, 2014
Fiserv's typical day was ensuring our customers were properly taken care of via telephone and email services. The hardest part of the job was trying to ease an irate customer's concern, but I enjoyed the fact the concern was resolved and our customer was satisfied before our call ended. The team we had was one if not the best team we had on the floor, – more... thanks to our Supervisor who helped us believe we could take care of any given task. It also helped we had team gatherings involving food and fun on a weekly basis. – less
Global company with lots of possibility to advance in your career
Business Analyst (Current Employee), Norcross, GA – March 18, 2014
Fiserv is a global company that is constantly expanding, so there are lots of opportunities to grow and expand your career. Most of the leadership has an open door policy and welcome anyone to come in and talk to them about anything. The down side is you will have a very bad work / life balance to the point of burn out and the HR policies make it hard – more... to get the compensation you deserve when you do finally get a promotion. Employees often have to leave the company for a year and come back to get a salary that is at market rate. – less
Business Analyst (Current Employee), Dublin, OH – March 16, 2014
It has been a great experience working with fiserv. Started as an associate and currently working as a business analyst.The company engages their employees in different activities with the effort of building high performance team.
Customer Service Representative (Current Employee), Hickory, NC – March 12, 2014
Pros: raffles when working overtime, paid time off
Cons: not lenient when there are emergency situations and need to leave work
A typical day would include taking phone calls or answering e-mail questions in regards to their bill pay through their banks. Most of the management is always there is to answer questions and to give advice. Generally co-workers are very friendly, but of course there are some of them who do not have positive attitudes. The hardest part of the job is – more... dealing with escalated situations where customers are upset. The most enjoyable part of the job is when you are able to resolve a situation and the customer is very appreciative. Knowing you were able to assist a person and make them happy is a great feeling. – less
Dedicated to favoritism due to horrible management.
IT something, never knew, mostly the run around (Former Employee), West Des Moines, IA – March 3, 2014
Cons: horrid leadership
If you want to work at a company that rewards for your work instead of who are favored by Sr Management. Forget about this company. This is lead by a boys club mentality if you are part of it fine. If not you get targeted until you are forced out. This company has the worst unethical Management and HR supports it.