Pros: the best part of this job was the great people you get to work with, they are truly what makes this company, tick.
Cons: poor management and leadership. poor pay, no room for career advancement, inadequate training and tools.
There is absolutlely no room for career advancement, especially for minority employees. There are a handful of minority employees who have been with the company, some for close to, and over 20 years, who are constantly overlooked for promotions, while outside hires are brought in, with virtually no experience. The management team, especially those in – more... the Cherry Hill office are truly incompetent, inept and bordering on the almost clueless. This starts from the VP of the site and trickles downwards to its Managers and Supervisors. If you are willing to constantly be a yes man/woman, an I'll do anything and everything you say kind of person then you will go a long way. The management staff are solely worried about thier position within the company, and how they will benefit from it, especially now that it has been purchased from Fiserv.
There is no communication between management and it's dedicated employees. Middle management and supervisors are only worried about their status and position. There is inter-department bickering and cover ups, on issues that effect it's clients in a negative way. Employees are not given the proper tools and training to perform thier jobs effectively.
Treat your dedicated employees with the respect they deserve. They are the ones on the front lines and know what the clients want and need, why, because the client tells them so. We don't need a management staff who just sit in thier offices thinking up color schemes for monitoring devices, who don't know how multi systems work, and who make assumptions without getting the facts first. – less