Productive place to work with emphasis on quality and effieciency, but very stressful environment
Pros: great experience using cutting edge technologies and methods like itil.
Cons: grueling incident management culture - with very poor on-call compensation structure.
As a Technical Account Manager, the job consisted of providing Production Support to numerous FI's using Online Banking Software, requiring a 24/7/365 support plan. The job was extremely stressful when it came to managing and dealing with the large volume of high severity incidents, i.e. web site outages, feature malfunctions etc. Training was excellent, peers were fantastic, and management was spotty at best. The most enjoyable part of the job was the work itself, challenging, fun, and exciting cutting edge technology exposure. The hardest part was the thanklessness that was exhibited by some of the management. During my tenure, there was not one pay increase, whilst my responsibilities increased tenfold.